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“What a fantastic week!” 4 of 5 stars
Review of Kenzi Club Agdal Medina

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Kenzi Club Agdal Medina
5.0 of 5 Hotel   |   Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #170 of 461 Hotels in Marrakech
London
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“What a fantastic week!”
4 of 5 stars Reviewed April 7, 2013

Having read many reviews in the 6 month run up to this hotel I was a little worried. I needn't have been; we had an absolutely wonderful holiday! 8 girls traveling from London for 1 week.

Airport to hotel transfer was 30Euro for a minibus for 6 of us (two girls arrived on a different flight the next day). This was arranged via the hotel directly. Relatively good price. The driver and his guide were very informative and friendly giving us helpful tips - not too sales pitch like at all. Transfer took less than 30 mins.

Morocco has a closed currency, you can change cash at the airport but wait until you are in the main lounge not the baggage hall as the rate is better. Also there are two desks next to each other, their rates differ so check this too. Avoid changing at the hotel, the rate they show is not the rate they give you.

Lovely cup of mint tea on arrival and you can return for another glass (or 10) during your stay. We arrived very early and were given access to our rooms almost immediately. Staff transferred our luggage for us via buggy as we were at the very back of the hotel (Rosaria Riad rooms 400-412).

Hotel grounds and room are immaculate and well kept. Everything is very clean and tidy.
There is a small shop near the children's area which has lots of basic amenities. Not massively over priced but not cheap either. Spacious and modern rooms with flat screen TV and mini bar. Water pressure was fantastic and always hot hot water! Can't fault the room at all!

Food had a great variety but did get a little samey after 3 meals a day for a week there. We ate out a few nights in the city center to break this up a little. Would have been nice to have some of the dishes refilled more frequently but again, we never went hungry and there was a different theme most nights. The Orangery Restaurant is a la carte and there is a small charge for this. We did book to eat here but after reviews from other guests we decided that we'd give it a miss. Alcohol is plentiful, in all honesty the cocktails are awful but the wine is great and they give you a bottle instead of by the glass. We took a few back to our room, same with the soft drinks/water which we kept in the fridge in our rooms.

Hotel itself is huge with 2 swimming pools, spa etc . One is absolutely freezing with 4 water slides, the other is a little warmer but could benefit from some heating. Weather was a little overcast some of the time so it was difficult to make the most of this. Does get very busy, so get your sunbeds early. People have a tendency to try and reserve multiple beds, so hold your ground! Nice beach towels available and pools are clean too. Wouldn't bother with the spa. The hamam is horrid and you have to pay to use the gym (!!!). Staff in the spa reception need some people skills training. Not a pleasant experience at all. Main reception girls on check in could have been more pleasant but not the worst we have dealt with.

Restaurant & Other hotel stuff were always helpful and polite. House keeping took ages to bring fresh towels after the room had been cleaned so I had to go hunting for these a few times. No big deal but would be nice not to have to ask. Life and soul of the hotel is definitely Mido and his entertainment team! They are fun and energetic and try and get everyone involved all day. They run activities from first thing in the morning until 11.30pm when the bar closes and even after this they can be found in the hotel's own club (yes, they have their own club! drinks here are not included on the A.I basis but still not expensive). Happy to socialise and answer any questions, they were a delight to have around. Crepes and snacks in the Gnawa bar between meals are ok - crepes are good! Gnawa bar is where the evening entertainment happens and can get a little smokey. Outside seating is nice.

Free shuttle into the city is useful but remember to book as spaces are limited. Free wifi is not great in all honesty. Bad reception and continually cuts out. Works very well in the bathroom in all rooms for some reason!

Overall, I would definitely return and recommend to a friend. It's close enough to the Medina/city centre for easy access but far enough that it isn't dirty etc. Complaints of builders etc are unfounded, we didn't hear a thing day or night and they were right by our block.

Room Tip: + Book shuttle bus early + Head to meals around the mid point of the seating time + Get involved...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
1 review
4 of 5 stars Reviewed April 5, 2013

Flight with Easy jet very good

On arrival at the hotel we was presented with a glass of mint tea and asked to fill in a form ,our room we was told was not ready and we was asked to come back within the hour, we took advantage of the pool and had a spot of lunch and returned some 3 hours later still to be told that our room was not ready! 45mins passed and we were eventually whisked to our room on a golf buggy ,room very nice with a king size bed and a flat screen TV .very clean fresh towels everyday. only thing that let it down was the air conditioning didnt work.

On a percentage the hotel I would say is 90% french the staff all speak french and a little english.

Food.
very good with lots of choice .
We booked the themed Morroccan restaurant and bearing in mind you are on an A.I. deal you would of thought would of been included in the price, wrong!! on checking out we was presented with a bill for 200DH still very cheap but pre warning that the hotel charged for this restuarant would of been welcome .

Drinks .
Beer ok its called stork with your meals you can have full bottles of red/white wine and bottles of soft drinks .

Pools.
there are 2 pools neither very warm in fact one was freezing, other luke warm, Plenty of sunbeds and the towels were good clean and fresh.

Hotel staff .
Well lets just say that at times you seem invisible ,the recpetion staff seem some what Put out if you ask them a question and at times were seen laughing with each other when you walk away from the front desk, in the main restaurant you can ask the waiter for a table and be left standing there you then ask again and the same happens, this seems to be the same at the pool bar they see you standing there but just ignore you why i'll never know .
The staff at the spa also seem to have the same issue they are just lacking customer care and seems that they would rather be elsewhere but helping you.

entertainment .
poor.

Grounds
very well kept and spotless

Taxis/market
if you go to the main market there is a shuttle bus from the hotel this will drop you at the main maket (free of charge) then the fun begins , you will be hassled from the moment your feet touch the pavement every thing is over priced the traders will increase prices at evey opportunity, my wife wanted a shoulder bag in the UK £8 MAX we was told 350DH and after haggling we got it for 180DH which I know if i kept on I could of got for much less but the haggling becomes boring after a while.
A taxi back to the hotel will start at 100DH tell the driver 50/75DH and this will work for you.

Check out .
Be aware you will be charged a daily tax rate for each night you stay there is also a charge for the safe in you room, this you are not told of when you check in .

You have to be out of you room by 12pm we asked if we could extend this at we was allowed to have our room until 1pm .

Would we return? I would say yes we would but staff and entertainment needs to be addressed

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 30, 2013 via mobile

Hotel ok for an all inclusive but reception staff very grumpy and unhelpful! Spa staff even worse!! Gym looks nice but €10 per visit hence why it's always empty!!!! Lots of french and lots of kids. Restaurant staff were the only nice ones wouldn't rush ack

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fleet hampshire uk
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 29, 2013

we went for a 4 night long weekend break from thursday to monday on the 7th march 2013.We didnt get there until quite late in the evening ,because a,the customs into marrakech take forever,and b,a family of four took an age to come through.We were all a bit hungry as we hadnt eaten so they let us eat before we checked in,which was good.We were then taken to our room by a porter on a golf buggy,but,it was already occupied so taken back and then given i suite.We were really quite impressed with this,and in the morning realised that it was,also ,in a good position to all the amenities.The swimming pools were lovely,although i didnt go in.the pool bar was,also very impressivewith cushioned seating all around the edge and a rhyll going into a waterfall into the pool.The other pool ,both if which were if a good size,had water slides going into it ,and there was daily entertainment there,belly dancing lessons,gangham style dancing ,line dancing aswell as keep fit and watersports,so plenty of daytime activities.the grounds were lovely and kept well,very spacious.with lots of outside furniture to relax in.the food in the buffet was ok,plenty of choice,although i didnt always recognise what it was.They offered red or white wine which was fine and from bottles,and always gave you bottles of water.We had a free meal in the a la carte which we took.The restaurant was lovely inside although there only seemed to be one waiter serving.The food we didnt really enjoy and certainly didnt think it worth the money it would of been,and there were three english couples besides us,and we all felt the same.Iwould say that 90% of the guests were French as Morroco is a French speaking country but most of the staff understood english.Iwould like to say that the animation team did a wonderful job of keeping the children occupied.We didnt use the bar in the evening as it was very loud and full of children running around.On the whole a very nice hotel would recomend a suite food ok too far to walk to the souks but the red tour bus did two morning stops outside and one evening drop off,well worth the money and no hastle.It was nice to see the sun at this time of year.Marrakesh is a very interesting place to visit,this is our second time,dont be put off with the bartering,thats there way of life.The Yves saint laurent garden jardin majorelle is beautiful,well worth a visit .

