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“Wonderful!” 5 of 5 stars
Review of Kenzi Club Agdal Medina

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Kenzi Club Agdal Medina
4.5 of 5 Hotel   |   Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #175 of 460 hotels in Marrakech
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Wonderful!”
5 of 5 stars Reviewed December 3, 2013 via mobile

We are a group of 9 & stayed for a long weekend at the Kenzi Club. I liaised with Saadia from reservations re transfers & room requests. She was extremely helpful & sent an email confirmation for all of our requests. On arrival, our requests were all met & our transfers were very smooth indeed. At the hotel, we were cared for by Kaoutar who ensured that we were comfortable & that our rooms were ready. All of the staff were very helpful & friendly. This is mainly a French speaking hotel but everyone went out of their way to communicate with us. The Animation staff were fun & very welcoming. They translated their shows into English & made us feel very welcome. The shows are of a very good standard & participation is at your discretion. There is no pressure from them for you to participate, which is great. The food was great! An excellent variety of international & local fayre. There was plenty of choice & the vegetable tagines were especially good. Freshly grilled meats, a pasta station, pizza station, salad bar - everything you wanted was available. We were on an all inclusive basis & we weren't disappointed. Local wines & beer were always available & were of a nice quality. Cocktails were available from the bar & the pool bar was also available. The hotel was immaculate. Very clean rooms & the public areas were very well kept. The walkways were washed down daily & the gardens were beautifully manicured. There are good areas for games including beach volleyball, table tennis, Boules, football, archery & shooting. The 2 swimming pools are very large & also kept very clean. We visited at a quiet time of year at the end of November & would visit at this time again. Thank you to you all at Kenzi Club. We had a great visit & hope to return again soon.

Stayed November 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubagdal, Service qualité at Kenzi Club Agdal Medina, responded to this review, December 16, 2013
Dear Guest,

Thank you for the time you spent relating your experience at the Kenzi Club Agdal Médina.

We can't be best awarded ,when our commitments to offer the highest level of service is celebrated by this kind of review.

Thank you for your visit, all the KCAM team will be honoured to welcome you back in your next Marrakech trip.

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Stroud
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 30, 2013

If you want a 7 day break with a good standard of accommodation and friendly service all round, Kenzi is a very good bet. Be prepared for it to be cool in the mornings and at night if you are going now or in the next 2/3 months. Don't take loads of shorts and sun dresses you wont be able to wear them in the evenings, think smart casual jeans, trousers with a warm jacket, However by noon most days lovely for sunbathing and it does get hot, I got heat rash on my second day. We had the place to ourselves. There are plenty of lovely areas to sit around the hotel with a good choice of loungers and comfy chairs. We didn't use the spa, we had a complimentary 30 minute steam room ticket which we didn't use. The rest of the spa facilities did have to be paid for including the pool. The prices seemed OK but it was so nice outside we didn't bother. The hotel and its grounds are kept beautifully clean and tidy by an army of workers. Gardens are very well planted and there are also lots of quirky statues and traditional lamps tastefully situated in the grounds. The all inclusive package gave a wide choice of food of a good quality. Having been on a Royal Caribbean cruise in summer where they really do spoil you I couldn't say the standard or choice of food was as good but even if you don't like exotic food plenty of pizza pasta options, and always at least 4 types of tagine. You have to remember this is Morocco not London. The wine was moroccon but quite drinkable if you like a pinot or something dry. The beer both bottled and draught was local, not an expert but I enjoyed it. Plenty of premium soft drinks ie cokes, fantas etc. cocktails a bit on the sweet side and I did not see any recognisable brands but they tasted fine. If you do the Fantasia trip wear warm clothes as its mainly outside. Recommend trip to Atlas mountains. Be prepared to haggle on everything, even the taxis and if you can't face it just shop in the airport shops when you leave where you can get everything that's in the souk for around the same price. If you want to get rid of your dhirrums you wont be able to spend them in the airport duty free, they only accept euro and we would recommend that you use euros for everything, easier to get a better rate at home and the Moroccans seems to prefer it too. Don't let anyone drape a snake over you or put henna on your hands when you are in the Medina. They will say its free and when you walk away will hunt you down!! I have visited Cairo and other muslim countries like Turkey and Sudan. I found the Moroccans pretty laid back with a good sense of humour and for me they gave the holiday another dimension. Get out of the hotel and do some trips, you will get a taste of the country. Hotel is well situated and a taxi into town costs about 50 drm. As it was a quiet time we never had a problem getting on the shuttle bus but it does finish around 1830. We will definitely recommend this hotel and Morocco to our friends if they want to recharge their batteries during winter and see somewhere colourful.

Room Tip: If you don't like a lot of walking ask to be accommodated close to main hotel building.
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maldon, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed November 28, 2013

Stayed for 4 nights in November and can only think that the earlier poor reviews were written by total nit-pickers. The hotel staff could not be more helpful, courteous or pleasant. Every member of staff we passed whilst walking around the site greeted us with a "Bonjour!" Our room was large, modern and spotless, in fact the whole hotel was always being cleaned, tidied or having the gardens worked on. The food in the buffet was excellent, there was always something to take your fancy and the Moroccan restaurant was a bit of fun. As we had gone outside of the peak season, there was no shortage of sunbeds or cabanas at the pools. The entertainments team do work very hard and we enjoyed their nightly shows. Perfect place for a crafty few days R & R in the sunshine!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2013

I loved almost everything in this beautiful hotel, the service in all departments, the delicious food, the modern room (although was not to big) but especially we were impressed by the guest relation teem that was there for us from the moment we arrived. They approached to our table at breakfast to check that we were ok, called us in the evening to ask if we need anything else and helped us to get to know the city better. When there was a misunderstanding about a request we had they fixed everything out immediately and everything went smoothly. Thank you one more time! We had a wonderful time in marrakech although it was short. we stayed in november.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 24, 2013

There is nothing we can say to fault the Kenzi Club Agdal Medina hotel. The rooms were very nicely decorated, comfortable and cleaned everyday. The food was lovely with lots of choice. The Moroccan tagine is to die for. There is entertainment and activities from morning till night for those who want it. The best thing about our holiday was the Moroccan people. They always have a big smile and huge welcome. We've been to lots of places in the world but never one as friendly as Marrakech. Thank you to everyone who made our trip so special.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 23, 2013

Stayed for 4 nights with friends. Hotel is very comfortable and has an amazing range of activities on offer. The massage at the spa was wonderful and reasonably priced (around £45 for an hours massage). Loads of sun loungers and cabanas by pool. The only thing that I didn't like was the animation team come to life in the afternoon so if you are trying to have an afternoon sleep it is nearly impossible as they come round trying to persuade you to join in the dancing next to the pool. Not really my thing but others may like it.

The food was pretty much the same every day although they did try to do themed nights, these tended to consist of one or two extra dishes in the theme. That said there was always something nice to be found and the pasta station was really good. The wine is very drinkable but always served warm. We did add ice in our rose but 3 of the 4 of us had bad tummies so maybe not the best idea!

The minibus is a bit hit and miss. We booked our slot the day before as requested but when we turned up it was full and we were told to wait for the next one. This took about 30 mins to arrive. On the way home we turned up but there were loads of families already waiting so we decided to get a taxi back to the hotel. It was only 100 dirhams so not too bad.

Evening entertainment was of a very high standard and the team really do try very hard. The rope show was amazing!

For the price it's amazing value if you want a base 10 mins outside of the madness of Marrakech.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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scottish
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed November 23, 2013

i have just returned from an eight day holiday to this hotel. went for my daughters 40th birthday and we had a great time,it is a very good hotel rooms are excellent .you will always find something to eat in the restaurant.the staff are very helpful.there are two swimming pools but the largest one is not heated.this is the best pool to sunbathe as it is quieter.
if you go into the Medina it is not far in a taxi and it is worth visiting at night as you do not get as much hassle as you do at night.
not far from the hotel is a shopping mall with places to eat a supermarket and some good shops

Room Tip: rooms on top floor have bigger balconies
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Kenzi Club Agdal Medina

Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech
Kenzi Club Agdal Medina Hotel
Address: Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Business Hotel in Marrakech
#69 Luxury Hotel in Marrakech
#86 Family Hotel in Marrakech
#263 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Kenzi Club Agdal Medina 4.5*
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more   less 
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