We spent 3 nights of our 7 night trip to Morocco here.
Above and beyond any other praise I can give was the service we received. I travel a great deal to some very exclusive hotels/resorts and never have I experienced such outstanding service. The manager Souheil Hmittou is exceptional. Nothing was too much trouble.
From start to finish. His advice was superb on all aspects of our stay from shopping, bargaining, places to avoid, things to see. His recommendations were accurate. He went above any beyond even organising all our restaurant bookings for the remainder of our trip after our departure from the Riad. He organised the same taxi driver to stay with us all week and negotiated the cost. When the jacuzzi didn't work in out room we were given complementary hammam and scrubs. Honestly I have never seen service like it. Always with a heart warming smile and such efficiency. He is an asset to Villa Makkassar and makes your the maze that is Marrakech that little bit easier.
The Riad itself is in an easy to find street in the Kasbah area and felt very safe. Only a 10/15 min walk to the main square. The decor is lovely and it's a tranquil calm space within the chaotic Medina. They even have a small outdoor pool as well as a wonderful roof terrace to soak up the sun.
Our scrub in the Hammam was truly amazing and I would recommend to anyone staying there.
Overall, a great place to stay with service that you rarely find these days. Thank you Villa Makkasar. We look forward to returning.
- Official Description (provided by the hotel):
- 5 stars Art Deco Boutique Hotel with heated swimming pool and SPA, restaurant, 10 non smoking rooms and suites, 5000 sqf terrasse, lift, 3 patios, 2 lounges, direct access with car. ... more less
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- Also Known As:
- Villa Makassar Hotel Marrakech