I stayed at the Kenzi Club Agdal for two weeks originally booked into the Eden Antalou but due to the big “Kiss” event we were pushed to the Kenzi. I am so glad. I cannot say enough great things about our stay here – it is a holiday in paradise that I will always remember. But here is the low down to help you:
Rooms – Good size, very clean – great housekeeping, Modern. The only bad thing is that you have to pay for the use of the safe maybe management could look into having this service for free.
Food – I never went hungry – considering I was there for 2 weeks I would have usually been bored of choices but there was always something that tickled my fancy, they catered for every choice especially Lunch and Dinner.. There was always a choice of Moroccan, pasta, pizza, grilled fish, grilled meat, salad bar deserts. It’s a wonder I didn’t come back much fatter. They have a pancake bar that opens at 4pm near the pool which was very lovely too! We sat in a regular spot for 2 weeks in the restaurant and therefore had the same staff that learned our names and drinks after a couple of days. Very polite and very professional.
Pools – choice of two pools one where the main activities take place and then another which was much quieter and a place to relax. Excellent choices of where to sit/lay down, covered bed type sunbeds and standard - plenty to choose from! close to the pool OR further away if wished. Although my mother stayed in the relaxing pool I was often bouncing back and forth between the two which leads me to my next point:
Activities – there seriously couldn’t have been any more choice or variety! This made my day times so much fun that there was always something to do! The team were never pushy but they were so full of life and joy that you “wanted” to be a part of it. Volleyball, basketball, golf, poker, ping pong, boxing (watch Mido he beat the cr*p out of me at boxing but excellent teacher and pushed me), archery, water polo, belly dancing, shisha, darts, French boulles, tennis, water side dancing and fun, cooking classes!
Animation Team – The best animation team I have ever come across. This hotel has got it right. The current team work so well with each other it’s like watching a family. They are very talented and very friendly and you just loved seeing them every day. The shows they put on every night were outstanding. Better than any I have ever seen in any other hotel. They ranged from the funny to the contemporary to just fun dancing. They really got you involved in the fun and games of the dancing and I have to say now I am back I truly miss this as part of my evening’s entertainment. Shows start around 10 but there is always something going on leading up to this.
Animation Team special Mentions – 1st on my list is the crazy yet professional and friendly Spider. That boy can seriously dance and entertain. He was great with ALL guests of all nationality and ages from the old to the children. He went out of his way to show me and my mum a good time and I was very impressed at just how far is talent extended. If Spider doesn’t get you up and dancing then no one can! If you are going out to Kenzi any time soon – look for him – he is the one with the crazy hair and the funny face lol Spider is also the best Archery teacher I have ever had – make it a point to do Archery with him. 2nd on My list is Aziz – a true professional – Aziz got you involved in sports you have always dreaded because you were scared the ball would hit you in the face (Volleyball). Aziz was so friendly and truly spent the time to make you feel part of the team. I have to Mention next the Choreographer of the shows – Yassir – He is a true gentleman and it’s no wonder he has been with the hotel for so long – what a professional. His talent dancing knows no bounds. Yassir greeted you with a hug and a smile every morning and every other guest I spoke to only had great remarks about this guy. DJ Sam was just such fun – great music and a really pleasant guy. Mia – what a sweetheart – amazing dancer, lovely girl and a great dance teacher. I shall not continue going through ALL of the team – I would be here for days – they are simply all amazing and saying goodbye to them was the hardest part – they are what made my holiday a truly wonderful experience. I would like to see the hotel show more appreciation to them if I am honest, these guys start at 9am and do not finish until nearly midnight, with 3 hours rehearsals in-between, they only get a couple of hours to themselves each day – they must be seriously commended for their abundance of energy and zest for life , they love their jobs and it shows. They will make your stay the best you have ever had.
Kids Club – WOW – I have never seen a kids club so organized and well looked after. If you are going as a family I would recommend your kids go to the mini club, Omar and the team do such a fab job with them, they always seem so well behaved and have such fun, the hotel are doing something right with the current set up. On an extra plus side to the adults it means no screaming kids around the poolside – only us naughty adults splashing about!
Bar Staff - I found 99% of the bar staff to be absolutely amazing, whether they spoke great English or not I made it my business to order using the little French I know and they were always so attentive and helpful. There was one bar man (not the main manager who did an amazing job with my mum when she got poorly) he was pretty rude to me and my mother whenever I asked for a bottle of water (I drink around 3 litres a day and he refused me a bottle and told me to use the machines around the pool which meant I would have to visit them like 20 times a day) in the end he started letting me have the water but always grumbled and towards the end didn’t even greet me with a hello when I came to the bar. However the rest of the staff were more than happy to help regardless of their boss’s attitude.
Reception – yes I realize there are a lot of people on here who say there isn’t much positive attitude at reception or the lack of English – I kept going to the younger guy whose English was great although I did struggle when the girl spoke to me, she didn’t do a bad job by any means, I think I could have used my French better!
Onsite Shop - My only bad point about the Kenzi is the shop onsite – an absolute rip off – way over priced – wanted to charge me £5 for a standard lipsol and they charged me 175 Dirhams for the most basic and useless lilo I have ever bought – BRING YOUR OWN! The older lady in the shop was rude and wasn’t much help when I had to take the 1st lilo back after it immediately started going down when I 1st purchased it. The younger lady in the shop was a great help!
If you are a smoker and run out and the shop is closed – Reception sell cigs all hours of day/night.
Gym – way over priced but because im an avid trainer I paid for it. Its 100 Dirhams PER session or 200 per week. ALSO the opening times are completely wack. 9am-7pm. In most hotels I have been to the gym opens at 6am so you can train before breakfast and before your day starts. Because the gym closes so early you have to cut your pool time down to 6pm just to squeeze the hour in. Management need to change this pronto to 6am-8pm.
I cannot say a big enough thank you to everyone at the Kenzi who made my stay so special. This was a birthday present from my mum and they made my birthday the best I have ever had. I was sung Happy Birthday about 10 times in all sorts of languages throughout the day and there was even a pool party and early Mojitos.
I would recommend this hotel for families, friends, and couples even if you were to go alone you would soon make friends. My advice – make sure you get involved in as much as possible – it transforms your holiday.
I shall return for my next birthday – I only hope it’s the same animation team as they work so well together – the hotel need to work to keep them and are VERY lucky they have them. I would very much like them to pass on this praise to their team because they deserve to know how happy they make peoples holidays.
If anyone has any questions please let me know I will be happy to help.
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more less
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- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech