Frank, Abla, and Mr X (I don't recall his real name) made our trip excellent. We were offered dinner and/or airport pickup door-to-door upon booking. After we arrived we were greeted with warm tea and snacks. Then Frank kindly took a map and started to give us an understanding of the Medina and worthwhile places to visit. We were given a tour of the Riad (minus the hammam since it was occupied at the time). Afterward we were shown packages for hammam/spa and day trips; he answered all our questions and even gave us inputs.
Best of all everything you get from the Riad is charged to your final bill and you can even purchase items in the front cabinet.
I highly recommend this place. Oh and if you're still not convinced we were given a mobile number to call if we were in need of anything (turned out to be Frank's mobile).