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“Service Excellence” 5 of 5 stars
Review of Riad Joya

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Riad Joya
Hay Mouassine, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #19 of 464 Hotels in Marrakech
Paris, France
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Service Excellence”
5 of 5 stars Reviewed July 27, 2012

We spent 4 days in this charming Riad, which impressed by its tasteful design and very charming touch. Our room was beautiful. But what really made our stay unforgettable was the incredibly kind staff. Every single person working at Joya had made it their clear objective to make our stay as pleasant as possible. And they truly succeeded.
At our arrival, we spent quite some time with the manager to help us arrange restaurant reservations in the various places that Marrakech offers. And only at our last day, literally before going back to the airport, we came to enjoy the talents of the Riad's own cook. So if there is one thing we regret, it is that we did not have more opportunities to actually enjoy the Riad's cooking, as it clearly surpassed all of the also delicious dinners we enjoyed elsewhere. So our recommendation: definitely take advantage of the Riad's excellent food. Ask for a surprise dinner, you won't regret! Thank you and congratulations to the Joya team, you made our stay a beautiful experience and we would totally recommend your place to family and friends.

Room Tip: We loved the slate colored room just above the director's office, on the first floor.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ButlerJoya, Manager at Riad Joya, responded to this review, September 30, 2012
Dear Guest

Thank you for the very kind words expressed on the staff of Riad Joya. It is a pleasure to read that you have enjoyed your stay with us!

We are delighted that you have enjoyed Chef Mehdi's food and thank you for recommending it to the readers of your review. We change the menu often in order to provide a tasteful experience respectful of the seasonality of the ingredients.

Yourself and any of your family and friends will be the most welcome at Riad Joya.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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195 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Santa Monica, California
Top Contributor
168 reviews 168 reviews
32 hotel reviews
Reviews in 45 cities Reviews in 45 cities
145 helpful votes 145 helpful votes
5 of 5 stars Reviewed July 26, 2012

My husband, 9 year old son and I stayed here in June and couldn't have been happier. It was an oasis of calm in a busy, dusty, exciting city. Great location short walk to the square and near a fabulous wood fired bakery. The room was magnificent. The food extraordinary. But the real stars are the staff. Truly wonderful people. Attentive, kind, professional. Great chef...ate almost all our meals there it was so good. Can't say enough nice things about this Riad. I hope it won't be booked next time we try to reserve because they are bound to be fully booked with return customers!! Imagine being welcomed into an extraordinary home, add great food, fantastic bathroom, wonderful company...you feel safe, secure, loved, happy...what more could you want. Def a great stay all around.

Room Tip: Let Sophie pick for you. She picked the perfect one for us.
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 13, 2012

I stayed here with two friends in June it was was amazing in every way! The decor is amazing (I am still searching for the same lanterns that are in the entrance way!), the rooms are large, luxurious and perfectly cool after a hard days sightseeing. We had at the most memorable dinner and like the others have said, next time we stay we would definitely take a cooking class. The team at Riad Joya could not have done more for us, they were a joy-a! Thank you.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Africa
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 18, 2012

Riad Joya - the reviews were spot on with TA and even better than expected.
What a Joy to meet the team at Joya, Nordine was the greatest and together with Chef and all the staff, they could not have done more to make our "Home" stay more pleasurable. The Riad itself is So elegantly decorated and comfortable, it was for us, a real home from home experience. The colours and layout and simplicity is 100 % right. Sleep quality - 10 out of 10.
The food at the Riad Joya was EXCELLENT. We had 2 dinners at Joya over our 4 night stay and in fact could have enjoyed eating in every night.
We look forward to returning and spending a few days in the kitchen learning the Moroccon cooking style from a man( Mehdi) that really knows how to cook. Those salads were the best ever. Thanks again for the special treatment during our stay.
I could go on and on but trust us and the good reviews on this one, you will not be disappointed.
We have travelled to MANY MANY cities around the world and stayed in many hotels and places but, Riad Joya comes out tops for us. Keep it up guys, Sophie should be Very Proud of her Team.

Room Tip: Rooms are all good, we stayed in Domus Suite and it was fantastic.
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 1, 2012

I knew before getting to Riad Joya that my wife and I would have a wonderful experience after reading all the great reviews here on TA. Having said that, we were pleasantly surprised that our stay was actually even better than what we expected. Even prior to our trip, Sophie, who I dealt with regarding our reservation, was very enjoyable to deal with. We had many email exchanges and she was always responsive, helpful and professional. She definitely set the tone on the high standard of service that one would receive when staying at Joya.

The riad is absolutely beautiful and very well maintained. From what I was told, they are continuously trying to make improvements. We saw all the suites and they all look fantastic! As mentioned by others, the bathrooms are very spacious, especially the showers. The entire place is always clean. Its location is, to say the least, very ideal when staying in the medina: close to the souks, the main square (Jemaa el Fna) and about a 7-minute walk to the taxis. The breakfast is quite adequate. We had a chance to eat dinner at the riad and it is a must! We opted for the Italian menu prepared by Mehdi, the riad's talented chef. Wow! He made the most delicious risotto and chicken dish we've ever had. My wife and I are still talking about it up to now.

We fell in love with this place even more because of the service by its excellent staff. Again, every positive remark on TA about the staff making this place special is true. From its manager Khalid to the cleaning lady. The Joya team was very professional, warm and willing to go above and beyond for us. They were incredibly attentive and always ready and eager to help and please their guests without being suffocating. I've read about Nourdin from many of the reviews here and he truly made our stay a remarkable one. During our stay, he always reminded us that the riad was our home and he made sure that we felt that way. Whenever we asked him to do something for us, his response was always "with pleasure". To a certain extent, I can't imagine what this gentleman wouldn't do to satisfy their guests. One thing we appreciated tremendously was what he did the night I came back to the riad with dinner that I bought from the square. He and the chef offered to put the dinner together and I assumed that they were just going to take the food out of the containers and serve them on some plates for us. A few minutes later, he and Mehdi brought the food to our room, nicely presented along with 9 different and delicious salads that Mehdi prepared!! Wow! Talk about exceeding our expectations. My wife and I ended up having a scrumptious feast in our suite that night. There are many other instances worth mentioning here, but I'm trying to keep this relatively short. However, the staff made an even greater impact on us during our last night there. The day before, my wife happened to mention how she loved the mint tea that she had been drinking everyday at the riad. Without any hesitations, the staff offered to show her how to prepare it. We ended up getting a demo from them in the kitchen and then they presented us with boxes of tea to take home with us...and that was not it! The thoughtful staff of Joya even presented us with some gifts...ahhhh! We've traveled quite a bit and we have never encountered such beautiful people and staff! This invaluable team is undoubtedly what made our (and anyone's) stay here unforgettable!!!

To the staff of Joya, we are extremely thankful for your hospitality. You surpassed our expectations and you have helped make Marrakech one of our favourite places to visit. We hope to be back very soon!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2012

we stayed in riad joya for 3 nights and were treated like royalty! our room had a golden bath, the roof terrace and patio wee like oasis in the middle of crazy marrakech. the people who looked after us were extremely kind and it was wonderful to have long chats with Nordin who told us all about the city and Morocco in general. One night we were the only ones sleeping there (low season mid-week) and we were showed around all the rooms, which all have a unique character and theme, its was a great design experience! highly recommended.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fire Island, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 8, 2012

I loved to stay at Riad Joya and I hope to be back next fall, the best period for discovering the city. Its location is right in the hearth of the Medina and it's one of the city's most elegant and suitable ryad for International travelers who want to feel at home but at the same time experience the place. I loved the bright colors of travertine stone that reflects the African warm light around and all the rooms are large and quite bright. The service is personalized and very discreet, I would considered it a lovely meeting point of the city. Khalid, the GM is adorable and all the team fantastic!

  • Stayed November 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Joya

Address: Hay Mouassine, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #19 of 464 Hotels in Marrakech
Price Range (Based on Average Rates): $$$
Number of rooms: 7
Official Description (provided by the hotel):
Riad Joya is a luxury intimate retreat nestled in the very heart of the Medina of Marrakech in the historical and protected area of the Mouassine, just few steps from the Djemaa el Fna square, the main monuments, the souk and the most exciting attractions of the “red city”.A gem of timeless beauty and sophisticated atmosphere, where discrete luxury fuses with eclectic style.The property reflects the traditional architecture of the riads, built around a small courtyard which is an oasis of tranquility, and features two stylish salons and a panoramic roof terrace.The roof top is the best place to savor a sumptuous breakfast, unwind during the aperitif ritual or surprise the one you love with a romantic dinner under the stars. ... more   less 
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