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“Rough around the edges” 3 of 5 stars
Review of Kenzi Club Agdal Medina

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Kenzi Club Agdal Medina
5.0 of 5 Hotel   |   Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #172 of 461 hotels in Marrakech
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Rough around the edges”
3 of 5 stars Reviewed September 26, 2013

As a few of the recent reviews have hinted, this hotel is not quite all that the previous reviews have it cracked up to be.

A lot of people mention the reception staff being unfriendly or unhelpful. When I booked the hotel, I thought, what does it matter, you check in, you check out, what else is there? Little did I know, that you need to involve the reception staff in just about anything else you do from renting towels to booking dinner at the Moroccan restaurant, and of course, anytime you need to complain or ask for anything.

Our room was in the same block of rooms as another recent reviewer - near where they were refurbishing a room. I am disheartened to hear that somebody complained about the construction before us, as when we spoke to reception staff, they claimed to have no idea it was going on. When we arrived at 2pm, we had been awake since 4am and desperately wanted a nap, but this was not possible due to the construction. We complained at reception, nothing happened. At 8:00pm, when we were absolutely exhausted, and they were still banging away, we called reception. They said they would call us back in 5 minutes. 30 minutes later, no call. We called again and they said they would send somebody down. They never did. The next day, we had to go to reception for the fourth time and speak to a manager, who also said he didn't know it was happening. They finally moved our room, which was better, but an inconvenience overall and a waste of several hours trying to deal with reception nevertheless.

The hotel misses out on basic comforts like bathrobes, slippers, and our room even went several hours everyday where we didn't have bath towels. The room isn't stocked with water, there is no alarm clock, the wifi does not work, etc.

In terms of facilities, they claim to have bar snacks throughout the day, but this is not the case, it is drinks only at the pool bar, and be prepared to wait to get your drink. The pool bar is the only bar open during the day, and at night, the other bar is only open from 6pm - 11pm. This was fine, once you work it out and can plan around it, but it was a bit of a shock when we tried to request a drink after this time.

The food is fine - a good mix of all cuisines. It's nothing above and beyond, but there was plenty of choice, even for a vegetarian. Wine, beer, and spirits are fine as well. Clearly the cheap and local option, but this is to be expected from all inclusive. They don't want you taking bottles of wine back to your room so we had to go through quite the sneaky operation to enjoy wine on our balcony!

The room itself was kept clean and the grounds and hotel in general are well looked after. The animation team are incredible. The entertainment is in French, but you can tell they are very dedicated to their job and the hotel.

All in all, the hotel is nice, but just missing a few basic comforts you would expect from a 4 star hotel. If you don't have to deal with the reception staff very often, you will be fine, but should you have even a minor problem which needs addressing, be prepared to watch your anxiety levels rise on what is supposed to be a relaxing holiday!

Room Tip: Ask for a room in the 900s, you definitely do not want to be in the 500s!
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,110 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
London, United Kingdom
14 reviews 14 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 23, 2013

Just got back from this hotel, where we stayed for three nights. Overall we had a nice time there but there was certainly areas that could have been improved on. Good points were that the hotel was generally well-kept, we had a nice room not far from the pools and restaurant, and we liked the pool area which at this time of year had a plentiful supply of sunbeds and 'sunbed huts'. We thought that the food was generally fine - what we expected for price paid. Some days we enjoyed the food more than others (some days the meat dishes offered were not great) - but you could always find something and there was a good pasta station where you can get pasta made however you want it. We had a complaint about noise as the room two doors down from us was being refurbished and banging started at 8.30am - but this was dealt with well, we were offered to move rooms which we didn't want and instead requested they started at 9.30am which they then did.

Things that we were less good...staff in general were unfriendly, particularly the reception staff. They kind of gave the impression you were an inconvenience to them - and I think this was particularly towards the English guests (rather than French). The reception staff did not acknowledge you - you would have to go up and start speaking to them before they would even look up to help you. In the restaurant staff were hit and miss- one night we asked for wine and it was brought over, opened in front of us and put in a cooler. The next night we asked for wine and a warm bottle which was half used was plonked on the table.

There is not enough selection in terms of places to eat and drink. You can only eat in the main restaurant (unless you pay 10 euros to eat in the other one) at the times it is open. It said snacks were available at the pool bar but they were not. During the day you can only get drinks from the pool bar. The other bar (night one) is open to go in and watch football during the day but they won't serve any drinks until 6pm. The night bar is then open until around 11pm. The bar itself is awful (like a village hall) so no-one sat in it - everyone just sat outside around the entertainment stage. The entertainment wasn't really our thing but there was many people who did seem to really enjoy it. One night they ran out of beer completely - both on tap and in bottles.

