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“"Unforgettable experience "” 5 of 5 stars
Review of Villa Makassar

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Villa Makassar
5.0 of 5 Hotel   |   20 Derb Chtouka | Kasbah, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #35 of 473 Hotels in Marrakech
Oxted
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“"Unforgettable experience "”
5 of 5 stars Reviewed July 13, 2014

Just got back from staying at the villa Makassar as a birthday present from my best friend. We stayed here for 3 nights.
Unforgettable experience the most stylish beautiful place I have ever stayed. The Art Deco style was done with taste style and passion. Every day we went to different parts of the Riad and found Something even more impressive. The staff were extremely helpful Eve greeted us on arrival and gave us a tour and mint tea which is always a nice gesture.
Through our stay we had a problem with the shower they could not have done more to sorted it out and it was Sorted and working fine.but for the inconveniences they offer us a free massage at their lovely spar. Fabulous.

The food was delicious and served in beautifully surfisticated surroundings .
This Riad is a must and I shall go back with my husband.
Their driver Noar was also very helpful as we booked to go to Essaouira for the day and he was knowledgeable and interested in telling you all about the history of Morocco and very funny and looked after us. Certainly an asset to the hotel.
Unfortunately we did not meet the owner Fouad but I would like to say thank you to you and your staff for it was my first experience staying in a Riad and Marrakech and it was unforgettable .will be back with hubby next time .

Room Tip: Twin rooms not too big
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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444 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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singleladyguest
Top Contributor
106 reviews 106 reviews
25 hotel reviews
Reviews in 49 cities Reviews in 49 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed July 12, 2014 via mobile

Booked this for a birthday treat for a friend so very keen everything should be just right, it was!! Even before my stay my emails were answered promptly and Fouad arranged my trip to Essaouira for me . The driver he supplied was one of the best guides I have had, he was fun, informative and we both felt very comfortable with him, his name was Nour.All the staff at the riad were extremely helpful especially the 2 female receptionists. eve told us she had only been working there a while but she was so helpful and professional and both could not do enough for us. The rooms ( we were given a choice of 2 on arrival!) were stylish and well appointed and we loved them . It is also in a good position for sight seeing. To sum up it was gorgeous and we will both be returning with our husbands!!

Stayed July 2014, traveled with friends
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London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2014

My friend and I stayed in this Riad literally two weeks ago for three nights and i can't begin to tell you how much of a delight it was. From the tranquil surrounds, art deco design, relaxing pool area and the rooms were simply stunning. Not to mention the amazing staff there - Eve, Ismael and the team who were always on hand to help with any enquiries.

Whether you choose to relax on the beautiful roof terrace, laze around the pool area, go for spa treatments or simply wonder around the riad taking in the delightful design - visit this riad and you will not be disappointment. This is 5 star accommodation and i shall definitely be returning. The people, hospitality and country is amazing!! Ramadan Kareem to them all. Inshallah x

Thank you guys for a truly enjoyable stay. See you next year. :)

Kelly and Judith

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 8, 2014

We stayed here for a week and thanks to eve and the team had an excellent stay. The riad was an oasis of tranquility behind a door the other side of which was the busy medina. The villa is beautifully decorated maintaining the art deco style throughout.

We arrived late and had no problems with check-in or the transfer the riad had arranged for us, everything worked smoothly and we were swiftly settled in our comfortable room. If I had to make one small complaint it is that the lighting is dark in the rooms and not too practical.

there is plenty of space to relax in the riad in afternoons with the roof terrace for sun worshippers, whilst we enjoyed a swim in the pool and

Do have dinner on the rooftop whilst you stay - we did and it was a truly magical experience, excellent food with excellent service surrounded by the sounds of the city.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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Saint Colomb de Lauzun, France
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 21, 2014

If you love cool, stylish and sophisticated surroundings, with wonderful staff, a spa and great restaurant, then look no further. We have just spent four nights at the Villa Makassar in the Kasbah in Marrakech, and believe me, everything good that's been written about this hotel is absolutely true. We arrived after a very long day and walked into an oasis of calm and tranquility. Built around a stunning courtyard, this is no ordinary riad. It has only ten rooms, all individually furnished with genuine art deco furnishings, statues and paintings, which are truly wonderful. Every detail has been hand picked, from the taps in the bathrooms to the stingray (yes, really!) covered table in the lounge. The owner, Fouad, has spent a lifetime collecting wonderful pieces which are there for everyone to enjoy, and he took great pleasure in taking us round when we arrived.

