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“A perfect stay in Marrakech” 5 of 5 stars
Review of Riad Joya

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Riad Joya
Hay Mouassine, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #25 of 461 hotels in Marrakech
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“A perfect stay in Marrakech”
5 of 5 stars Reviewed March 31, 2013

We had an amazing experience at the Riad Joya, one we wished would not come to an end. The Riad is beautiful and a welcome retreat from the bustle of the medina. We stayed for an initial 5 days in room Ambregris and a single night at the end of our stay in Morocco in room Tuareg. Both were very attractive with simple, high quality decoration creating an effortlessly luxurious feel. The Riad is very well located close to many of the most interesting sights of Marrakech.

It is the service that truely makes Riad Joya special. It was exceptional throughout and so friendly, it added to our enjoyment of our stay immensely. Nordin and all the staff brought a personal touch that will be remembered for many years and with luck will be something we can experience again should we be fortunate enough to return to Riad Joya.

Room Tip: We preferred Ambregris overlooking the central courtyard, though Tuareg was larger, a suite, and add...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ButlerJoya, Manager at Riad Joya, responded to this review, April 2, 2013
Dear Paul

Thank you for the great feedback! We are thrilled that you have enjoyed your stay with us and that you liked your accommodations Tuareg and Ambregris.

Most importantly you have enjoyed our service and our Team friendliness in particular Noureddine.

We will be the fortunate if you return to Riad Joya so please come back soon.

Best regards from Riad Joya
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179 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Birmingham, Alabama
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 22, 2013

My travel plans changed quite a few times, but Sophie was always cheerfully accomodating. Nordin is supernaturally able to make your every wish come true- last minute or not. He must say, "no problem" a thousand times a day. He took me everywhere in the medina that I wished to go. He arranged a guide for me with only hours notice. He worked out arrangements on the phone with a craft workshop he wasn't familiar with, and worked out details and appointments for me. He and Sophie alone would be a dream team, but there is a staff of sweet, smiling faces that make the reception and dining run smoothly as well. The riad experience is special, so try it, and try it here.

Room Tip: I had the Tuareg room, antique brass tub- lovely. L
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  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ButlerJoya, Manager at Riad Joya, responded to this review, March 28, 2013
Dear Mllarussa

Thank you for your feedback!

We are thrilled to hear about your satisfaction and to read that you were pleased with your choice of the Tuareg Suite: we adore the bathtub too!

We would love to welcome you back and make you feel home again at Riad Joya.

Khalid, Noureddine and the Dream Team
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New York, New York, United States
1 review
5 of 5 stars Reviewed March 14, 2013

This is a wonderful Riad in the heart of the Medina. My partner and I were met at the airport and taken care of from that point forward by the wonderful staff. The Riad and our room itself were beautiful and immaculately kept. Tea and delicious pastries were there for our arrival and whenever we requested them (free of charge). There was none of the unfortunate sense one often gets in Morocco that everyone is looking to extract as much money as possible from you. Noreden was particularly attentive and caring, taking care of all of our inquiries, whether about tthe city, restaurants or art interests. I would definitely recommend this Riad.

There can be a little noise in the room at times but that is just part of being in the heart of the Medina and was never a bother to us or lasted into the sleeping hours.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ButlerJoya, Manager at Riad Joya, responded to this review, March 28, 2013
Dear Seth

We are delighted to read your review of Riad Joya and that we contributed to make you feel comfortable in Marrakesh and perhaps change your perception about our city. We are here to help travelers from around the world understand what makes Marrakesh so special and glad we succeeded. Please come back to discover more!

Kind regards from Khalid, Noureddine and the Team
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St. Helena, California
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2013

I stayed for 4 nights and had a truly wonderful and very comfortable stay. I have corresponded with Sophie from my first inquiry in October through my departure day this past January. She is a gem herself along with the entire staff: Nordin, Fannan, Mehdi, Youssef, and Khalid who were very warm and hospitable, making me feel so at home. I booked the Tuareg room for the tub feature (only room that has one), though beautifully designed, it was not warm and bright enough for me. Graciously, I was offered the Dar Arabe room and thoroughly enjoyed it. The shower was amazing and Nordin sent me an extra blanket! The amenities which includes fresh flowers, bottled water, fresh fruits and dried dates (replenished daily) were all a nice touch and comforting. Charifa and Soukayna made up my room and lit candles in the evening. Not to mention, the mint tea and mini pastries upon arrival and during my stay upon request. I stayed in for a delicious dinner one night and breakfast daily. The location is perfect, not far from the square, Jemaa el fna and the main boulevard. Riad Joya is a true gem in the medina for its excellent staff and service. This is a must stay in Marrakech!

Room Tip: Tuareg room has a beautiful tub but with no separate shower. It has 2 sinks and a lounge sofa that i...
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ButlerJoya, Manager at Riad Joya, responded to this review, March 28, 2013
Dear friend of Riad Joya
on behalf of the entire Team that you have met we would like to thank you for staying with us.

We appreciate your feedback on the Tuareg suite and even though it is in its style to reflect the original heart of the old Riad, we would like to reassure you that we have acted on your comments improving the lighting.

We would like to remain in contact and hopefully have the chance to welcome you back soon.

Warm regards from Sophie, Noureddine, Fennane, Mehdi, Youssef, Khalid, Echerifa and Soukayna.
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England
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed February 7, 2013

My daughter and I stayed in the beautiful Riad Joya last week for 8 days and it didn't seem long enough! The Riad Joya is perfect and a Joy to stay there. The staff were all so lovely to us, we felt very safe and cared for. The rooms were large, warm, very comfortable and spotlessly clean. On our check out day they allowed us to have the room right up until our departure and even cleaned it and replenished our fruit. We ate there twice and it was lovely, the wine was wonderful and service personalised. We were a little worried when we arrived as we had never been to Morocco before and had heard all sorts of tales. The Riad staff escorted us as long as we wanted them too. They suggestions of shops, restaurants and places were great. I wouldn't want to stay anywhere else. Thank you all so much, we miss you all!

Room Tip: All of them have their own style and each of beautiful.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ButlerJoya, Manager at Riad Joya, responded to this review, March 28, 2013
Dear friends of Riad Joya

We are glad that we were able to change your perception about hospitality in Morocco and contribute to make your stay in Marrakesh easy and comfortable.

Having you here for eight days was our pleasure and we cannot wait to welcome you back.

Best wishes from Khalid, Noureddine and Riad Joya Team
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Oslo, Norway
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 28, 2013

Me and my boyfriend stayed at this beautiful riad for a week in Novemer 2012, and it really was amazing. If going to Marrakech, staying at a riad instead of a hotel is a must. This is the best one. Not only were the rooms stunning, and so well kept, but the riad was so quiet. Coming home after spending a day in the busy Medina was such a pleasure, we really felt at ease here. Everything was so serene, and we often enjoyed a glass of wine at the room before dinner.

Best of all, though, was the staff. Everyone was so nice, and as a young couple we stayed out a bit late a few nights, but each time, our dear friend, Nordin, stood there waiting for us as we arrived back at the riad. We felt so well taken care of. Riad Joya is a true gem, and everyone should experience hospitality like the one shown to us there.

Thank you again to everyone at Riad Joya, for making our trip to Marrakech so perfect!

Best regards, Lars and Stine, Norway.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple City, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 23, 2013

We stayed three nights at Riad Joya. It is right in the middle of the medina, making it very convenient for shopping in the souks and night time trips to the square.

The rooms were tastefully decorated and very quiet. The showers were great. The breakfasts were also terrific. Joya provided us with a very nice atmosphere for relaxing after a day of exploring.

The staff were incredibly helpful. Every concern was addressed promptly, and the staff went out of their way to make our visit a delight. They also arranged for local guides and an excursion outside of Marrakech.

But, we also had some small issues with our stay. We visited during a time when it is quite cool in the evenings. The heater for one of the rooms had limited capability and the room always seemed to be two or three degrees cooler than we prefer. Also, the lighting in the rooms is very subdued and reading at night became a challenge.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ButlerJoya, Manager at Riad Joya, responded to this review, March 28, 2013
Dear Kevin

We would like to thank you for the feedback you have provided on your stay at Riad Joya.

We are delighted that you have enjoyed the service of our Team, the decor of our rooms, the showers, the breakfast and that you were able to relax during your permanence.

On the other hand we would like to reassure you that your concerns had been taken into consideration and were acted on after your report.
We appreciate you have taken the time to let us have your feedback giving us the chance to improve our hospitality.

We hope that you will come back soon to check the improvement and enjoy Riad Joya.

Khalid, Noureddine and the Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riad Joya

Address: Hay Mouassine, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #25 of 461 hotels in Marrakech
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Riad Joya is a luxury intimate retreat nestled in the very heart of the Medina of Marrakech in the historical and protected area of the Mouassine, just few steps from the Djemaa el Fna square, the main monuments, the souk and the most exciting attractions of the “red city”.A gem of timeless beauty and sophisticated atmosphere, where discrete luxury fuses with eclectic style.The property reflects the traditional architecture of the riads, built around a small courtyard which is an oasis of tranquility, and features two stylish salons and a panoramic roof terrace.The roof top is the best place to savor a sumptuous breakfast, unwind during the aperitif ritual or surprise the one you love with a romantic dinner under the stars. ... more   less 
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