We had read very good reviews about this Ryad so we decided to book it.
It was listed as a 5 star which I do not agree at all.
First of all, location is inconvenient. Taxi drivers were not aware of were it quite was and our driver called the Ryad to get directions. Once we crossed the Medina wall we stopped and he told us it was only a few blocks from were we were. It was dark at night and 3 young men approached us directing into different alleys, they were unsure as well. Then they agreed on one direction and told us to follow. We reached the Ryad and they wanted money, but not any tip, a big tip as they said it would have to be split among 3 people!
We entered the Ryad and on the good thing it has is the staff, very attentive all the time.
We had to pay for room and taxes straight away, which I found a bit uncomfortable, without even been shown the room.
Then we were taken to our room. Very small. Not even space for our suitcase. Dark. No TV set. the blankets were all wrinkled.
The bathroom had mold. The drain was quite blocked so if one took a shower the water would remain without draining for at least 1 hour. The soap! it was one same big bar for every guest, ours had been used already and would most surely be used by the coming guests as well.
The first night there was just a hanger in the bathroom, the second night the hanger had a bath robe.
The tissue box was empty inside the bathroom compartment.
The toilet-roll holder had been ripped-off from the wall so the toilet rolls were kept at the back of the toilet, on top.
Very noisy rooms, one could here everything that happened outside the room or next door.
Basic breakfast, but ok.
The place did not look clean to me.
I cannot understand the 5-star rating. To me it was a 3-star. Disappointing.
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