Absolutely shocking!! DO NOT GO!!!
ROOMS- DIRTY, unsafe sockets (see pic), Air- Con not working, ONE toilet roll for over 2 days, bed was rock hard and bumpy- waking up with sore back or shoulders every day, ANTS (see pic)!!!! We reported all the problems several times and NOT one person bothered sorting it out. ANTS were everywhere inc bed, bath and sink!
STAFF- unpleasant, unfriendly and arrogant. Only speak english when they felt like it. Rude man at the reception who HAD absolutely NO RESPECT to women! Had to argue over the money we paid to borrow towels at the pool area as apparently you MUST keep the receipt which NOBODY said. He turned his back to me and spoke to another receptionist in "his" language which neither myself or my partner do not speak.
FOOD- Loads of choice, meats section changed on a daily bases although cut the chicken before you eat as we found it pink inside.
BAR- full of arrogant staff and covered in wasps. Refused to give us BOTTLE of water?! We were all inclusive.. just like everyone else in the hotel.
GYM- don't bother unless you want to hurt yourself. Myself and my partner ended up tearing skin of our hands as most is either old and used or simply not safe.
POOL (main)- freezing. Impossible to go in. For the whole week we were there we only seen few people in it and they were struggling. Speakers weren't working and making very annoying noise which completely spoilt the atmosphere.
Animation team- poor, unfriendly and unprofessional. Zorro was more interested in flirting with any woman on her own or other females rather than doing his job.
Be prepare to pay city tax for each day which is obviously hidden till check out.
WOULD NOT RECOMMEND or RETURN
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, Orbitz, HotelTravel.com, Hotels.com, Despegar.com, Agoda and Odigeo so you can book your Kenzi Club Agdal Medina reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech