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“Had an amazing time!” 4 of 5 stars
Review of Kenzi Club Agdal Medina

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Kenzi Club Agdal Medina
5.0 of 5 Hotel   |   Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #170 of 461 Hotels in Marrakech
Derby, UK
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
“Had an amazing time!”
4 of 5 stars Reviewed August 11, 2013

Have been back in the UK for 24 hours and am already longing to be back in Morocco and, indeed, the Kenzi Club Agdal Medina.

Prepare for, my long (but hopefully comprehensive) review.

Having stayed in numerous hotels around the world this has got to be one of the best by far. Don’t get me wrong, it does have a few minor (and I mean minor) issues, but as a patient couple these did not bother us as much as some things seemed to have bothered previous reviewers!!

Oh, two top tips before I review the hotel:

1 – don’t exchange your money in the UK. It cost us £98 for 1000dhms (10.20dhms to the £). As soon as you collect your baggage at Marrakech airport and before leaving the arrivals hall there is an exchange bureau where we got 12.6dhms to the £) – almost a £20 difference and it was so quick and simple

2 – if you are staying in Marrakech for a while and would like to book trips in advance we can recommend www.marrakech-trips.com. Please see separate review on this.

Right so let’s begin:

Reception
We were welcomed at the door by the porter who took our bags and immediately sat us down and offered us a cool mint and lemon tea and a cold towel – very welcome after the introduction to the Marrakech heat.

I cannot understand previous reviewers comments about the reception staff. They were nothing but friendly and polite throughout our stay and answered our, numerous, questions, in ENGLISH without a hint of rudeness. In fact there were other staff who could take a leaf out of the reception staff books (but I’ll come to that later)!

Indeed, the reception team wouldn’t even let us stand at the desk to check in, they insisted that we sat down and relaxed and bought all paperwork, wristband, etc to us.

The only downside to check in/the room is that you have to pay a daily rate for the safe 30dhms a day, which in many hotels is returned to you on departure. Not a mass amount of money, but something to be aware of. Just like the visitor tax – you will get this on your bill when you check out – ours was somewhere in the region of 200dhms (£15) for the two of us for a week.

Oh, you also get your tokens to exchange with the animation team for towels to use around the pool.


Room and Grounds
Our rooms was perfect for our needs. It was (as booked and as described) a standard double/twin room. We were on the ground floor, had two large single beds pushed together, a third smaller bed, one large bathroom (shower, bath, bidet, toilet), TV (only one BBC channel, but who goes on holiday to watch tele??), large wardrobe, dressing table and a terrace. Rooms are cleaned daily (and cleaned properly, not like some hotels).

The grounds of the hotel are immaculate and so well kept. The maids sweep your terrace early every morning and the gardeners are out early pruning, cutting etc

Pools
There are two main pools at the hotel – one, what I would describe as ‘fun’ pool where there are 3 water slides, most of the kids/families and where the animation team are based. The other pool (which we elected for) was a bit quieter and closer to the bar!!

Both pools served a purpose and were subject to personal choice.


Pool Bar
Well stocked with drinks, decent staff, quick service. Don’t be put off by the flies. They congregated round the fizzy drink machine. Staff were very good to make sure that they didn’t get flies in drinks and guest seemed to ignore the fact that they were there.

Restaurants
Atlas Restaurant (buffet dining) – this was above standard for all-inclusive, there was a massive choice at all meal times and there was never a shortage of food no matter what time you went to eat. Even the fussiest eater would survive here! This is possibly one of the areas that needs tightening up staff wise though. At times (particularly lunch times) the staff were run off their feet and it was often difficult to find a table that was set or a waiter to clear one for you. As I mentioned at the top of this review, a minor issue, but a less patient guest may get annoyed!

Oh, on the plus side water, wine and some soft drinks served by the bottle and noone grumbles if you take them out with you!

Moroccan restaurant (bookable – at a cost of 100dhms per person – approx. £8) – we had a lovely meal in this restaurant. There were only 4 other people dinning on the same night as us and it felt very intimate and special. The food was great and was different to what we had had in the buffet restaurant. Worth a visit especially if you are celebrating a special occasion.

Animation team
Think many reviewers have said this before, but these guys and girls definitely work the hardest at the hotel, they are always around to greet you with a smile or a kind word, they don’t bug you to take part in anything and they work late – they put on a show nearly every night and if they aren’t in it they still stay to support.

We were lucky to be there on the week that they did the fire show (they only do this every other week) which was one of the best shows of its sort that I have ever seen.


Evening bar
This was the only area that I felt let the hotel down. There seemed to be a number of staff behind the bar in an evening, but only two serving, producing long queues. The staff also didn’t seem too happy. Again, only a minor issue, but it did get a little frustrating having to wait a while for drinks, especially when it meant missing out on the entertainment.

We had a fabulous stay at the Kenzi Club Agdal Medina and I could probably write so much more, but I will let you discover that for yourselves!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,221 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
uk
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 11, 2013

For the money you pay this is great value.

Room - clean, good size and cleaned daily very well. The air con for us did not work on the last night and if you go in summer this is a must!

Food - repetitive (pizza pasta salad and chips). Great if you are veggie. Tagines would be around one meat and one veggie. There were long queues for food and things often ran out without being replaced. However having said that, there was always something I could find to eat as an alternative. Snacks provided are mainly pastries although one day they bought out sliced watermelon which is great for a scorching hot day!

Pools - very good, my little one enjoyed the 3 slides very much.

Entertainment - didn't watch night entertainment but there is always something going on in the day which is good. (Aqua aerobics, dance, Zumba, cooking lesson / demos)

Reception - We didn't find the language too much of an issue as reception and door men were fine and helpful. There is a taxi stand to the right of reception but be warned. We asked to be taken to the souk and he dropped us off first at his mates pharmacy for them to try and sell us argan oil (I just listened politely to the speech) and then when we got back into the taxi he dropped us off to a fixed price souk (like a department store) which was nice enough but it was 10 mins walk to the souk in 40c with my four year old in tow. I just wanted to go to the main souks!MThis is how it is!

When you walk to the souks as well, then you get annoying people trying to attach themselves to you and 'guiding' you for money, you are better off with the tour guides.

The hotel offers shuttle buses to places, but you need to book the day before as the popular times slots get taken, and this of course saves you the taxi fee. Even when booking through the hotel they will try and get you to join their tour guide as well.

The hotel could do with a few more covered areas to sit in, but everyone here is the for the sun and the pool!

This is not a 5 star hotel if you have been to places like the Thomsons Sensatori brand, but it doesn't cost as much as a sensatori holiday.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed August 11, 2013

We came to this hotel for 4 nights and when we got in we were asked to wait so the friendly staff greeted us with some drinks and they have luxury rooms with no noisy indoor corridors. The room service was unsurprisingly amazing and the housekeepers were very skilled and made them into beautiful scenes. We stayed all inclusive, and the food was amazing. We had all sorts of entertainment, like water slides and a kids' club, and there was a slide pool, a fun pool and a heated pool! There was lovely scenery at night and a lovely relaxing noise from the cicadas. It was very easy to get to sleep. Breakfast, lunch and dinner had the biggest selection I had ever seen, and it tasted good.

I would come here again, and I would recommend this hotel to anybody, and young children would love it too!

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, UK
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed August 8, 2013

We only stayed a short while in the resort following 7 days of adventure in the Mountains and Desert. We were greeted with a beautiful glass of mint and lemon tea which was refreshing. The hotel reception staff were some of the best I've ever come across, in particular the female reception staff member who sorted out a room almost two hours early and gave us a late check out on the final day - gratis. The accommodation and facilities were great. We sampled our fair share of cocktails which proved to be very strong and did put us to sleep in the afternoon sun without too much encouragement! We enjoyed the food, the sun and cannot fault our time at the hotel. We arrived by the pool at about 9am and there were heaps of sun beds still available.

The taxi to the hotel is 100 Dirhams but we shared a taxi with another couple and paid 150 Dirhams due to the extra luggage. The taxi's are outside the front reception so no need to book.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 6, 2013

Perfect place to go with young children or as in our case golfers who were there only to eat and sleep! All round great service from reception to Concierge to chamber maids to all the servers and chefs in the buffet restaurant. Service was always with a smile and happy to solve any problems arising ! Just one thing was not enough towels for golfers in 45 degree weather and needed to shower in between the 36 holes! It took forever to get towels everyday! Also no direct dial outside - have to go through reception and when reception was busy not to happy about making the phone calls! Outstanding service from Abu at reception! Spa was great but the massage I would not recommend! An energising massage turned out to be a soft relaxing one despite asking the therapist to apply more pressure. Would stay again!

Room Tip: All rooms are of a great quality!
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubagdal, Service qualité at Kenzi Club Agdal Medina, responded to this review, August 7, 2013
Dear Client,

Thanks for you for your review.

We are pleased to know that you had a very nice stay in The Kenzi Club Agdal Medina.

We Hope to see you very soon with us.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 5, 2013 via mobile

Me and my boyfriend stayed here on a great deal for 4 days. The hotel is incredible, definitely 5 star with the amazing buildings, pools, loungers, large rooms and location.
The food was lush with plenty of choice and although the hotel was busy you never queued for anything and the food was always plentiful.
I'd defiantly recommend the excursions, souk tour is a must!
My only critism is the hote hotel reception staff. After an extremelyong night we walked into the hotel not really knowing what to do, the room wasn't ready which is completely understandable however when we went to check later the staff didn't even look up to acknowledge us and when they did, they rudely pointed us towards another colleague. I was really annoyed after travelling all night! Language barrier is irrevelant, a smile wouldn't go amiss. The restaurant and bar staff were so good though, couldn't do enough to help!
In conclusion a lush hotel and I would definitely recommend!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 4, 2013 via mobile

My husband my son and I stayed at the kenzi club agdal medina June 2013. Lovely clean hotel. Room was cleaned everyday. Lots of activities to do on site the entertainment team was great. This is a french speaking hotel and knowing a bit of French would be useful. All of the entertainment team spoke both English and French. However reception staff only appeared to speak french. The food was lovely lots to choose from there was also a fresh option. The pool towels need to be renewed some threadbare and more need to be available later in the day.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubagdal, Service qualité at Kenzi Club Agdal Medina, responded to this review, August 5, 2013
Dear Client,

Thanks for you for your review.

We are pleased to know that you had a very nice stay in The Kenzi Club Agdal Medina.

We Hope to see you very soon with us in your vacancy Club Kenzi Agdal Medina.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kenzi Club Agdal Medina

Address: Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#65 Spa Hotel in Marrakech
#68 Luxury Hotel in Marrakech
#82 Family Hotel in Marrakech
#145 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kenzi Club Agdal Medina 5*
Number of rooms: 314
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more   less 
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Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech

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