A few of other things... You get asked to pay a deposit of 150d per pool towel so do not lose the towel! How they need over £10 to cover the cost of a towel I don't know. Also - the wifi is rubbish. You can sometimes get a bit of signal in the reception area but even then it barely worked. Finally, there is a spa with a lovely indoor swimming pool, but you have to pay 100d to go in and use the pool which we found unreasonable. When we booked we were told there was a free hamamam included but there was no mention of this when we got there and seeing as you can't get into the spa without paying I wonder if anyone actually gets this.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 22, 2013

What can I say about this hotel,I am struggling to find something good. I appreciate that I cannot compare a North Africa hotel with say Dubai but you do expect certain levels for a 4 star hotel. Here are a few things we found.
The rooms are very basic, no slippers,robes,water, the pillows we lumpy and old.
The towels we thin and very worn.
The hotel turn off the air con if THEY feel the rooms are cool, this is purely to save money.
My sink plug was stuck closed, the staff forced it open and that's where it stayed for the length on our stay.
The sink tap wobbled about two inches.
Some staff were helpful, but the door and reception staff viewed you as a thing to be exploited. For example we asked the lady at reception to book a restaurant,she i think pretended to make the call,or just didn't get through, but then told us the restaurant was fully booked as a tour party where there, but of course could recommend another place to eat. The restaurant in question was small we phoned direct and of course booked a table.
The wifi is not really there, so don't bother taking an iPad etc.
If you want to sun bathe that's fine but be prepared to go through the following process of going to reception, paying a 150d deposit per towel getting a voucher then handing this in at the pool for one thin worn out towel. Guard this towel or lose your deposit.
The food is the same every day, as the hotel is cost cutting, the wine and beer are about as cheap as you can get,although if you are happy to drink it then there's no real restriction.
When you check out the hotel will hit you for some tax bill, about 30d per day per person, who knows if this is correct.
Every night there is an outside stage with some sort of entertainment,one night a guest decided to get on stage and start a fight, for some reason.
And be prepared for a an argument with the doorman who doesn't want you to leave the front door without giving him a ticket? And also try's to grab your bag so he can justify a tip by dragging it to the most welcome site of the day, the taxi back to the airport!
I cannot understand why there are some many good reports about this hotel, if you read the guest book at reception a lot of what I have said is repeated in there, but of course if you do it's to late for you.
Like I said I'm still struggling to find something good to say! My advice look elsewhere, check out some of the Raids to stay.

  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Sussex
16 reviews 16 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 14, 2013

A note to Minimesky: Please do not encourage people to place their towel and hat on the sunbed to secure a good spot!! I'm sure it was really nice for you to have these wonderful sunbeds every day of your holiday - but what about everyone else? Nothing annoys me more on holiday than people nabbing the best sunbeds and leaving their towels on them all day - even when they're not there....what gives anyone the right to do that? The sunbeds are for the use of everyone, so please, please do not pretend they are your property and not allow anyone else to use them.
Thank youj.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 12, 2013

We booked via hotels website and got a good price at the time, but noticed that prices had tripled by time of travel.
We found the lady receptionist a bit rude as she had conversations with other staff and answered the phone whilst checking us in.
We used the free shuttle bus to the souks but it failed to pick us up at the arranged time, so we had to pay for a taxi.
Other than those 2 points the hotel and grounds are beautiful. The staff were so friendly always stopping for a chat ( we arn't ones for joining in much and after the first few attempts they didn't hassle us) Not much English spoken whilst watching Evening entertainment so if this bothers you then go to a hotel which is used by Thompson or an English company.
Food is good, plenty of choice and even the most fussy eater would get by - pizza station, pasta station (design your own pasta so only has your chosen ingredients) lovely salads, fresh bread, fresh fruit. Snacks available cakes, crepes etc..
I would stay here again and recommend to others.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 11, 2013

We visited this hotel the 29th of August - 2nd of Sept ( 3 ladies) This hotel was everything we imagined and just as shown on the website, A beautiful complex that is clean and well looked after. The staff are friendly and always took the time to smile or say hello. Most people there spoke french or Arabic with a few that spoke english very well. There was a slight issue with the room we were given being too small but that was sorted straight away for us. Rooms were cleaned daily and fresh towels too.
The restaurant food was nice something for everyone and drinks are served by the bottle, The staff in the restaurant did everything for us as soon as they seen us walk in the door. As we were there for 4 days we made the most of visiting places.. We had a camel ride, visited Atlas mountains which was a beautiful experience the traditional Berber house, Argan oil factory and the Market . All i can say is if you visit the market Haggle Haggle Haggle.. you will get what you want!!! : ) We also visited the Monte Crital Sky bar that was fab too.

The Hotel has so many things to take part in during the day, if that is something that interests you. We also did abit of Zumba i must admit that was fun!

If your just there to relax the sun loungers and four poster sun beds are perfectly situated near the pools and pool bar.

I would like to say a big thank you to Mohamed on reception ( Mr upside down badge haha our little joke) he was fantastic with us very friendly and always happy to help.

All the animation team are funny and very friendly especially MIdo, Azziz, Dj Sammy and Jimmy Thanks for keeping us entertained.

We would definitely recommend and will be going back real soon.

Get ready for us Kenzi Hotel. ;)

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
1 review
4 of 5 stars Reviewed September 10, 2013

This hotel did not disappoint. Although we had a couple of problems they were dealt with in an excellent way. The rooms were excellent, large and well equipped. There was a large selection of food to cater for all needs. The staff were so helpful and friendly and created a lot of fun. Good value all in hotel.

Room Tip: Only down side is the hotel is not close to any other amenities, within walking distance
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubagdal, Service qualité at Kenzi Club Agdal Medina, responded to this review, September 11, 2013
Dear client,

Thank you for your review and your confidence.

We are pleased to know that you had a pleasant stay at Kenzi Club Agdal Medina.

Waiting to welcome you again.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Kenzi Club Agdal Medina

Address: Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Marrakech
#66 Spa Hotel in Marrakech
#67 Luxury Hotel in Marrakech
#84 Family Hotel in Marrakech
#154 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kenzi Club Agdal Medina 5*
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more   less 
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Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech

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