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“Comfort , quiet and friendly service” 5 of 5 stars
Review of Riad l'Etoile d'Orient

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Riad l'Etoile d'Orient
5.0 of 5 Small Hotel   |   Derb Dabachi, Derb Moulay Abdelkader no52, Marrakech 40000, Morocco   |  
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Hotel amenities
Special Price
20% off room rate
Ranked #173 of 1,071 Marrakech B&B and Inns
Hertfordshire, United Kingdom
Top Contributor
95 reviews 95 reviews
17 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
“Comfort , quiet and friendly service”
5 of 5 stars Reviewed April 1, 2012

This Riad is charmingly compact, although it has its own hammam spa. The rooms are well appointed , despite our inability to make the TV work and comfortable ( great bed !). Even though sited next door to the local mosque, the 4 am call to prayer did not wake us, not every day anyway! Within 4/5 minutes you can walk to F'naa square the centre piece of this truly multifaceted city. Having stayed in Marrakesh 4 times , in riads and the Es Saadi, we found this Riad certainly as comfortable and great value for money.
Talking of money, DONT change to dirhams in UK ( 9.9 to the £ ) wait till the bank at Menara airport ( 13.13 drh to £ ) !!!
Airport transfers and porterage from taxi to riad all included - and well organised.

Room Tip: we stayed on the first floor, less chlostrophobic than ground level
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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134 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Manchester, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 26, 2012

The Riad was everything it said on the label and more. However the approach to the Riad was mayhem and was an experience to us both having being off loaded by a taxi in Jemaa el Fna square due to the congestion of people, horses and carts, motor bikes, bicycles, market stalls and street entertainers. Which gave our first taste of the Moroccan ambiance.

Our Riad was located off one of the busiest streets through an arch and a narrow passage way. The large double wooden doors to the Riad opened to reveal the secrets within. The beautiful and imposing interior was overwhelming with its fresh, modern but authentic decor. It was picture perfect.

We were greeted and looked after by the small team who gave personal and exemplary service during our stay. Nothing was too much trouble for Abla and her staff. Even to the extent that when we were lost one evening, we returned to the Riad to clarify directions, Rashid contacted Abla who had just finished her shift for the day, she came back and escorted us to our destination.

During our stay we decided to have a Hamman and massage at the Riad, little did we expect that the girls who prepared breakfast and cleaned, could turn their hand to anything including massage!

We stayed in the "Dana" room. It was spotlessly clean and fully equipped with TV, safe, mini bar, hair dryer, robes and slippers. I personally was given the guided tour of all seven guest rooms when they were unoccupied, much to my boyfriends annoyance and I can honestly say that all the rooms are fabulous and are of a very high standard and would recommend them to everyone. It was definitely a five star Riad and hospitality without the five star prices.

We did have a bit of confusion on our last day between soup and soap, however the soup was delicious, even though we could not wash with it. Our compliments to the chef.

We hope to return soon.

Michelle and Dave

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 24, 2012

My girlfriend is a 5 star hotel kind of girl and I am happy backpacking in hostels so its always a tentative time finding a compromise when selecting accommodation when we go on holiday. I requested a Riad in the centre of the Medina (old city) over one of the resorts outside of the city. Many of the Riads offer the what you would imagine the typical Moroccan experience to be however this l'Etoile d'Orient has the newness of a recent refurb, high level of cleanlines, while still retiaining the little touches to remind you that you are still in Morocco.

Our airport transfer did not go to plan (not the Riad's fault) but when the driver finally identified himself we were droped just by the main square where a porter with a cart collected us and navigated us through the mayhem that is Jemaa El Fna. A quick left and right down an alley and we were standing outside a golden door. We were welcomed in by Franc and sat down and had a sweet mint tea. Once we had recovered from the sensory overload we had just passed through, Franc took us on a quick tour of the Riad. We saw the spa area in the basement, the roof terrace where they have a new Jacuzzi and a little area to eat breakfast and sun loungers, and then our rom the 'Errakis suite'. It was a good size, a nice chandelier over the bed, sypathetic lighting and a whole wall of full length shutters that open like doors or just as smaller panels for light. The shower was modern and facilites well apointed. The mini bar was great value (everything 1 euro including the beer). The only downsides were that the air con didn't seem to work however we were always out during the day and when the sun went down is was cool enough not to need the air con. The other issue is with the close proximity to the main squrare also means its quite close to a mosque which has its first call to prayer at sun up via the usual loudspeakers. This was an unwelcome alarm call but I also apreciate its an important part of their main religion and to be fair I was asleep straight after thanks to the comfortable bed so not an issue for me.

There are plenty of friendly staff here with a varrying degree of English but they were always making the effort and I was more than happy to try out my very rusty french with them. We were there 3 days before the record was broken, the record bieng that a different member of staff opened the door whenever we buzzed back in after a day out. We were never pressured for any structure or set times, breakfast was ready when we were ready, they would service the room when they knew we were out, and due to our late flight there was no pressure to check out early. This is a quality that you just can't get at a large hotel.

If I was pressed to be picky I would say that the breakfast could be improved. It is very bread based some of which was a bit stale however there is a choice of fresh fruit and yoghurt. Staff will also make you a plain omlette and some local crepe/potato cake type things that are really tasty with a little honey. I could also say that there was a spot light out in our room for the week we were there and one of the sockets in near the sink looks to have been repositoned so there is a gap between the top of the socket and the plaster wall. Very small maintenance issues that can be fixed quickly and no doubt the next people in the room will wonder what I'm talking about. The Wifi is a tad on the slow side and I wasn't able to connect a skype call but it was good enough to browse the web. This is more a helpful message to the owners as I had so much fun I forgot to mention these points on checkout. Needless to say none of that prevented me from giving the Riad a 5 out of 5. You can't get much better with the location, serivce, and comfort.

Room Tip: Errakis was very nice
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntingdon
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 21, 2012

Have just spent 5 nights in Riad Etoile and were sorry to leave, we were made so welcome, nothing was any trouble to them. The whole place is strikingly beautiful, the camera doesn't lie. All the staff were so friendly and helpful. We stayed in "Dana" room.
It was so clean and fresh to come back to after the mayhem of the narrow alleyways and cluttered souks. There was tea/mint tea/coffee available, just ask.
The state of the art hot-tub on the roof is finished now - with curtains (if you need them) and to add to the enjoyment, it comes with music, changing coloured lights, fountains, etc. and there is a shower and toilet there too.
It is so quiet once inside, and we slept well on the quite firm mattress. The toiletries were in such pretty silver trimmed bottles and the soap had a lovely spicy smell. For breakfast, which was good, there was ample freshly squeezed orange juice. We particularly liked the homemade fig jam (and we're not mad about figs!) and lovely crispy toast, but there was quite a selection of items on offer, just help yourself.
On leaving for the trip to Essouria, a full breakfast was provided at 7a.m. and we were escorted to a taxi in the big square and taken to the minibus - recommend this trip organised by the riad. (It would have meant an awkward trip to the bus station to get the ticket the day before if we had gone by bus, and the bus station is in the new town area).
From the riad we were able to walk to the main sights in Marrakech, saving the hassle and haggling getting taxis.
Cannot imagine any riad being better and would highly recommend.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2012

I have found this Riad absolutely first class. It is close to the heart of town - the Jemaa el Fna market place - and you save a great deal on taxis and have access to some good deals if you're willing to haggle. Above all, this Riad offers excellent service thanks to very competent and helpful staff. The only drawback is that taxis cannot drop you off at the entrance... but that is more than made up for by the very clean establishment, excellent mint tea, wonderful soaps, mattresses that give you a great night's sleep and best of all the Hammam massage!