Room Tip: we had a suite which was lovely.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, England, United Kingdom
1 review
4 of 5 stars Reviewed March 28, 2013

a very luxorious and friendly place to relax, be active, eat, eat, eat and eat again.
the suites are large and well equipped.
everything is kept tidy and clean.
the staff are very friendly and helpful.
the food is varied, tasty and plentiful.
there are many activies, shows and things to do and see.
i enjoyed my time there, especially playing poker with mouss, he really took the time to look after me and my family. thank you to him and ibrahim who made the best omleetes ever!
also to "shar rukh" who treated us very well.
merci to everyone on staff, you made us feel welcome.
thank you .
sukhran!!!!! from Mani

Room Tip: balcony rooms are lovely and quiet.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 26, 2013

The hotel was a really nice place the rooms are beautiful,got cleaned everyday fresh bath towels ,the floors,bathrooms&beds,nice balcony,veiw's and the food was good but they should put more snacks on between the three meals a day,there was loads of nice food but there wasn't any ice creams or lollipops for the children and they should have them!
the animation team was outstanding and so nice! they was really friendly and good with the children always knew what they was doing they did activities in the day and on the nine they did discos for the children,dances,bingo singing ect,the kids club (mini club.) isn't very good at all,about one person that looked after the children could speak good English the rest couldn't but they'd do football,swimming,sports football drawing they take them to the snack bar to eat and things like that&also when your all inclusive at the end of your holiday checking out you have to pay tax to leave the hotel witch we didn't know about to start with,but over all we had a really good time and it lovely hot weather.

Room Tip: if your wanting to take children there&your going all inclusive take snacks with you for when yo...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 26, 2013

This is a really nice hotel with good food (and lots of it) as well as some nice entertainment in the evenings.

However three things to watch out for:

The towel situation is a joke. Your towels are taken from your room in the morning and not returned until approximately 5pm, making it somewhat difficult to have a shower during the day. So plan around this by either borrowing some extra towels, or using the shower faciulities near the pool or Spa (neither of which is ideal). We also had issues with a lack of towels around the pool area one day resulting in a 3 hour wait for pool towels and so a swim.

The second issue is the Spa. It is beautifully decorated but you really do take your chances with the treatments. One treatement was spectacular, prompting a return visit which was spectacular only in how awful it was. However, a prompt complaint about the second treatment did result in an offer of refund or repeat treatment.

The third issue is extra charges in the hotel. They charge a daily local tax and a daily rate for use of the room safe, neither of which were explained to us when checking in. For an all-inclusive package holiday this came as a bit of a surprise and, judging by the reactions of some of the other hotel guests when checking out they were as surprised as us.

I guess this really should come as no surprise in a city who'se sole aim is to take as much money out of tourists as they possible can. It really does get very tiresome after a while.

So, would we go back to the hotel ? Possibly, now that we are forewarned about some of the issues. However, would we go back to Marrakech ? Probably not. It is certainly different but not in an altogether pleasant way, and the continual bombardment of locals trying to fleece you gets very irritating very quickly.

Istanbul, for me, is a better choice.

Room Tip: Watch out for towel shortages (room & pool towels) Spa services can be hit or miss so don't...
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kenzi Club Agdal Medina

Address: Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Marrakech
#63 Spa Hotel in Marrakech
#67 Luxury Hotel in Marrakech
#80 Family Hotel in Marrakech
#147 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kenzi Club Agdal Medina 5*
Number of rooms: 314
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more   less 
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Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech

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