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“Value for money” 4 of 5 stars
Review of Kenzi Club Agdal Medina

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Kenzi Club Agdal Medina
5.0 of 5 Hotel   |   Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #191 of 472 Hotels in Marrakech
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Value for money”
4 of 5 stars Reviewed August 19, 2013 via mobile

We had a great time at the Kenzi Club. The Hotel was very clean and tidy. The pool was great and it was relaxing. The food was good too. I would recommend this Hotel. The people were friendly and helpful.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Southampton, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 15, 2013

Went here at the beginning of august on a great deal for all inclusive compared to many of the other choices around.

We booked the resort hoppa bus online before going to pick us up from the airport and the trip took about 15 mins to get to the hotel. As soon as we got there the porters were there taking our luggage for us.

While we checked in we were given a drink and wet towel. Reception staff were great, especially with the kids. We got taken to our rooms in the golf buggy, and the rooms themselves were clean, and well stocked. We had clean towels every day, and the kids loved the fact that the bed cover 'arrangements' were different each day. Beds were comfy and the air conditioning meant we could sleep at night without worrying about the heat.

The food in the restaurant was plentiful and tasty, although if you got there at peak times there was sometimes a queue for the grill items.

The pools kept the kids amused for days, and they loved the slides. Getting the best sunbeds meant going down and just dropping your stuff of before heading over for breakfast, but throughout the day i could see spare beds and the staff were more than happy to help move spare beds and parasols for you.

Think what makes this hotel though is the entertainment staff. As so many people have already said they are great, happy to chat to you and made everyone feel welcome. Although French is the main language here, their english was fine. They are all hard working, there from early morning until the end of the entertainment at 11pm. There's plenty of activities to do through out the day - aqua aerobics, zumba, belly dancing, salsa, water volleyball, plus various races and competitions in the water that the kids love. There also boxing, archery, table tennis which they will walk round asking if you want to take part but aren't pushy at all.

There was always some sort of entertainment show each night along a theme, usually running from 9pm - 11pm.
Yes, they were sometimes slightly cheesy, but it was to the right level!
There were always people up and joining in, dancing along with the entertainment staff

Only minus points - had to pay for use of the safe and in the evening the queues in the bar were sometimes a little long

Would definitely recommend the hotel and would go back again

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 15, 2013

I've read many different reviews about this hotel, I tested many all-in clubs but never this one till last week-end, now I know I'll never return to it !
Parking: How the hell you can have a non-secure parking in an all-in club ?
Restaurant: If you don't arrive at the service start you will have to wait for waiters to prepare a seat for you, and staff is poor !
Food: It's almost the same, it seems that they are trying to fill the space reserved for food, and they present the same meal with two or three different ways, but it's really the same. Even in the thematic dinners, there isn't any really original meal! Most meals aren't renewed at the half of the service, and at this time you'll even have to wait for plates to be washed then brought back, but you'll notice that they're still dirty! And above all taste is insipid!
Bar: Only one lounge bar from 18:00 ? What ?! Yes trust me, I had to wait on the queue for 20 min for a cup of water !
Other:Wifi was not available on rooms for all the Week-end! Cellular network is almost inexistant in rooms !!!
Overall: I will never return to it, there are better all-in clubs for same price or cheaper !!

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 14, 2013

After reading the previous reviews on tripadvisor we were apprehensive of staying at this hotel. We stayed here for three nights on the second week of April and the weather was amazing, reaching up to 32 degrees plus.
Reception lobby- this was a lovely place to relax with the most beautiful mint tea I've ever tasted in Morocco. As for the reception staff they were polite and welcoming.

Rooms- we're large and very clean and had a balcony too. House keeping staff did not understand English and there were a few times where miscommunications occurred and instead of extra towels we got extra toilet paper! Speaking French would definitely be an advantage.

Food- We are vegetarians so food can be a bit boring and same in all inclusive hotels, however we did think that the food choice was extensive and freshly prepared too. Desserts were delicious but you would need to eat early to get a wide choice as the best desserts did almost always run out and were not always replaced either.

Animation team- they did a fantastic job! The enertainment was mostly in French with a little translation in English. Aziz and his team were very friendly and made us feel very welcome as the hotel has many French speaking guests!

Try to get sunbeds as early as 7.30/8am as the good ones always get taken. Get your towels and place your Sun hat on the bed before going to breakfast. We did this almost everyday that we stayed and we got the beds which were so nice to relax in and cool down after being in the sun.

Our flight was late in the evening and we had to check out by 12pm but we were allowed to use the facilities and restaurants until we needed to leave to go to the airport.

Overall this hotel is beautiful and a lovely place to stay away from the centre Marrakech. We just don't understand how there are some negatives reviews as we had a more positive experience and would definitely return!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Derby, UK
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 11, 2013

Have been back in the UK for 24 hours and am already longing to be back in Morocco and, indeed, the Kenzi Club Agdal Medina.

Prepare for, my long (but hopefully comprehensive) review.

Having stayed in numerous hotels around the world this has got to be one of the best by far. Don’t get me wrong, it does have a few minor (and I mean minor) issues, but as a patient couple these did not bother us as much as some things seemed to have bothered previous reviewers!!

Oh, two top tips before I review the hotel:

1 – don’t exchange your money in the UK. It cost us £98 for 1000dhms (10.20dhms to the £). As soon as you collect your baggage at Marrakech airport and before leaving the arrivals hall there is an exchange bureau where we got 12.6dhms to the £) – almost a £20 difference and it was so quick and simple

2 – if you are staying in Marrakech for a while and would like to book trips in advance we can recommend www.marrakech-trips.com. Please see separate review on this.

Right so let’s begin:

Reception
We were welcomed at the door by the porter who took our bags and immediately sat us down and offered us a cool mint and lemon tea and a cold towel – very welcome after the introduction to the Marrakech heat.

I cannot understand previous reviewers comments about the reception staff. They were nothing but friendly and polite throughout our stay and answered our, numerous, questions, in ENGLISH without a hint of rudeness. In fact there were other staff who could take a leaf out of the reception staff books (but I’ll come to that later)!

Indeed, the reception team wouldn’t even let us stand at the desk to check in, they insisted that we sat down and relaxed and bought all paperwork, wristband, etc to us.

The only downside to check in/the room is that you have to pay a daily rate for the safe 30dhms a day, which in many hotels is returned to you on departure. Not a mass amount of money, but something to be aware of. Just like the visitor tax – you will get this on your bill when you check out – ours was somewhere in the region of 200dhms (£15) for the two of us for a week.

Oh, you also get your tokens to exchange with the animation team for towels to use around the pool.


Room and Grounds
Our rooms was perfect for our needs. It was (as booked and as described) a standard double/twin room. We were on the ground floor, had two large single beds pushed together, a third smaller bed, one large bathroom (shower, bath, bidet, toilet), TV (only one BBC channel, but who goes on holiday to watch tele??), large wardrobe, dressing table and a terrace. Rooms are cleaned daily (and cleaned properly, not like some hotels).

The grounds of the hotel are immaculate and so well kept. The maids sweep your terrace early every morning and the gardeners are out early pruning, cutting etc

Pools
There are two main pools at the hotel – one, what I would describe as ‘fun’ pool where there are 3 water slides, most of the kids/families and where the animation team are based. The other pool (which we elected for) was a bit quieter and closer to the bar!!

Both pools served a purpose and were subject to personal choice.


Pool Bar
Well stocked with drinks, decent staff, quick service. Don’t be put off by the flies. They congregated round the fizzy drink machine. Staff were very good to make sure that they didn’t get flies in drinks and guest seemed to ignore the fact that they were there.

Restaurants
Atlas Restaurant (buffet dining) – this was above standard for all-inclusive, there was a massive choice at all meal times and there was never a shortage of food no matter what time you went to eat. Even the fussiest eater would survive here! This is possibly one of the areas that needs tightening up staff wise though. At times (particularly lunch times) the staff were run off their feet and it was often difficult to find a table that was set or a waiter to clear one for you. As I mentioned at the top of this review, a minor issue, but a less patient guest may get annoyed!

Oh, on the plus side water, wine and some soft drinks served by the bottle and noone grumbles if you take them out with you!

Moroccan restaurant (bookable – at a cost of 100dhms per person – approx. £8) – we had a lovely meal in this restaurant. There were only 4 other people dinning on the same night as us and it felt very intimate and special. The food was great and was different to what we had had in the buffet restaurant. Worth a visit especially if you are celebrating a special occasion.

Animation team
Think many reviewers have said this before, but these guys and girls definitely work the hardest at the hotel, they are always around to greet you with a smile or a kind word, they don’t bug you to take part in anything and they work late – they put on a show nearly every night and if they aren’t in it they still stay to support.

We were lucky to be there on the week that they did the fire show (they only do this every other week) which was one of the best shows of its sort that I have ever seen.


Evening bar
This was the only area that I felt let the hotel down. There seemed to be a number of staff behind the bar in an evening, but only two serving, producing long queues. The staff also didn’t seem too happy. Again, only a minor issue, but it did get a little frustrating having to wait a while for drinks, especially when it meant missing out on the entertainment.

We had a fabulous stay at the Kenzi Club Agdal Medina and I could probably write so much more, but I will let you discover that for yourselves!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 11, 2013

For the money you pay this is great value.

Room - clean, good size and cleaned daily very well. The air con for us did not work on the last night and if you go in summer this is a must!

Food - repetitive (pizza pasta salad and chips). Great if you are veggie. Tagines would be around one meat and one veggie. There were long queues for food and things often ran out without being replaced. However having said that, there was always something I could find to eat as an alternative. Snacks provided are mainly pastries although one day they bought out sliced watermelon which is great for a scorching hot day!

Pools - very good, my little one enjoyed the 3 slides very much.

Entertainment - didn't watch night entertainment but there is always something going on in the day which is good. (Aqua aerobics, dance, Zumba, cooking lesson / demos)

Reception - We didn't find the language too much of an issue as reception and door men were fine and helpful. There is a taxi stand to the right of reception but be warned. We asked to be taken to the souk and he dropped us off first at his mates pharmacy for them to try and sell us argan oil (I just listened politely to the speech) and then when we got back into the taxi he dropped us off to a fixed price souk (like a department store) which was nice enough but it was 10 mins walk to the souk in 40c with my four year old in tow. I just wanted to go to the main souks!MThis is how it is!

When you walk to the souks as well, then you get annoying people trying to attach themselves to you and 'guiding' you for money, you are better off with the tour guides.

The hotel offers shuttle buses to places, but you need to book the day before as the popular times slots get taken, and this of course saves you the taxi fee. Even when booking through the hotel they will try and get you to join their tour guide as well.

The hotel could do with a few more covered areas to sit in, but everyone here is the for the sun and the pool!

This is not a 5 star hotel if you have been to places like the Thomsons Sensatori brand, but it doesn't cost as much as a sensatori holiday.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed August 11, 2013

We came to this hotel for 4 nights and when we got in we were asked to wait so the friendly staff greeted us with some drinks and they have luxury rooms with no noisy indoor corridors. The room service was unsurprisingly amazing and the housekeepers were very skilled and made them into beautiful scenes. We stayed all inclusive, and the food was amazing. We had all sorts of entertainment, like water slides and a kids' club, and there was a slide pool, a fun pool and a heated pool! There was lovely scenery at night and a lovely relaxing noise from the cicadas. It was very easy to get to sleep. Breakfast, lunch and dinner had the biggest selection I had ever seen, and it tasted good.

I would come here again, and I would recommend this hotel to anybody, and young children would love it too!

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kenzi Club Agdal Medina

Address: Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in Marrakech
#83 Spa Hotel in Marrakech
#90 Luxury Hotel in Marrakech
#96 Family Hotel in Marrakech
#152 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kenzi Club Agdal Medina 5*
Number of rooms: 314
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more   less 
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Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech

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