I have decided to book this Riad because of good reviews from guests. After having done the booking I have received friendly mails from HICHAM, who is caring about this hotel. He wanted to make a reservation for dinner in his RIAD. I have refused that because Marrakech has so many restaurants that will be 1000 times more interesting than a Riad.
After reaching Marrakech we have called the Riad to get informed how to find and reach it. Hicham came to the end of the DJEMA EL FNA square to pick us up and to carry one suitcase. He came without a cart. This means if you have more than one piece of luggage you need to carry it yourself. The cars are not allowed to drive on the square after 1:00 p.m.!! Then we had to walk and cross the square as well as through the souks of Marrakech. The pedestrian way, the square and the floor in the souks are covered with wholes. It took about 15 minutes to reach the RIAD. If it is raining you will become very wet. When you will return to your Riad then you need to go trough narrow, cramped small streets or narrow streets. The Riad is hided and without help on the first day you cannot find it. So because of these problems it cannot be recommend for handicapped people. After entering the Riad we were shown to our room, The patio was very small and furnitered with only 3 tables. Try to imagine that you will have your breakfast or dinner nearly alone. The athmosphere in the room was conflicting. Behind the double bed there was a warm light design. In the middle of the room was a step which can be dangerous in the darkness if you do not switch on the light. Here was another lamp (light) which containes a bulb with white light to save energy. This was total opposite of the warm colour of the light behind the bed where they use a different type of bulbs. Half of the room was covered with a pile carpet. The doors and window frames were only like decoration. Between the walls and frames there were a space ( a gap) of about 5 cm. This means the rooms have no privacy. Everybody can be able to listen to your talk or noises. The room and especially the bath room has a mouldy musty smell. The reason you will find in the sewage pipes. The seat of the wc was loose (slack). The bath tub has a design which is open to the floor. There is only a gap of 10 cm between the floor and the bottom of the bath tub. That means you can only fill in 10 cm of water otherwise the floor will be flooded!!!!The back of the bath tub is upright. As a result to take a bath is nearly/almost impossible. We have got informed that the water needs 10 minutes to get warm. 10 minutes we were waiting and then the water stopps running. Of course there was no water anymore. Before we have checked that inside the pipes there was only air. So we could not use the water one day. Of course Hicham already has left the Riad. So we only could inform him next day. The design of the bathroom is poor. Because of 2 different types of remote controls we were unable to use different TC channels, In the early morning you can hear the noise of running water through the pipes of the neighbours. So there is no isolation. You cannot open the window to get fresh air except that you open the door to the floor. Of course an AC is available. There is no telephone in the room. The breakfast is poor. At the first day of a 2 day stay HICHAM has asked me to give him the details of the credit card to prepare the invoice for the next day..On the second day he appears at about 09:30 a.m. and I have asked him for a discount for the first day because we have not had water. Then he has informed me that he already charged my credit card bank account without my okay and without my signature. So I have had no chance to check the invoice. Of course he has not presented the invoice before. I was very disappointed about this inacceptable behaviour and will inform the authorities. After my complaint he was unwilling to give me a statement in written form that he took this charge without my signature. Of course we needed to bring down our luggage and to carry it to our car.
My suggestion:Stay away from this Riad!!!
- Official Description (provided by the hotel):
- Riad Granvilier is a luxury hotel in the heart of the old Medina of Marrakech. It has been tastefully and lovingly restored with great attention to detail. Decorated with the finest traditional materials, exclusive, hand-crafted furniture and contemporary Moroccan art. It is ideal for people looking for personalized service. Riad Granvilier is the perfect base to enjoy the wonders of Marrakech. You will live an authentic and unique Moroccan experience! ... more less
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