We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A little left to be desired” 3 of 5 stars
Review of Kenzi Club Agdal Medina

Save Saved
You added Kenzi Club Agdal Medina to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Kenzi Club Agdal Medina
5.0 of 5 Hotel   |   Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #171 of 461 Hotels in Marrakech
Birmingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“A little left to be desired”
3 of 5 stars Reviewed August 2, 2014

There are lots of positives about this hotel. However, the not so greats first....

Upon check in the hotel staff couldn't find our reservation details even though we booked with a reputable company (last minute.com). This led to a delay with our check in until I was able to email my confirmation to the hotel. I contacted last minute.com and they apologised on behalf of the hotel and said the mistake was on the hotels behalf. The management of the hotel did not make any effort to apologise for the inconvenience caused.

Also, the food variety is poor. Each night is themed with different cuisines, however you find that the same dishes are served every night. After 7 nights this becomes tedious. For my vegetarian wife, never wants to see fries again. The desserts look spectacular but are bland to taste. Therefore disappointing overall.

From a five star hotel I expect attention to detail, however, little cracks in furnishings in the room etc let the decor down.

The positives...

Beautifully kept grounds, much attention is paid to the upkeep of the surroundings which is much appreciated. The staff are friendly and polite, making an effort to speak to you in English once they realise that french is not your first language.
The rooms itself are extremely spacious, each with a balcony at your disposal. Good sized pools with lots if fun activities all day for adults and children.

To conclude, nice visit but if I were to come back - I'll visit a true 5 star all inclusive experience.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,193 reviews from our community

Traveler rating
    1,048
    764
    241
    90
    50
See reviews for
893
647
37
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 26, 2014

I have just returned from this hotel 3 days ago, I must say that we had a great relaxing time, On our arrival we were greeted by a warm welcome with ice mint water and cold wet towels, we were checked in quickly and shown to the bar pool until our rooms were ready,
The rooms were very spacious and the maid service was very good, Our rooms over looked the swimming pool area (Room 825 & 826) and was very close to the restaurant,
The two pools where a good size with the main pool has three slides for the kids,
The restaurant was very good, plenty of choice of food the waiters are very good with the drinks,
The staff around the pool are very helpful and work very hard and double up as the entertainers,
Make use of the free shuttle bus to the main town centre (just book the day before)
This is a stunning hotel with beautiful gardens..

Room Tip: Make use of the free shuttle bus (Just book the day before) Get to the restaurant early when it ope...
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubagdal, Responsable relations publiques at Kenzi Club Agdal Medina, responded to this review, August 11, 2014
Dear PLH10,

Thank you for taking the time to post your review on Trip Advisor following your stay with us at Kenzi Club Agdal Medina.
We are delighted to read that you spent a great relaxing time at Kenzi Club Agdal Medina and that you appreciated the warm welcome by check in at the reception, the plenty choice of food, the helpfullness of the staff and the good service of the housekeeping, entertainment and restaurant staff.Your kind comments will be shared with all of them and encourage us to continue focusing on the level of standards. Our goal is to create memorable experiences to all our guests and we are proud to see that we have succeeded on this special occasion.
Thank you again for your encouraging feedback , your recommandation and for choosing to stay with us.
We look forward to welcome you back at Kenzi Club Agdal Medina on your future trips to Marrakech.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 22, 2014

Just returned 4 day easyjet break, blown away by stunning hotel, fantastic entrance, beautiful gardens, lovely huge choice of buffet. Amazing pools and lazy seating areas.
Only downside was very uncomfortable sunbeds!!
Free shuttle to city not to be missed and are planning next trip but not in July...40 degrees!
The price we paid was absolutely an amazing deal for the fantastic hotel highly recommended.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubagdal, Responsable relations publiques at Kenzi Club Agdal Medina, responded to this review, August 11, 2014
Dear Laura F,

Thank you for taking the time posting feedback and for recommending Kenzi Club Agdal Medina to TripAdvisor users. This is a honour for us.
It is a pleasure to read that you enjoyed your stay and that you find the hotel stunning with fantastic entrance and beautifull wellkept gardens and that our services were up to your expectations. As a hotel we pride ourselves in delivering a high quality of service which is not only friendly and professional but also genuine and heartfelt.
We hope to be able to welcome you back in the near future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 14, 2014

To keep it brief, clean spacious apartments with beautiful grounds.
Lovely pool area with open bar 3 pools and lots of seating. Amazing staff who double up as entertainers as well as waiters and waitresses.
Very clean the whole place with lovely aromas. Perfect weather. Lovely huge variety of foods although I wasn't a fan of the flavours of meats and sausages but the chicken was lovely.

Poolside exercises and sport activities were a great plus and the spa was Devine.

