A group of us arrived for a 60th birthday. We were greeted well with cold towels and a lovely refreshing drink. We arrived early as early flight so knew we weren't able to get into rooms straight away. We waited half hour to be even spoke to. As the tour operator left he whispered to a member in our group don't let them
Move you! We didn't think anything of it. Anyway head of reception came out and stated they have no rooms for us as they have a problem with the sewers and we will be moved to their sister hotel. We were obviously not happy about this as had booked her for the brilliant reviews. They will have rooms for us in two days and they will offer us a free shuttle bus all day between the two hotels. We complained and said this wasn't good enough and we would like to speak to the manager. Half an hour later manager arrived and apologised and stated the same. We stuck to our guns and explained it was for a birthday. They sent us for lunch and asked us to
Come back after and see what then can do. They had found four rooms?!? How bizarre that quickly. Went to our rooms 2 out of the four still we're not cleaned from previous occupants with dirty sheets empty bottles of water towels on floor etc. another hours wait! I wonder why the tour operator mentioned that comment before he left? Speaking to other English guests who has been there for 10 days before said they has the exact same
Problem. Seems they overbook all the time and send people to their sister hotel
Hotel was lovely and clean and buffet area was good. Pool bar was
Excellent and the pools nice but cold.
Morroccan restaurant was lovely but at added cost. Staff were not very friendly or welcoming. Free shuttle to centre and souks was overbooked so had to wait for another.
3 guests then became unwell with diarrhoea? Unsure from what.
Would not return here.
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more less
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- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech