On arrival was greeting by pleasant enough staff until I complaint about state of rooms. For a so called five star hotel they have much to learn.....after moaning in the morning did get moved to Suites which were more of standard I was expecting, only after I had to keep returning to reception to see the Duty manager who apparently was in a meeting, and didn't come to find me as promised....obviously a meeting is more important than customer service...need I say anymore...but here goes!
Main issues were as followed:
Having to constantly ask for coffee in the morning and then to be told to get your own milk, not 5 star in my books!.
Food was same they whole week, apart from one night when a joint of meat was carved and my husband could finally eat something.
We ended up going out to eat twice to break up the week and went to Four Seasons Hotel , this was not a disappointment.....but be wary its not a cheap option!
For an all inclusive resort to be told you cant have 7 up lemonade, what a cheek given the beer was so lousy and warm and my husband ended up drinking spirits that were brought at airport...if not you are forced to pay £7 for half a bottle of decent beer...these prices are more expensive than Dubai!
Everything appeared to be too much trouble in my books and only on day I was leaving did one of the waiters go and get me a bottle of water to take with me and I wasn't expected to have to go and find one myself....I was In shock and I told him so. He was working where the pancakes were served in the afternoon...thank you!
Best bit of hotel is the Spa....that was value for money and staff was professional.
To say this Hotel has put me of Marrakech is an understatement, and I wont be returning that for sure!
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Orbitz, Tingo, Otel, Hotels.com, TripOnline SA, BookingOdigeoWL, Despegar.com, Venere and Agoda so you can book your Kenzi Club Agdal Medina reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech