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“Excellent out of town hotel” 5 of 5 stars
Review of Kenzi Club Agdal Medina

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Kenzi Club Agdal Medina
5.0 of 5 Hotel   |   Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #184 of 466 Hotels in Marrakech
sherwood forest
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Excellent out of town hotel”
5 of 5 stars Reviewed October 27, 2010

Just returned from a few days break with some close friends to the Kenzi Club. What a lovely hotel. The staff are so friendly, especially the staff in the restuarant. We read a couple of reviews before leaving and i must admit we did have a few reservations.
Things got off to a bad start when the flight we booked through Tompson was delayed by 13 hours. Because it was a late flight we tried to contact the hotel via expedia, who were very helpfull, and recieved the information that we may be re-located to another hotel in the group. On arrival at the hotel the next morning we were told this was not going to happen and were also presented with all inclusive wrist bands which we hadn't booked or paid for. There is a bit of a language issue, but a bit of pigeon french and a little patience and everyone was very happy. The rooms are lovely, clean, a good size and great beds. Great pools, although the large pool was not heated so you need to be a very keen swimmer to try it. The pool bar is nice and the staff quite helpfull and friendly. The food is not as bad as some reviews say, it's not al-la-carte but with a little imagination you can get a nice, acceptable meal. The evening entertaiment is French based and is very limited, but, go to the square in town for real life theatre. Don't get caught by the ladies selling stuff in town, they are very clever and far worse than the men.
The local carrefour shopping mal, 15 min walk, has a good Ice cream parlour and fast food type outlets if required. Don't get the security guy to book your taxi's without checking the price cause he must be on commision like everyone else in Marrakech.
All in all a very nice place to return to after the hectic life in the medina.

  • Stayed October 2010, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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EDINBURGH
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 4, 2010

We had a very good stay at this hotel. Our room was clean and comfortable,food and drink was excellent and the staff were friendly and efficient with particular mention for Mustapha and his hard working reception staff who were very helpful.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Edinburgh, United Kingdom
Top Contributor
72 reviews 72 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed September 27, 2010

We have just stayed for one week. The staff were very friendly and helpful although not heavily trained. The bedroom was lovely and cleaned everyday, it was bizarre though as our clothes or jewellery were arranged amongst Rose petals on the bed every day. Nice and quiet with no room noise from others which is great. Pools and loungers good but some damage to areas. You could see staff attending to faults. Gardens nice with lots of staff attending to same. The bar at pool was a bit fly infested so never took food from there. Food was poor. Did not change enough throughout the week. Service good apart from weekend when hotel much busier and standards dropped considerably, thus would not like to be here when busy. The night time entertainment the same most nights too which became mind numbing!! Taxis to medina ranged from 50dh to 100dh and takes about 10 mins. All in all at all inclusive at £99 a night for 2 persons it's good value. Would not pay more though. May come back with kids as has archery, tennis football volleyball courts plus pools for them. Oh and we used spa 5 times. This was good value and is nice. Some girls better than others.

  • Stayed September 2010
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Edinburgh
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 16, 2010

First the bad - Rude reception and this is the hotels 'front line'
No info or map of the complex - you need to ask everything....How do I get a pool towel? Where is the restaurant? Is there a shop? Is there a bus to town?
Every time you want to know something, you have to go back to the rude reception. Don't wait for them to speak to you - you'll wait for ages, just ask whoever's there what you want.
Restaurant - a bit chaotic but mostly due to lack of parental control (not the hotel's fault). Kids running around and spilling food. But choice of food was OK. One day the scrambled eggs and potatoes had not even been heated - very dangerous. But the waiters were excellent.
Staff inside though - waiters, bar staff, pool attendants, cleaners, porters etc were absolutely excellent and had no problem with english.
Drink choices were excellent and bottled water given as often as you want it.
Room was lovely, although 2 mornings we had no hot water until about noon.
Pool area really nice with lots of sunbeds and canopies.
A lot of wasps around, encouraged by lazy guests leaving food and empty coke glasses lying around.
All in all this complex was an OK experience -- it is in the middle of nowhere -- but not, in my opinion, 5*