The staff can't do enough for you, they were wonderful - never in your face but always around if you needed something, from breakfast in the little courtyard, to one of the best tagines I had during the whole holiday, organising trips, guides and taxis to restaurants and generally advising about the best places to go. The riad is really centrally located in the Kasbah, just a short walk from the big square and the souk, and the amazing thing is that however mad and noisy the streets outside are, once you are through the front door you could be in another world, it's so quiet and peaceful.

I can really recommend the hammam where you're massaged to within an inch of your life then covered in black soap - but you come out with skin as soft as a baby! The spa is beautifully cool and very stylish - they even cut my husband's hair for him. Now that's what I call service!

This was our first visit to Marrakech, but I seriously hope it won't be our last - but we'll only come back if we can stay at Villa Makassar. Thank you Fouad and all your staff for making this a memorable introduction to a fascinating country.

Room Tip: One small word of warning. We had a huge Jacuzzi in our room but unfortunately no shower, so unless...
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 20, 2014

Stayed at Villa Makassar for 2 nights in November 2013, out of 4 days in Marrakech.
This is a villa in a good location and the facilities are quite nice: I especially liked the terrace (nice benches and sun beds)-perfect for breakfast & chilling out-where you're surrounded also by a lot of art & nice decorations.
- On the "pros" side: the villa is beautiful, quiet, common spaces are large& spacious. Facilities are ok [although pool looked small] & it is impressive that there are a lot of art objects (chairs, decorated windows, statues, fountains, etc]. In all fairness, this place is special & I think the owner put a lot of efforts in renovation.
- On the "cons" side: we had a twin room, it was small, a bit dark & bathroom quite small, too. Not 5-star standards and it must be pointed out that the service was not a 5-star either. We had to wait for over 1 hr and 1/2 for check-in, after we called twice to let the reception know about the arrival hour [allegedly the room was not ready]. I was invited to have a hammam while waiting for check-in [I though it's courtesy], but surprisingly I found it on the invoice at check out. In the end reception was helpful, took note of this & finally took it out from the bill, but it required 20 min of discussions.
Overall: a pleasant experience, beautiful decorated villa - but in my view they still need to work on the price-quality ratio and improve the service for an advertised 5-star riad.

Room Tip: twin room was small, a bit dark & bathroom quite small, too
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  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Warrington, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2014

I just cannot stop raving about the riad, it's serenity, the service, the food and most of all the decor.

Clearly a labour of love, the place has been meticulously designed with an eye for detail, and a lot of the pieces have a history, if you're as lucky as we were to get a guided tour of the place. Having stayed in many luxury hotels all over the world, what stood out for me were the hospitality, the homely atmosphere, and the little nooks and crannies hidden throughout; whether it's the outdoor pool area, the lounges, the terrace, or the spa. There are plenty of places to hide and be transported to a different world. Just step outside the riad, and the chaos of the medina envelops you. Okay, so the bath in my room was not the most practical & the room was a tad on the dark side; the decor is aimed at decadence, so it was a small price to pay.

The meals we ate there were delicious, freshly prepared and far superior to those served in the restaurants at Jemaa el Fna.

Although the riad was fully occupied during our stay, it did not feel busy. The staff have all the time in the world for you, and mentioning something to one member means it is cascaded up or down to the other staff. I've found many a hotel where such communication is lacking. The riad is perfect for adults looking for tranquility and luxury not too far from the action in Marrakech. This was my second trip to Marrakech, and the Villa Makassar for me was the highlight of my trip to Morocco.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa Makassar

Address: 20 Derb Chtouka | Kasbah, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Spa Hotel in Marrakech
#14 Luxury Hotel in Marrakech
#31 Romantic Hotel in Marrakech
#60 Family Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Villa Makassar 5*
Number of rooms: 10
Official Description (provided by the hotel):
5 stars Art Deco Boutique Hotel with heated swimming pool and SPA, restaurant, 10 non smoking rooms and suites, 5000 sqf terrasse, lift, 3 patios, 2 lounges, direct access with car. ... more   less 
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Also Known As:
Villa Makassar Hotel Marrakech

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