Our room was very nice but this riad was vastly understaffed. Adil was great- helpful , but he was all by himself. The 2 owners came by once each during that weekend and just seemed intent on suggesting places, restaurants, etc that they seemed to have deals with. As Adil was the only taking care of all the patrons, whenever he was doing something for one of us, the others were just alone in the riad waiting. This is probably the nicest riad I have stayed in (I lived in Morocco for 2 years), with the least attentive owners.The breakfast was delicious and we liked the terrasse. The location is in the north of the medina- quite a distance from djemna and the souks. Though we let them know when we were arriving, no one was there to meet us where the taxi dropped off. Luckily, a young boy carried on bags and led us there. There would have been no way to find it otherwise. Once we got our barings, it was fine- but definitely not suitable for first time travellers to Marrakech. Anyway, it's a pity. It is a very nice looking place, very clean with a great breakfast- but they need to get more staff and ones that speak some English. (I am french-speaking, so there was no problem- but my husband only speaks English and when he asked for something, no one understood him). They arranged a shuttle to the airport for 200 dirhams- a little steep as a petit taxi will take you there for 70 dirhams- but considering the location, there really is no other way. Anyway, as the price was expensive for a riad in March- I wouldn't stay here again. My friends stayed a Harmonie for about 1/3 of the price, and they were 5 minutes from the souk in a really nice and clean room.