Perfect break great transport links and staff very helpful. Would definitely stay again.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubagdal, Responsable relations publiques at Kenzi Club Agdal Medina, responded to this review, August 11, 2014
Dear ladykay89,

Thank you for sharing your comments on TripAdvisor following your stay here at Kenzi Club Agdal Medina.
It was a pleasure to read that you enjoyed the Hotel, grounds, our services, the attentiveness of our staff as well as the perfekt service at the Spa. I will share your kind comments with the entire team as they are working tirelessly to make every guest feel special.
Thank you again for your compliments toward our hotel and we are very much looking forward to welcome you at Kenzi Club Agdal Medina in the very near future.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wiltshire
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 9, 2014

On arrival was greeting by pleasant enough staff until I complaint about state of rooms. For a so called five star hotel they have much to learn.....after moaning in the morning did get moved to Suites which were more of standard I was expecting, only after I had to keep returning to reception to see the Duty manager who apparently was in a meeting, and didn't come to find me as promised....obviously a meeting is more important than customer service...need I say anymore...but here goes!

Main issues were as followed:

Having to constantly ask for coffee in the morning and then to be told to get your own milk, not 5 star in my books!.

Food was same they whole week, apart from one night when a joint of meat was carved and my husband could finally eat something.

We ended up going out to eat twice to break up the week and went to Four Seasons Hotel , this was not a disappointment.....but be wary its not a cheap option!

For an all inclusive resort to be told you cant have 7 up lemonade, what a cheek given the beer was so lousy and warm and my husband ended up drinking spirits that were brought at airport...if not you are forced to pay £7 for half a bottle of decent beer...these prices are more expensive than Dubai!

Everything appeared to be too much trouble in my books and only on day I was leaving did one of the waiters go and get me a bottle of water to take with me and I wasn't expected to have to go and find one myself....I was In shock and I told him so. He was working where the pancakes were served in the afternoon...thank you!

Best bit of hotel is the Spa....that was value for money and staff was professional.

To say this Hotel has put me of Marrakech is an understatement, and I wont be returning that for sure!

Room Tip: Don't go here unless you book a suite would be my advise.
See more room tips
  • Stayed July 2014, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubagdal, Responsable relations publiques at Kenzi Club Agdal Medina, responded to this review, August 9, 2014
Dear kimberly77,
Thank you for sharing reviews following your stay at Kenzi Club Agdal Medina.
Please note that your stay was during Ramadan where most Bars and restaurant in Marrakech with alcoholic drinks were closed so I can understand your great desappointment.
We are sorry that during your stay you had a problem with the state of your room and i'm surprised that you still complaint about that even after getting an upgrade.
Please note that Kenzi Club Agdal Medina are an all inclusive Club with a self service and have a good value for money. Our Buffet are varied and rich: we have always a pasta station, a show cooking station, a salad station, a grill station, a pizza station, a moroccan food station, side dishes, pastries, fruits, Ice, every day 2 types of meat ...... and every night a themed dinner.
If you are expecting a customized service so you're in an all inclusive club wrong.
Once again sorry that we cannot meet your expectations.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wales
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed July 8, 2014

Stayed for 5 days as a short break to see the city, all inc option and found it to be good value. Rooms were biggish with free wifi, clean comfortable bed and as we were at the back of the site, very peaceful. Food was fairly good always something edible and often local dishes on offer which is nice to see. Service overall was good, never had to wait long for a drink, and the wine was more than drinkable (says it al!). Location was good with a shuttle bus to take you into the centre of town and back at various times. View of the Atlas snow capped mountains from the hotel is stunning. We took a day trip into the hills by 4x4 from a leaflet given out at the airport by our rep. Hotel was willing to phone the operator who came to the hotel at our convenience to make the booking. Lots to see in the city and wandering around the souk was an amazing experience with little hustle from the traders. Stayed April 14

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubagdal, Responsable relations publiques at Kenzi Club Agdal Medina, responded to this review, August 11, 2014
Dear expert_relaxer,

We would like to thank you for your wonderful review and for sharing your experience at Kenzi Club Agdal Medina.
We are thrilled that you had an enjoyable stay and that the quality of our services was up to your expectations.We are also delighted that you appreciated the rooms and the hotel and that you found the food and service to your satisfaction,we've passed your feedback to everyone.
We are looking forward to welcoming you back soon at Kenzi Club Agdal Médina to live through again a memorable stay.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
prestatyn
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 7, 2014

We stayed at this hotel for 1 week in June, the hotel was spotless, the food was excellent, the staff very helpful, shuttle into town only took 5 minutes we went 4 times and booked on the day with no problems,all in all a fab place to stay ,DONT take any notice of bad reviews

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubagdal, Responsable relations publiques at Kenzi Club Agdal Medina, responded to this review, August 11, 2014
Dear suzygaz,

It's a huge pleasure to read your review on TripAdvisor. We thank you for your delightful words about the Hotel, staff, food and services. We will be glad to share your comment with the entire staff. We are sure that all your review will be usefull for travellers.
We really hope to welcome you for your next stay in Marrakech.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Kenzi Club Agdal Medina? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kenzi Club Agdal Medina

Address: Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Marrakech
#64 Spa Hotel in Marrakech
#68 Luxury Hotel in Marrakech
#79 Family Hotel in Marrakech
#150 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kenzi Club Agdal Medina 5*
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Odigeo, Orbitz, Tingo, Otel, Priceline, Hotels.com, Agoda and Venere so you can book your Kenzi Club Agdal Medina reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech

Owners: What's your side of the story?

If you own or manage Kenzi Club Agdal Medina, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.