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lisbon
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 10, 2010

The expectation a tourist has from a hotel depends always on the experience acquired. That is the reason why some tourists misevaluate a 5* Hotel as very good or an All-Inclusive excellent, because they never stayed in such level hotel or never booked All-Inclusive.Everyone who stayed in a 5* Hotel or Resort in the Caribbean with All-Inclusive will always rate the Kenzi as very poor, sorry, not everybody as the same perception, due to professional and tourist experience My experience tells me that the Hotels in Marrakech (in Casablanca you find better hotels) are under the international patterns concerning the stars and food & beverage. Some of them go for sure under de minimum you may expect. In Europe some 3* hotels may offer you a better food & beverage package and service than the one offered by Kenzi. The same is valid for front-desk service.
Now, our real experience:
UNACCEPTABLE - a front-desk not providing by the check-in information about hotel services. Total payment by check-in required, despite our Credit Card Nr known by the hotel. We booked ALL INCLUSIVE and as rule of Kenzi no drinks in the fridge bars of the hotel rooms, there is no room-service or food available from the dinning time up to the breakfast. The restaurant service was unorganized and unskilled (egg. where have one seen in a buffet restaurant or à la carte, the practice of using the same knife and fork for all the courses, just replacing them on request?). Kitchen, high deficiency of food hygiene and safety, food exposed day after day and poorly packaged, repeated daily menu and poorly made (no flavor) and presentation without appeal. The bar at the pool closes at 17:30 and the main bar at 00:30. Pool towels provided only with a deposit of € 10 per pax. The Entertainment was very unskilled and most of the time in French idiom. Beside all of these, bad enough, we still are suffering from gastroenteritis, after one week back home. Never recommend this Hotel. Marrakech, outside the hotel, was an excellent experience, especially the taxi service, a very reliable and honest guy, speaks Spanish, French and English and we paid a very competitive price, the best way to discover the real Maroc and to feel everywhere protected. The high point was when he took us during one of the trips to a traditional small Berbers place and to a family house to see how they live, where we got nice tea and Berbers bread with honey. Take care with what you pay there, they ask you always more. A taxi from the airport to the hotel they may ask you € 15 up €20. With our taxi driver we paid only €10. Hotel’s staff is lovely and helpful, they need professional orientation. Most of them do not earn more than €200 per month and are mostly trainees. A front-desk officer earns €250 per month. So you feel to give them some money. Some information you may need please do not hesitate.

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hove
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 3, 2010

Hotel is new & meant to be 5*. We went all inclusive for 1 week not our usual style of holiday, we needed a quick getaway. The rooms were great and clean. The two swimming pools were fantastic. The food was very average and repetitive. The nightly stir fry's were grim. The deserts looked great and lots of them, but they all tasted the same. Drinks were plentiful the wine was vile the beer below par. During the day no one cleared any glasses, you had to throw them in a plastic bucket swamped with wasps. The most annoying thing was a French holiday club Eldoraror, that expected to whoop everyone up to an excited state and enjoy 'kiss me quick' style exercise in and around the pool, to really loud 90's house remixes played by wanna be DJ's. The was no mellow 5* ambience to be had! The Wifi in every room was patchy to say the least.

