Having read many reviews in the 6 month run up to this hotel I was a little worried. I needn't have been; we had an absolutely wonderful holiday! 8 girls traveling from London for 1 week.
Airport to hotel transfer was 30Euro for a minibus for 6 of us (two girls arrived on a different flight the next day). This was arranged via the hotel directly. Relatively good price. The driver and his guide were very informative and friendly giving us helpful tips - not too sales pitch like at all. Transfer took less than 30 mins.
Morocco has a closed currency, you can change cash at the airport but wait until you are in the main lounge not the baggage hall as the rate is better. Also there are two desks next to each other, their rates differ so check this too. Avoid changing at the hotel, the rate they show is not the rate they give you.
Lovely cup of mint tea on arrival and you can return for another glass (or 10) during your stay. We arrived very early and were given access to our rooms almost immediately. Staff transferred our luggage for us via buggy as we were at the very back of the hotel (Rosaria Riad rooms 400-412).
Hotel grounds and room are immaculate and well kept. Everything is very clean and tidy.
There is a small shop near the children's area which has lots of basic amenities. Not massively over priced but not cheap either. Spacious and modern rooms with flat screen TV and mini bar. Water pressure was fantastic and always hot hot water! Can't fault the room at all!
Food had a great variety but did get a little samey after 3 meals a day for a week there. We ate out a few nights in the city center to break this up a little. Would have been nice to have some of the dishes refilled more frequently but again, we never went hungry and there was a different theme most nights. The Orangery Restaurant is a la carte and there is a small charge for this. We did book to eat here but after reviews from other guests we decided that we'd give it a miss. Alcohol is plentiful, in all honesty the cocktails are awful but the wine is great and they give you a bottle instead of by the glass. We took a few back to our room, same with the soft drinks/water which we kept in the fridge in our rooms.
Hotel itself is huge with 2 swimming pools, spa etc . One is absolutely freezing with 4 water slides, the other is a little warmer but could benefit from some heating. Weather was a little overcast some of the time so it was difficult to make the most of this. Does get very busy, so get your sunbeds early. People have a tendency to try and reserve multiple beds, so hold your ground! Nice beach towels available and pools are clean too. Wouldn't bother with the spa. The hamam is horrid and you have to pay to use the gym (!!!). Staff in the spa reception need some people skills training. Not a pleasant experience at all. Main reception girls on check in could have been more pleasant but not the worst we have dealt with.
Restaurant & Other hotel stuff were always helpful and polite. House keeping took ages to bring fresh towels after the room had been cleaned so I had to go hunting for these a few times. No big deal but would be nice not to have to ask. Life and soul of the hotel is definitely Mido and his entertainment team! They are fun and energetic and try and get everyone involved all day. They run activities from first thing in the morning until 11.30pm when the bar closes and even after this they can be found in the hotel's own club (yes, they have their own club! drinks here are not included on the A.I basis but still not expensive). Happy to socialise and answer any questions, they were a delight to have around. Crepes and snacks in the Gnawa bar between meals are ok - crepes are good! Gnawa bar is where the evening entertainment happens and can get a little smokey. Outside seating is nice.
Free shuttle into the city is useful but remember to book as spaces are limited. Free wifi is not great in all honesty. Bad reception and continually cuts out. Works very well in the bathroom in all rooms for some reason!
Overall, I would definitely return and recommend to a friend. It's close enough to the Medina/city centre for easy access but far enough that it isn't dirty etc. Complaints of builders etc are unfounded, we didn't hear a thing day or night and they were right by our block.
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more less
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- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech