We went to Marrakech for 8 days and stayed for 4 days in Riad Joya. When we arrived at the airport, a staff member of the riad was waiting for us and when we were dropped off just outside the medina, another staff member helped us with our luggage and brought us to the riad. We were welcomed by the majordomo, Nourredine, a charismatic and extremely helpful man. He arranged a day trip to Ourica valley for us and helped us with booking a quad ride. All the other staff members were incredibly friendly as well, from the guy who served us breakfast every morning to the housekeeping lady.
The rooms we had were both very spacious and beautifully decorated (we had the Ambregris and the Tuareg), the housekeeping did their work properly and every time we arrived in our room, fresh fruits were waiting for us.
About the location: the riad is situated in a quiet alley at only 3 minutes from Jamâa el Fna, so the location couldn't have been better.
The food was very good too: every morning there was Danish pastry, yoghurt, omelettes, fruit, freshly baked Moroccan bread,... and the optional dinner consisted of a perfectly cooked tagine.
In short, we had a fantastic experience in this charming riad with the most friendly service I've ever had.