This hotel is amazing. The pool, rooms and food are lovely. Our stay in Marrakesh was fantastic. However, we have had to rate this hotel low as a result of the inappropriate and rude behaviour of the bar staff that we experienced. On our final night at the hotel we found the bar staff incredibly rude, patronising to women and did not appreciate being laughed at whilst trying to converse in their native language. This hotel could be 10/10 if staff were more tolerant of other nationalities!!!

We stayed here for one week 9-16th Feb in two standard rooms, 3 adults, one child on all inclusive basis. Weather was 23-27C and sunny every day. We booked direct. This was our third trip to Marrakech & we've stayed in a Riad and boutique hotel previously. We understand that the hotel was almost full during the week. We don't usually take any prisoners when it comes to service and standards.

Reception and check-in welcome and check-out, was excellent and efficient, staff in the Hotel speak French, and many of the clients are French, so if you can speak a little that helps, (as it does anywhere in Morocco) but there were many who spoke excellent English. The hotel clients were predominantly French

Rooms were exactly as shown on the web-site, were clean, modern and v comfortable beds. Cleaned daily to a good standard. All facilities worked and the rooms looked fresh. We stayed near to the tennis court which was some way from the main facilities, but was v peaceful

The food was excellent and varied with a different theme each evening. The main dining room is catering for a large number of people, but there are quieter areas, and it is v pleasant and modern, and service and presentation standards was generally v good even at peak times. Sometimes there were slight delays in replacement of dishes, but food was clearly being prepared fresh so this is only to be expected. The salads and desserts were fabulous and if you're vegetarian there's great variety.

We didn't get to visit the Moroccan restaurant and didn't use the childcare facilities

The grounds were immaculate and v pleasant to walk around with various places to sit with a book in peace. Even though nearly at capacity, the hotel didn't feel crowded at all.

The pool areas were v pleasant and clean. We used the heated pool as the main pool was too cold at the time of year, although there were children using the water slides. There are wonderful enclosed loungers around the pool areas. People do tend to 'reserve' these with towels, but we never failed to find a free one.

We used the Spa throughout the week. It's a v relaxing and tranquil place to escape to, and staff were v attentive. Treatments were authentic and reasonably priced compared to UK and other local Spas. The gym works out at 200MAD per week and the pool 100MAD per one hour visit. I guess that it so that the pool doesn't become a cheap overspill from the outdoor pools if the weather isn't so great.

The pool bar does hot and cold drinks throughout the day. It stocks only local beers and spirits (as described on the package) The terrace is a pleasant place to end the day as the sun sets.

Throughout the day there's an 'entertainment programme'. We were a little apprehensive about this as it's not our usual style, but it was great and not too intrusive. The team are v enthusiastic, good fun and there is plenty to do if you want to join in.

Later afternoon, cakes and pancakes are served. This wasn't always pleasant as cakes were totally covered in wasps within minutes of being served, although the pancakes are great. Staff try their best by making make-shift wasp traps, but the hotel really needs to invest in a few electronic insect killers for the service areas (including pool bar) and this would be sorted.

There's an hourly free shuttle to the Medina - this needs to be booked the night before if you want the 09:00 or 10:00 shuttle, but its v efficient. Even if you miss it, taxis are outside and only 100MAD return. Some of the taxis are v dodgy, so a tip is to pick a safe and modern looking taxi from the rank on your first day (even if this isn't at the front of the queue, and if there isn't one, go have a coffee and return later) and then ask for the driver's card and stick with this for other trips during your stay. Drivers will put together a trip to main sites, city tours or up into the mountains (though best get a 4x4 taxi) for much less than the booked tours, especially if you use the same driver.

The main let down for us was in the evenings. There's only one main bar, and smoking is allowed inside (non smoking in all other areas of the hotel) By early evening the bar disappeared behind a fog of burning Gauloises and Gitanes and was quite an unpleasant place to be or even enter for a moment if you're a non-smoker. It meant we couldn't enjoy the entertainment or drinks in an evening within the hotel. It's a shame, as there's heaters (although not turned on) and seating outside, so it would be easy to enforce a non-smoking policy inside and keep everyone happy. That said, the bar could be v pleasant, is modern, clean, plenty of seating and the cocktails are great, the hotel just need to clear the smog.

We paid about 50% of the advertised and rack rate, so we felt we had good value. As other reviewers have said, maybe this isn't 5* compared to European standards, and it can't compare to some of the boutique hotels or riads in Marrakech which are fab for a romantic stay or short break. However it is a v good quality, large modern hotel in a good location with excellent facilities and a great base

I'm not normally a fan of all-inclusive holidays but needed a completely relaxing break at a budget price, so booked this via TravelZoo. It surpassed all expectations and I would even say it was the best value deal I've ever had. The resort itself is very clean and well-organised, and we found the staff very friendly and helpful but not obtrusive. It annoys me when other reviewers criticise somewhere for not being English speaking or have tea-making facilities in rooms. This is a resort in Morrocco, where 80-90% of the tourists are French, so why should they speak English or adapt to English customs? I have never seen an English resort make announcements in Arabic or French!
We had a quiet room at the back of the resort, which was modern, ample and comfortable. The food and wine was plentiful and delicious - there is something for everyone. The French-style entertainment in the bar was not to our liking, but it was good-hearted and we only went there for pre-dinner cocktails (these are a bit sickly but hey, they're free!).
The spa was amazing. The prices are quite high compared to some of the spas in town (I would recommend Easy Spa), but we paid for one of their special deals, and with the 20% off coupon we received from the hotel, it was good value. The massage was amazing and very professional, but ladies be warned that you go topless - best to tell them up front if you are shy about them touching you all over!!
There are two massive outdoor pools - one (with slides) was cold, the other pleasantly heated. There are some wonderful cabins to relax in around the pools. There is also a tiny indoor pool as part of the spa but it's about £7 to use it and the free hammam experience doesn't include entrance to the pool.
My tips would be, make sure you book all your shuttle journeys into town and back as soon as you arrive there, as well as your free evening meal in the Orangerie restaurant, as both get booked up very quickly. Also, bring warm clothes as although it was warm in the day (February), it was chillly at night and we didn't find the hotel room very warm. The best time to eat in the buffet area is when it first opens as it's not too full then and the food is hotter.

I have to say that I just retuned from Marrakech and I was not impressed with this hotel nor will I return here or recommend to friends. The hotel itself is beautiful, and the rooms very spacious but the staff at the Front desk were not helpful in the least.
I understand that being in a French/Arabic speaking nation it would have been difficult yet I found all the waiters and housekeepers in the hotel extremely helpful and understanding and the front desk completely useless. I am not sure why these people at the front desk are so useless.
The food at the hotel was very dull, after the first day we were sick of the food. Lunch and dinner being basically the same thing. Unlike the other guests at the hotel, we ventured into the city often and ate at restaurants outside the hotel so we did not have to deal with the pasta and pizza all day everyday.
There is only one restaurant in the hotel that offers a dining experience, it was lovely. The service was great, but being a set menu, you could only eat once there.
I was quite surprised that you had to pay for the use of the indoor pool, something which is not stated on the website. And furthermore, the lack of being able to communicate with the front desk was very frustrating, we had many issues throughout the week.
I was also very disgusted on my final day, I always like to tip the gardeners and security guards as they usually don't receive any tips yet I was informed they are not allowed to accept any tips and only certain members of staff are.
If you enjoy eating the same food everyday, doing the same thing by the pool everyday then I guess this is the hotel for you. Unfortunately, this was not my cup of tea.