We agree with a lot of the other reviews about this place. The staff are exceptional and go out of their way (without being intrusive) to make sure you're happy and give you advice on what to see, where to go. The Riad itself is decorated in a really lovely, colourful, unusual way, so if you want something a bit different from the usual neat and tidy but slightly bland uniformity of a lot of hotels, this won't disappoint. It's a few minutes to walk to the Souks (5 mins), which is great - you're right there in the heart of Marrakech.
Definitely recommended to get a more personalised experience of Marrakech.