  • Stayed August 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 31, 2010

A hotel only 3 months old should expect some teething problems but we hardly expected a supposed 5 star hotel that stirred so many contradictory feelings within us.
Cosmetically it was lovely to look at.It's all on one level so no difficult stairs to negotiate and adequate wheelchair access. Lovely clean,air conditioned rooms with new LCD TVs, lovely bathrooms and a huge bed
Two restaurants;a main and an Italian. The main served ok food but with very little variety and for the entire stay the air conditioning was off so the temperature at times was unbearable.Added to that the toaster broke on the first day and was never repaired so if you wanted toast...forget that.In the evening if you wanted to eat outside when the temperature was decidedly cooler it seeed an inconvenience for the staff to lay a table stating that " we had to eat inside in the evening and outside was only available in the morning". Hardly catering to the needs of the client! The staff on the whole were lovely and they really took a shine to our 19month boy and were always making a fuss of him.
Two bars and only a so called snack bar situated quite far away from the main pool served drinks before 6pm. The staff there were quite rude unless you were French and on our first day seemed to find us figures of fun because our French was limited.I don't mind being in on the joke but when staff area all speaking Arabic and clearly laughing at you it does tend to irritate.On one occasion a particularly rude staff member gave an English client the wrong drink saying that the other drink at run out despite the fact that the client didn't want the drink.When my wife asked for ice he said that the drinks were cold enough and walked off.On another occasion when we asked for a chocolate milk shake for our son another waiter simply put two heaped spoons of chocolate powder in a glass and filled it up with cold milk with no attempt to stir or blend the mixture.It was tasteless to say the least.
The main bar was within a lovely,big indoor hall that could double as a disco as it had a nice dancefloor and a superb PA.Drinks were easier to get and the staff were friendly but it was understaffed resulting in queues during a busy time.
The animation team were friendly enough but again everything was conducted in French whch meant the small English contingent were left rather isolated.It didn't bother us too much as we relaxed and enjoyed each others company and had a good time.But again there was such little variety; a music quiz and some dancing with the staff every night.The main evening entertainment was hardly advertised so one had to really search or ask what was happening.When we asked at reception an apathetic receptionist told us he didn't know and to ask one of the animation team.It turned out it was in a seperate conference room which was modern but again everything was in....you guessed it French so we didn't bother.But looking at what was on offer I hardly think most of the French thought it was anything to write home about either
There were quite a number of hidden costs that were not made aware considering we paid as did most others for an all inclusive holiday. A state of the art gym whch cost 100D per person to use and a lovely indoor pool with the same charge.And they wondered why it was empty our entire stay! Towels had to have a deposit of 100D per towel to avoid theft whch was a good idea but when an English family we made friends with had two towels stolen from their sunbed the reception stated that wouldn't replace them free accusing the family of stealing the towels.When the dad jokingly said what if he went and took two towels from another sunbed as replacements, he was rudely told that that would be theft and he would be asked to leave the hotel.He then had a security guard follow him around for the rest of the day.Fawlty Towers couldn't have written it better!
The last incident was the funniest.We put in a small carrier bag of laundry but were told to write down intems on a sheet completely in French.But a helpful maid supervisor told us not to bother to fill it in and to put the bag in to launder and we'd pay on check out....big mistake! On the final day we were hit with a laundry bill converted into nearly £120.We kicked up a real fuss of course and it turned out that someone had written items of clothing that we never gave in eg. 6 dresses, 22 pairs of underpants.It was totally ridiculous and we refused to pay until they reduced the fee.Even French clients were shocked and thought it unacceptable.We finally settled but it was still too much but by that time we wanted to go.
But as with other holidays some of the people made the holiday worthwhile.Some staff were genuinely lovely.The evening singer was very friendly and always spoke to us as her English was excellent, and she sang in 3 languages not just French.The maids were good despite the laundry incident and we met some friends who will no doubt be friends for life.Not all the French clients were insular and some spoke good enough English to chat to us each time we met. And of course Marrakech is always worth visiting.
Go to Marrakech but I think there will be better hotels to choose from

  • Stayed August 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kenzi Club Agdal Medina

Address: Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#78 Spa Hotel in Marrakech
#80 Family Hotel in Marrakech
#82 Luxury Hotel in Marrakech
#148 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kenzi Club Agdal Medina 5*
Number of rooms: 314
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more   less 
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Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech

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