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oswestry, england
Top Contributor
302 reviews 302 reviews
125 hotel reviews
Reviews in 138 cities Reviews in 138 cities
173 helpful votes 173 helpful votes
5 of 5 stars Reviewed March 5, 2012

We've just left the Riad l'etoile d'Oreint and it was a wonderful stay, right in the heart of Old town Marrakech. Our room, the Fedka, was much bigger than it looks on the pictures, space at least for another bed in the room if you'd wanted, plus a great ensuite area. The entire Riad looks and indeed is, much newer than most Riads, and in that sense is comparable with the most modern hotels around, but still has the charm of the local area. We had a discounted winter price, but for the quality of the room, even the full price would have been excellent value.

There are permanently staff on hand to open the door, and you have the key to your room as well, so there are no worries about safety. The staff were wonderful, and very attentive, but otherwiase you woudlnt know they were there, it felt like being at home.

Getting to the Riad is a bit of fun - it is about 400 m down a narrow road through the souks, then through a small doorway into another alleyway - hard to find at first, especially if you're dumped somewhere nearby in a taxi - but once you've found it, no problem at all getting to and from the main square. The free wifi even works in the rooms and was good enough quality for me to watch the football online !

If you're even considering this place, you'll know about the location, and the noise of the crowds goes on till late, but in the end its quite peaceful and you soon get to sleep. The Riad serves drinks which you can take to the roof garden if you want - this is also where the breakfast and jacuzzi are, though we didnt try them at the same time. Breakfast is a little sparse, but if you're here for the experience, then this is the perfect place to stay, a peaceful oasis in the middle of the mayhem of Marrakech

Room Tip: We had the Feda, and it was excellent, spacious and clean.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Battlefield
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2012

OK, a wide angle lens has clearly been used for the website pictures however the effect allows you to see how amazing this riad looks, rather than trying to give a false impression of size. The Etoile d Orient is like an oasis located two minutes from Djemaa El-Fna.

We met by Franck, on arrival and were ushered into the amazing atrium where we sat after being offered some mint tea and the opportunity to pause a moment after our travels. Franck then gave us a tour of the riad and explained the procedures relating to use of the Hamman, Spa treatments and hot tub which is located on the roof terrace.

After our mini tour, Franck showed us to our room. He kindly upgraded us from the Atlas room to the Fedka. The Atlas was the smallest room in the riad and would have been adequate for our needs. The upgrade was a pleasant surprise. All the rooms in the riad are beautifully decorated and furnished to high standard. Each room has a fridge and free WiFi is available. Tea and coffee facilities are not available in the rooms however was provided on request as well as ironing services at no additional charge.

The impression we received from the staff was that if they could they would. This was made clear when we asked about breakfast times. We said that we had an early start the next morning due to a trip to Essaouria. We were asked where our pick up point was and what time we had to be there, then without hesitation we were told that breakfast would be ready at 06:30! Teas, coffee, orange juice, hot and cold milk, cereal, yogurt, toast, pancakes, fresh fruit, cheese and preserves were a welcome sight and made a full and hearty breakfast.

We are pleased that we chose this riad and would definitely stay again. Franck, Rashid Bushra and Majoub helped us to have a memorable experience.

Tip; I recommend arranging a pickup from the airport unless you know the Medina well. This advice applies to all who are staying in this area. It is more expensive than a petit taxi but removes the shock of standing on the edge of Djemaa El-Fna thinking where the hell do I go from here!

Room Tip: They are all good
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad l'Etoile d'Orient

Address: Derb Dabachi, Derb Moulay Abdelkader no52, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #173 of 1,071 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Riad l'Etoile d'Orient 5*
Number of rooms: 7
Official Description (provided by the hotel):
Entirely rebuilt in 2010 the Riad Etoile D'Orient offers a refined setting combining tradition and modernity, reflecting sweet life and voluptousness. The Riad is exceptionally located at the heart of the bustling Marrakesh, at a two minutes walk from the Jamaa el fna square.Staying at Riad l'Etoile d'Orient is to discover the magic of a unique place in Marrakech ... more   less 
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