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“Treasure” 5 of 5 stars
Review of Riad Joya

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Riad Joya
Hay Mouassine, Marrakech 40000, Morocco   |  
Hotel website
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Hotel amenities
Ranked #19 of 465 Hotels in Marrakech
Oslo, Norway
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Treasure”
5 of 5 stars Reviewed January 28, 2013

Me and my boyfriend stayed at this beautiful riad for a week in Novemer 2012, and it really was amazing. If going to Marrakech, staying at a riad instead of a hotel is a must. This is the best one. Not only were the rooms stunning, and so well kept, but the riad was so quiet. Coming home after spending a day in the busy Medina was such a pleasure, we really felt at ease here. Everything was so serene, and we often enjoyed a glass of wine at the room before dinner.

Best of all, though, was the staff. Everyone was so nice, and as a young couple we stayed out a bit late a few nights, but each time, our dear friend, Nordin, stood there waiting for us as we arrived back at the riad. We felt so well taken care of. Riad Joya is a true gem, and everyone should experience hospitality like the one shown to us there.

Thank you again to everyone at Riad Joya, for making our trip to Marrakech so perfect!

Best regards, Lars and Stine, Norway.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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195 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Maple City, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 23, 2013

We stayed three nights at Riad Joya. It is right in the middle of the medina, making it very convenient for shopping in the souks and night time trips to the square.

The rooms were tastefully decorated and very quiet. The showers were great. The breakfasts were also terrific. Joya provided us with a very nice atmosphere for relaxing after a day of exploring.

The staff were incredibly helpful. Every concern was addressed promptly, and the staff went out of their way to make our visit a delight. They also arranged for local guides and an excursion outside of Marrakech.

But, we also had some small issues with our stay. We visited during a time when it is quite cool in the evenings. The heater for one of the rooms had limited capability and the room always seemed to be two or three degrees cooler than we prefer. Also, the lighting in the rooms is very subdued and reading at night became a challenge.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ButlerJoya, Manager at Riad Joya, responded to this review, March 28, 2013
Dear Kevin

We would like to thank you for the feedback you have provided on your stay at Riad Joya.

We are delighted that you have enjoyed the service of our Team, the decor of our rooms, the showers, the breakfast and that you were able to relax during your permanence.

On the other hand we would like to reassure you that your concerns had been taken into consideration and were acted on after your report.
We appreciate you have taken the time to let us have your feedback giving us the chance to improve our hospitality.

We hope that you will come back soon to check the improvement and enjoy Riad Joya.

Khalid, Noureddine and the Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

We stayed in the Riad Joya for six nights and could not have enjoyed a better stay. Our suite, Naos, was perfect and we enjoyed spending some time each afternoon on the roof terrace - cloudless blue skies and quite warm (20C) for January. Very different from the snow and ice on our return to the UK. Above all, though, we enjoyed the highest level of service, from Nourdine and the rest of the staff. Very highly recommended.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 11, 2013

Everything about our stay here was fantastic! We were two families, 4 adults and 5 teenaged kids traveling together. It was our first trip to Morocco, and the Riad Joya could not have been a better introduction to the kind hospitality of the Moroccan people. Not only are the rooms spectacularly warm and inviting but the staff is unbelievably helpful. Nordin went out of his way to walk us to the market for dinner, get our laundry done, and arrange for some of the group to accompany the chef to the market and help him cook dinner!! It really was a truly wonderful experience!!~

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
5 of 5 stars Reviewed January 8, 2013

I have never written a hotel review before, but since I made my decision to stay here based on the previous reviews on Trip Advisor I thought I should add my opinion to the mix... My boyfriend and I stayed here for five nights. We only left a few days ago but are already planning our next trip back! Although we're both well seasoned travelers, this was our first time in Morocco. Riad Joya was everything I had hoped for my first Marrakech experience- and more! Nordin (and all of the staff) were extremely welcoming and had many suggestions of the 'must see' sights and activities of the city. We stayed in the Dar Arabe suite (the aesthetic was quintessentially Moroccan chic) and the room was immaculately kept. I fell ill for a few days during our stay and the whole staff accommodated the slight changes in our planned schedule. The location is wonderful- we were merely five minutes away from the souks and Djema el-Fna but once inside the Riad, it was like an oasis from the noise of the square and complicated maze that are the souks.

It truly is a 'little gem'... we were debating between some larger five star hotels and Riad Joya and I am SO glad we went with the latter. The attention to detail and customer service is astounding. Nordin noticed that my boyfriend developed a strong liking for Moroccan tea and so he offered to teach us how to make it on our own: you simply would not get this same treatment in a larger hotel (no matter how many stars). I cannot recommend staying here highly enough.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coeur d'Alene, Idaho
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 19, 2012

Ok----stop what you are doing and trust me on this (I know you have heard this before). This riad (small hotel) has a very high service standard. The staff will gladly drop what they are doing and literally guide you to a restaurant or shop. Not a large staff but a good one. They look after a mere seven rooms and will go to any length to make your stay wonderful. The enclosed photos and video link are very good at showing you the great location. Don't worry the staff will arrange your airport pick-up and meet the driver to guide you to the hidden and exotic space. Do NOT try and be a hero, just accept the hotels help to find the hotel within a strange little souk in an even more bizarre (pardon the pun) place.The hotel had a small orangewood fire ready upon our arrival and dinner ready as we arrived late. DO THIS HOTEL! you will be delighted.

Dennis& Brenda

video link (you will have to cut and paste to your browser) http://youtu.be/kPjuqbtlFME

Room Tip: Choose one of the rooms that open into the central courtyard.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2012

We stayed three nights at Riad Joya this past November to our sheer delight. As it relates to the room, high-end finishes and linens made for a very regal setting. The room was immaculately kept on a daily basis, and was extremely comfortable and relaxing - very important after many hours spent navigating through the labyrinth that is the old city. Make no mistake, Riad Joya is very luxurious.

As it relates to customer service, Nordin contributed to our overall amazing experience in Marrakech. He was always available to offer advice, arrange tours, make reservations at restaurants, and engage in pleasant conversation. We cannot say enough about Nordin's service, let alone that of the rest of the staff who were always warm and very hospitable.

We highly recommend that any guest staying at Riad Joya have dinner in their restaurant. Truly one of the best - if not THE best - meal we had in Morocco. The breakfasts were fresh and delicious. A great way to start our days.

Riad Joya is an experience in of itself not to be missed.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Joya

Address: Hay Mouassine, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #19 of 465 Hotels in Marrakech
Price Range (Based on Average Rates): $$$
Number of rooms: 7
Official Description (provided by the hotel):
Riad Joya is a luxury intimate retreat nestled in the very heart of the Medina of Marrakech in the historical and protected area of the Mouassine, just few steps from the Djemaa el Fna square, the main monuments, the souk and the most exciting attractions of the “red city”.A gem of timeless beauty and sophisticated atmosphere, where discrete luxury fuses with eclectic style.The property reflects the traditional architecture of the riads, built around a small courtyard which is an oasis of tranquility, and features two stylish salons and a panoramic roof terrace.The roof top is the best place to savor a sumptuous breakfast, unwind during the aperitif ritual or surprise the one you love with a romantic dinner under the stars. ... more   less 
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