There are lots of positives about this hotel. However, the not so greats first....
Upon check in the hotel staff couldn't find our reservation details even though we booked with a reputable company (last minute.com). This led to a delay with our check in until I was able to email my confirmation to the hotel. I contacted last minute.com and they apologised on behalf of the hotel and said the mistake was on the hotels behalf. The management of the hotel did not make any effort to apologise for the inconvenience caused.
Also, the food variety is poor. Each night is themed with different cuisines, however you find that the same dishes are served every night. After 7 nights this becomes tedious. For my vegetarian wife, never wants to see fries again. The desserts look spectacular but are bland to taste. Therefore disappointing overall.
From a five star hotel I expect attention to detail, however, little cracks in furnishings in the room etc let the decor down.
Beautifully kept grounds, much attention is paid to the upkeep of the surroundings which is much appreciated. The staff are friendly and polite, making an effort to speak to you in English once they realise that french is not your first language.
The rooms itself are extremely spacious, each with a balcony at your disposal. Good sized pools with lots if fun activities all day for adults and children.
To conclude, nice visit but if I were to come back - I'll visit a true 5 star all inclusive experience.
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees. Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony. ... more less
- Reservation Options:
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- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech