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“Marrakech - our second time.” 5 of 5 stars
Review of Kenzi Club Agdal Medina

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Kenzi Club Agdal Medina
5.0 of 5 Hotel   |   Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #180 of 462 Hotels in Marrakech
Madrid
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
“Marrakech - our second time.”
5 of 5 stars Reviewed January 20, 2011

First time - 2010 - we stayed in a riyad in the medina. Pleasant enought, but the medina 24/7 is exhausting - the bustle, noise, hustle - get to you.

So this last trip we booked directly with Kenzi's website. Got a great deal. Fetched from and delivered back to the airport - free - by friendly staf in brand new people mover. Friendly, helpful reception, delivered to room on golf buggy. Great room, 40 sq m of faultless design. Bags of hot water. Wonderful beds.

The hotel is set in a magical garden of several hectares of olive, palm & citrus trees, unbelievable roses and hibiscus. There is an area with sheep, lambs, goats, kids, peacocks, chickens, ducks, etc. Several swimming pools, with loungers, cafe/bar, etc.

The restaurant and bar were large - institutionally so, and a bit characterless - but the hotel was obviously planned and mostly built before the credit crisis - and so the guests sort of rattle around. The food was fabulous, French legacy patisserie & bread, Morrocan couscous, tagines, etc, the most wonderful fresh fruit, wood oven pizzas, fresh fish, italian pastas cooked to order, breakfasts catered for every possible taste ....if, as we are told, cooking is all aboutthe freshness & quality of ingredients, then it's hard to imagine how it could be improved on. Local wine and beer are excellent.

Entertainment is courtesy of a friendly troupe.....talented young woman singer with back up keyboard and others. They got people to join in dancing. Everyone was enjoying themselves while we were there.

The only mentioned downside to the hotel - its location - is not a downside at all. The hotel runs a free shuttle into & back from the medina every hour throughout the day. If that's not convenient, there is a fleet of taxis outside that will take you into the medina for between 4 and 5 euros. The taxis will also take you into the centre of Gueliz (the French new city) for around 6 euros. It is a wonderful walk through art deco cafes & arcades from Gueliz back to the medina and then a 5 euro ride back to the hotel - and your garden of Eden.

The really bad news is that you'll eat and drink too much! Morocco is fabulous, and Marrakech and its friendly, hospitable Berbers even more so.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Surrey
Top Contributor
104 reviews 104 reviews
49 hotel reviews
Reviews in 41 cities Reviews in 41 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 5, 2011

We stayed at this hotel for three days in November 2010. It's only been open for about six months so everything is still very new! We thought the hotel was a perfect place for a short break. We got a very good deal via lastminute.com, but I expect the prices are likely to rise as the hotel becomes more well known. It's located about 15 mins by cab from the airport NB No airport shuttle bus even though their website says there is. A cab was 20 euros. There is a shuttle bus which goes into the centre of town, about 20 minutes away.
The all inclusive deal is very good wth an extensive drinks and buffet menu. There were a couple of problems eg the eggs at breakfast had obviously been hanging around a bit! When we spoke to the manager about this he did say that this was because the hotel was only about a quarter full, when it's full the eggs are virtually cooked to order. We did think it a little odd that the in-room safe is not included in the all inclusive deal and we had to pay to use it. The spa is gorgeous with reasonably priced treatments but again slightly odd that you had to pay to use the indoor pool! I think use of the indoor pool should be included, especially important in the winter months. Although we had good weather for 2 days - we did have one rainy day and it would have been nice to have used the indoor pool.
The staff were friendly and efficent. The front desk slightly off hand but when I tried to book a guide for the souks became really helpful - good commission I expect - the guide wasn't cheap £100 for the trip. The animation staff were excellent and tried very hard to keep the few guests there entertained.
The rooms were clean and very comfortable. Each group of rooms was set in lovely gardens with walkways in between leading to the communal areas.
All in all a great place for a short break. No doubt as the hotel becomes more popular the few teething problems will be ironed out.

  • Stayed November 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sherwood forest
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 27, 2010

Just returned from a few days break with some close friends to the Kenzi Club. What a lovely hotel. The staff are so friendly, especially the staff in the restuarant. We read a couple of reviews before leaving and i must admit we did have a few reservations.
Things got off to a bad start when the flight we booked through Tompson was delayed by 13 hours. Because it was a late flight we tried to contact the hotel via expedia, who were very helpfull, and recieved the information that we may be re-located to another hotel in the group. On arrival at the hotel the next morning we were told this was not going to happen and were also presented with all inclusive wrist bands which we hadn't booked or paid for. There is a bit of a language issue, but a bit of pigeon french and a little patience and everyone was very happy. The rooms are lovely, clean, a good size and great beds. Great pools, although the large pool was not heated so you need to be a very keen swimmer to try it. The pool bar is nice and the staff quite helpfull and friendly. The food is not as bad as some reviews say, it's not al-la-carte but with a little imagination you can get a nice, acceptable meal. The evening entertaiment is French based and is very limited, but, go to the square in town for real life theatre. Don't get caught by the ladies selling stuff in town, they are very clever and far worse than the men.
The local carrefour shopping mal, 15 min walk, has a good Ice cream parlour and fast food type outlets if required. Don't get the security guy to book your taxi's without checking the price cause he must be on commision like everyone else in Marrakech.
All in all a very nice place to return to after the hectic life in the medina.

