I stayed for 4 nights and had a truly wonderful and very comfortable stay. I have corresponded with Sophie from my first inquiry in October through my departure day this past January. She is a gem herself along with the entire staff: Nordin, Fannan, Mehdi, Youssef, and Khalid who were very warm and hospitable, making me feel so at home. I booked the Tuareg room for the tub feature (only room that has one), though beautifully designed, it was not warm and bright enough for me. Graciously, I was offered the Dar Arabe room and thoroughly enjoyed it. The shower was amazing and Nordin sent me an extra blanket! The amenities which includes fresh flowers, bottled water, fresh fruits and dried dates (replenished daily) were all a nice touch and comforting. Charifa and Soukayna made up my room and lit candles in the evening. Not to mention, the mint tea and mini pastries upon arrival and during my stay upon request. I stayed in for a delicious dinner one night and breakfast daily. The location is perfect, not far from the square, Jemaa el fna and the main boulevard. Riad Joya is a true gem in the medina for its excellent staff and service. This is a must stay in Marrakech!