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“high end 3*/bottom end 4*” 4 of 5 stars
Review of Kenzi Club Agdal Medina

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Kenzi Club Agdal Medina
5.0 of 5 Hotel   |   Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #170 of 461 Hotels in Marrakech
Crawley, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“high end 3*/bottom end 4*”
4 of 5 stars Reviewed October 4, 2013

Started off badly - we got there on a saturday evening after long day of travelling and were rushed to dinner as it was closing rather than given a room (which is fair enough) when we returned we were told there was a techinical fault with our room and we were shipped off to the sister hotel for one night which actually was 5*. Due to lack of communication between both hotels we were not allowed our all inclusive option at the new hotel. when we eventually solved this the bar etc was closed and we were offered no alternative. We wouldve preferred if they had sent us there straight away instead of wasting time with dinner etc.

We experienced a lot of frustration with the reception because it is very french orientated. eventually when we returned all we were offered was a comp massage on the spa which was not acceptable to us, so pushed them for an upgrade which we eventually got. Nice junior suite. nice and big with lounge area, his and hers sinks, bath and shower and lovely balcony. Cleaned everyday with fresh towels. If you require an iron just phone and it will be sent to your room. So called wifi within the rooms was not great, it would show as connected on your device but then not actually work. but when we sat on the balcony it suddenyl starts working

The food overall was very repetitive but cant expect much more from this kind of hotel. wasnt great, the odd dish was nice. Worst case scenario the pasta station where you can choose your own ingredients.

Pool area was very good. There was the quiet pool if you just wanted to relax, or the "fun" pool where there was always some kind of activity going on like belly dancing class, water aerobics, zumba etc. they had football matces, volleyball, darts etc. The entertainment team are by far the best part of the entire hotel...always willing to have a quick chat and let you know about any activities going on or about to start. very encouraging but not pushy if you dont feel like taking part. Between lunch and dinner the information booklet in the room states snacks are served at the hotel bar, when in actually fact they are served just outside the dining hall.

Evening entertainment was also very good, from dance acts to the amazing fire show around the pool. something different every night for everyone. We noticed they had the kids disco in the evening if you are travelling with the family this would be good for you. Being all inclusive was good because while watch the entertainment and shows the waiters were very pro-active in offering to refill your drinks. (we still dont know if we were tipping enough of too much)

There was a nightclub within the complex which was well publicised. We just heard about it from another couple at the bar. Spa was very nice - not too expensive. you do need to pre book though. Not sure i agree with their method of paying on check out and all they do is take your room number because then anyone can say any room number.

Lucky we had read about the tax per person per night before we arrived so we were prepared. Be prepared to pay around 25 dhirams pppn when you check out. if you have an evening flight, i would recommend you go and settle up your bill the day before

overall, i would most highly recommend this hotel.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,201 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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English first
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 30, 2013

I have just got back from a weeks stay at this hotel and I want to be back there already. There were a few problems I could mention with the hotel, such as the rooms were a little basic considering it was a 5* hotel and the special moroccan restaurant wasn't amazing.

The pool area was great, the food in the main restaurant was good, the sun was out constantly, but what really made the holiday for me was the sheer friendliness of the staff and quality of the entertainment at night. Both myself and my mother have both said that the animation team at Kenzi Club Agdal Medina is absolutely second to none. They are all absolutely fantastic dancers with their own style.

I have never been anywhere where the entertainment and animation team were so lovely and friendly even if a little crazy.... (That's you spider....). They made me smile and laugh constantly and were always coming to chat to both my mother and me during the day. They made us feel welcome tout le temps. Every night I was made to dance and at first I was a little apprehensive but by the end of the week I was asking the DJ to dance for playing a special request. Thank you to all the animation team for making this one of the best holidays I have ever had.

If you want to go somewhere where your children will have fun, where you can make friends with the staff and have some fun then this is definitely the place. There was never a dull moment and I will be back next year with friends for sure! A special thanks to Tito, Spider, Munir and Rabia. You made my holiday very very special.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubagdal, Service qualité at Kenzi Club Agdal Medina, responded to this review, October 23, 2013
Dear client,

Thank you for your review and your confidence.

We are pleased to know that you had a very nice stay.

Waiting to welcome you again at the club Kenzi Club Agdal Medina.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tonbridge, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 30, 2013

The rooms are nice enough, a bit rough around the edges but I think that adds to the Moroccon style but be warned the beds are as hard as rocks, and the food was enjoyable (apart from days when conferences were being held, they would put no effort into the food for the regualar hotel guests and focus all their attention on the visiting corporates so food was cold, bland and lacking!)
The resort has some really frustrating parts which meant that we had a very average week there! The reception staff are horrendous, pay you no attention, and just scowl at you when you try and politely ask a question - it was constantly like we were a burden to them! They lied to us about late check out - we were guarenteed this all week and i even requested this when i booked the hotel, only to be told on our final day that it actually wasn't possible! For a '4*' hotel the service just wasn't acceptable, the rudeness, unwillingness to help and just general favouring of the French became extremely frustrating.
To call it an 'All Inclusive' resort is also a little far fectched when you have to pay £15/person to use the gym for 7 days (not a week!) and another £15/person to use the indoor pool for a week. You also had to pay roughly £10/person for the Moroccon restaurant which seems a bit extreme.
The shuttle bus to Marrakech was great but it was frustrating having to book the day before and having to choose drop off and pick up times in advance meant there was no flexibility in how long you were there for.
Another bad point for us was the sunbeds and how old and uncomfortable they were, it made it really difficult for us to enjoy a relaxing day in the sun - these really need to be replaced with more comfortable ones!
Last but not least there was no water in the room, there were flies/wasps everywhere - in the drinks/food and no effort was made to get rid of them and the pool has seen better days!
I would recommend this hotel for a weekend break to relax away from the madness of Marrakech however if you are looking, as we were, for a week long relaxing holiday in a 4* resort then this is not the place!

Room Tip: We had a nice room i a good location away from the noise of the central area - 329.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 26, 2013

As a few of the recent reviews have hinted, this hotel is not quite all that the previous reviews have it cracked up to be.

A lot of people mention the reception staff being unfriendly or unhelpful. When I booked the hotel, I thought, what does it matter, you check in, you check out, what else is there? Little did I know, that you need to involve the reception staff in just about anything else you do from renting towels to booking dinner at the Moroccan restaurant, and of course, anytime you need to complain or ask for anything.

Our room was in the same block of rooms as another recent reviewer - near where they were refurbishing a room. I am disheartened to hear that somebody complained about the construction before us, as when we spoke to reception staff, they claimed to have no idea it was going on. When we arrived at 2pm, we had been awake since 4am and desperately wanted a nap, but this was not possible due to the construction. We complained at reception, nothing happened. At 8:00pm, when we were absolutely exhausted, and they were still banging away, we called reception. They said they would call us back in 5 minutes. 30 minutes later, no call. We called again and they said they would send somebody down. They never did. The next day, we had to go to reception for the fourth time and speak to a manager, who also said he didn't know it was happening. They finally moved our room, which was better, but an inconvenience overall and a waste of several hours trying to deal with reception nevertheless.

The hotel misses out on basic comforts like bathrobes, slippers, and our room even went several hours everyday where we didn't have bath towels. The room isn't stocked with water, there is no alarm clock, the wifi does not work, etc.

In terms of facilities, they claim to have bar snacks throughout the day, but this is not the case, it is drinks only at the pool bar, and be prepared to wait to get your drink. The pool bar is the only bar open during the day, and at night, the other bar is only open from 6pm - 11pm. This was fine, once you work it out and can plan around it, but it was a bit of a shock when we tried to request a drink after this time.

The food is fine - a good mix of all cuisines. It's nothing above and beyond, but there was plenty of choice, even for a vegetarian. Wine, beer, and spirits are fine as well. Clearly the cheap and local option, but this is to be expected from all inclusive. They don't want you taking bottles of wine back to your room so we had to go through quite the sneaky operation to enjoy wine on our balcony!

The room itself was kept clean and the grounds and hotel in general are well looked after. The animation team are incredible. The entertainment is in French, but you can tell they are very dedicated to their job and the hotel.

All in all, the hotel is nice, but just missing a few basic comforts you would expect from a 4 star hotel. If you don't have to deal with the reception staff very often, you will be fine, but should you have even a minor problem which needs addressing, be prepared to watch your anxiety levels rise on what is supposed to be a relaxing holiday!

Room Tip: Ask for a room in the 900s, you definitely do not want to be in the 500s!
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 23, 2013

Just got back from this hotel, where we stayed for three nights. Overall we had a nice time there but there was certainly areas that could have been improved on. Good points were that the hotel was generally well-kept, we had a nice room not far from the pools and restaurant, and we liked the pool area which at this time of year had a plentiful supply of sunbeds and 'sunbed huts'. We thought that the food was generally fine - what we expected for price paid. Some days we enjoyed the food more than others (some days the meat dishes offered were not great) - but you could always find something and there was a good pasta station where you can get pasta made however you want it. We had a complaint about noise as the room two doors down from us was being refurbished and banging started at 8.30am - but this was dealt with well, we were offered to move rooms which we didn't want and instead requested they started at 9.30am which they then did.

Things that we were less good...staff in general were unfriendly, particularly the reception staff. They kind of gave the impression you were an inconvenience to them - and I think this was particularly towards the English guests (rather than French). The reception staff did not acknowledge you - you would have to go up and start speaking to them before they would even look up to help you. In the restaurant staff were hit and miss- one night we asked for wine and it was brought over, opened in front of us and put in a cooler. The next night we asked for wine and a warm bottle which was half used was plonked on the table.

There is not enough selection in terms of places to eat and drink. You can only eat in the main restaurant (unless you pay 10 euros to eat in the other one) at the times it is open. It said snacks were available at the pool bar but they were not. During the day you can only get drinks from the pool bar. The other bar (night one) is open to go in and watch football during the day but they won't serve any drinks until 6pm. The night bar is then open until around 11pm. The bar itself is awful (like a village hall) so no-one sat in it - everyone just sat outside around the entertainment stage. The entertainment wasn't really our thing but there was many people who did seem to really enjoy it. One night they ran out of beer completely - both on tap and in bottles.

A few of other things... You get asked to pay a deposit of 150d per pool towel so do not lose the towel! How they need over £10 to cover the cost of a towel I don't know. Also - the wifi is rubbish. You can sometimes get a bit of signal in the reception area but even then it barely worked. Finally, there is a spa with a lovely indoor swimming pool, but you have to pay 100d to go in and use the pool which we found unreasonable. When we booked we were told there was a free hamamam included but there was no mention of this when we got there and seeing as you can't get into the spa without paying I wonder if anyone actually gets this.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed September 22, 2013

What can I say about this hotel,I am struggling to find something good. I appreciate that I cannot compare a North Africa hotel with say Dubai but you do expect certain levels for a 4 star hotel. Here are a few things we found.
The rooms are very basic, no slippers,robes,water, the pillows we lumpy and old.
The towels we thin and very worn.
The hotel turn off the air con if THEY feel the rooms are cool, this is purely to save money.
My sink plug was stuck closed, the staff forced it open and that's where it stayed for the length on our stay.
The sink tap wobbled about two inches.
Some staff were helpful, but the door and reception staff viewed you as a thing to be exploited. For example we asked the lady at reception to book a restaurant,she i think pretended to make the call,or just didn't get through, but then told us the restaurant was fully booked as a tour party where there, but of course could recommend another place to eat. The restaurant in question was small we phoned direct and of course booked a table.
The wifi is not really there, so don't bother taking an iPad etc.
If you want to sun bathe that's fine but be prepared to go through the following process of going to reception, paying a 150d deposit per towel getting a voucher then handing this in at the pool for one thin worn out towel. Guard this towel or lose your deposit.
The food is the same every day, as the hotel is cost cutting, the wine and beer are about as cheap as you can get,although if you are happy to drink it then there's no real restriction.
When you check out the hotel will hit you for some tax bill, about 30d per day per person, who knows if this is correct.
Every night there is an outside stage with some sort of entertainment,one night a guest decided to get on stage and start a fight, for some reason.
And be prepared for a an argument with the doorman who doesn't want you to leave the front door without giving him a ticket? And also try's to grab your bag so he can justify a tip by dragging it to the most welcome site of the day, the taxi back to the airport!
I cannot understand why there are some many good reports about this hotel, if you read the guest book at reception a lot of what I have said is repeated in there, but of course if you do it's to late for you.
Like I said I'm still struggling to find something good to say! My advice look elsewhere, check out some of the Raids to stay.

  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Sussex
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 14, 2013

A note to Minimesky: Please do not encourage people to place their towel and hat on the sunbed to secure a good spot!! I'm sure it was really nice for you to have these wonderful sunbeds every day of your holiday - but what about everyone else? Nothing annoys me more on holiday than people nabbing the best sunbeds and leaving their towels on them all day - even when they're not there....what gives anyone the right to do that? The sunbeds are for the use of everyone, so please, please do not pretend they are your property and not allow anyone else to use them.
Thank youj.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kenzi Club Agdal Medina

Address: Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Marrakech
#63 Spa Hotel in Marrakech
#67 Luxury Hotel in Marrakech
#80 Family Hotel in Marrakech
#147 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kenzi Club Agdal Medina 5*
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more   less 
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Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech

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