  • Stayed October 2010, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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EDINBURGH
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 4, 2010

We had a very good stay at this hotel. Our room was clean and comfortable,food and drink was excellent and the staff were friendly and efficient with particular mention for Mustapha and his hard working reception staff who were very helpful.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Top Contributor
70 reviews 70 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed September 27, 2010

We have just stayed for one week. The staff were very friendly and helpful although not heavily trained. The bedroom was lovely and cleaned everyday, it was bizarre though as our clothes or jewellery were arranged amongst Rose petals on the bed every day. Nice and quiet with no room noise from others which is great. Pools and loungers good but some damage to areas. You could see staff attending to faults. Gardens nice with lots of staff attending to same. The bar at pool was a bit fly infested so never took food from there. Food was poor. Did not change enough throughout the week. Service good apart from weekend when hotel much busier and standards dropped considerably, thus would not like to be here when busy. The night time entertainment the same most nights too which became mind numbing!! Taxis to medina ranged from 50dh to 100dh and takes about 10 mins. All in all at all inclusive at £99 a night for 2 persons it's good value. Would not pay more though. May come back with kids as has archery, tennis football volleyball courts plus pools for them. Oh and we used spa 5 times. This was good value and is nice. Some girls better than others.

  • Stayed September 2010
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Edinburgh
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 16, 2010

First the bad - Rude reception and this is the hotels 'front line'
No info or map of the complex - you need to ask everything....How do I get a pool towel? Where is the restaurant? Is there a shop? Is there a bus to town?
Every time you want to know something, you have to go back to the rude reception. Don't wait for them to speak to you - you'll wait for ages, just ask whoever's there what you want.
Restaurant - a bit chaotic but mostly due to lack of parental control (not the hotel's fault). Kids running around and spilling food. But choice of food was OK. One day the scrambled eggs and potatoes had not even been heated - very dangerous. But the waiters were excellent.
Staff inside though - waiters, bar staff, pool attendants, cleaners, porters etc were absolutely excellent and had no problem with english.
Drink choices were excellent and bottled water given as often as you want it.
Room was lovely, although 2 mornings we had no hot water until about noon.
Pool area really nice with lots of sunbeds and canopies.
A lot of wasps around, encouraged by lazy guests leaving food and empty coke glasses lying around.
All in all this complex was an OK experience -- it is in the middle of nowhere -- but not, in my opinion, 5*

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lisbon
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 10, 2010

The expectation a tourist has from a hotel depends always on the experience acquired. That is the reason why some tourists misevaluate a 5* Hotel as very good or an All-Inclusive excellent, because they never stayed in such level hotel or never booked All-Inclusive.Everyone who stayed in a 5* Hotel or Resort in the Caribbean with All-Inclusive will always rate the Kenzi as very poor, sorry, not everybody as the same perception, due to professional and tourist experience My experience tells me that the Hotels in Marrakech (in Casablanca you find better hotels) are under the international patterns concerning the stars and food & beverage. Some of them go for sure under de minimum you may expect. In Europe some 3* hotels may offer you a better food & beverage package and service than the one offered by Kenzi. The same is valid for front-desk service.
Now, our real experience:
UNACCEPTABLE - a front-desk not providing by the check-in information about hotel services. Total payment by check-in required, despite our Credit Card Nr known by the hotel. We booked ALL INCLUSIVE and as rule of Kenzi no drinks in the fridge bars of the hotel rooms, there is no room-service or food available from the dinning time up to the breakfast. The restaurant service was unorganized and unskilled (egg. where have one seen in a buffet restaurant or à la carte, the practice of using the same knife and fork for all the courses, just replacing them on request?). Kitchen, high deficiency of food hygiene and safety, food exposed day after day and poorly packaged, repeated daily menu and poorly made (no flavor) and presentation without appeal. The bar at the pool closes at 17:30 and the main bar at 00:30. Pool towels provided only with a deposit of € 10 per pax. The Entertainment was very unskilled and most of the time in French idiom. Beside all of these, bad enough, we still are suffering from gastroenteritis, after one week back home. Never recommend this Hotel. Marrakech, outside the hotel, was an excellent experience, especially the taxi service, a very reliable and honest guy, speaks Spanish, French and English and we paid a very competitive price, the best way to discover the real Maroc and to feel everywhere protected. The high point was when he took us during one of the trips to a traditional small Berbers place and to a family house to see how they live, where we got nice tea and Berbers bread with honey. Take care with what you pay there, they ask you always more. A taxi from the airport to the hotel they may ask you € 15 up €20. With our taxi driver we paid only €10. Hotel’s staff is lovely and helpful, they need professional orientation. Most of them do not earn more than €200 per month and are mostly trainees. A front-desk officer earns €250 per month. So you feel to give them some money. Some information you may need please do not hesitate.

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kenzi Club Agdal Medina

Address: Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#71 Spa Hotel in Marrakech
#72 Luxury Hotel in Marrakech
#81 Family Hotel in Marrakech
#149 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kenzi Club Agdal Medina 5*
Number of rooms: 314
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more   less 
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Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech

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