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“excellent quality, value, location and service, smoky bar” 5 of 5 stars
Review of Kenzi Club Agdal Medina

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Ranked #170 of 462 Hotels in Marrakech
chester
1 review
2 helpful votes 2 helpful votes
“excellent quality, value, location and service, smoky bar”
5 of 5 stars Reviewed February 23, 2013

We stayed here for one week 9-16th Feb in two standard rooms, 3 adults, one child on all inclusive basis. Weather was 23-27C and sunny every day. We booked direct. This was our third trip to Marrakech & we've stayed in a Riad and boutique hotel previously. We understand that the hotel was almost full during the week. We don't usually take any prisoners when it comes to service and standards.

Reception and check-in welcome and check-out, was excellent and efficient, staff in the Hotel speak French, and many of the clients are French, so if you can speak a little that helps, (as it does anywhere in Morocco) but there were many who spoke excellent English. The hotel clients were predominantly French

Rooms were exactly as shown on the web-site, were clean, modern and v comfortable beds. Cleaned daily to a good standard. All facilities worked and the rooms looked fresh. We stayed near to the tennis court which was some way from the main facilities, but was v peaceful

The food was excellent and varied with a different theme each evening. The main dining room is catering for a large number of people, but there are quieter areas, and it is v pleasant and modern, and service and presentation standards was generally v good even at peak times. Sometimes there were slight delays in replacement of dishes, but food was clearly being prepared fresh so this is only to be expected. The salads and desserts were fabulous and if you're vegetarian there's great variety.

We didn't get to visit the Moroccan restaurant and didn't use the childcare facilities

The grounds were immaculate and v pleasant to walk around with various places to sit with a book in peace. Even though nearly at capacity, the hotel didn't feel crowded at all.

The pool areas were v pleasant and clean. We used the heated pool as the main pool was too cold at the time of year, although there were children using the water slides. There are wonderful enclosed loungers around the pool areas. People do tend to 'reserve' these with towels, but we never failed to find a free one.

We used the Spa throughout the week. It's a v relaxing and tranquil place to escape to, and staff were v attentive. Treatments were authentic and reasonably priced compared to UK and other local Spas. The gym works out at 200MAD per week and the pool 100MAD per one hour visit. I guess that it so that the pool doesn't become a cheap overspill from the outdoor pools if the weather isn't so great.

The pool bar does hot and cold drinks throughout the day. It stocks only local beers and spirits (as described on the package) The terrace is a pleasant place to end the day as the sun sets.

Throughout the day there's an 'entertainment programme'. We were a little apprehensive about this as it's not our usual style, but it was great and not too intrusive. The team are v enthusiastic, good fun and there is plenty to do if you want to join in.

Later afternoon, cakes and pancakes are served. This wasn't always pleasant as cakes were totally covered in wasps within minutes of being served, although the pancakes are great. Staff try their best by making make-shift wasp traps, but the hotel really needs to invest in a few electronic insect killers for the service areas (including pool bar) and this would be sorted.

There's an hourly free shuttle to the Medina - this needs to be booked the night before if you want the 09:00 or 10:00 shuttle, but its v efficient. Even if you miss it, taxis are outside and only 100MAD return. Some of the taxis are v dodgy, so a tip is to pick a safe and modern looking taxi from the rank on your first day (even if this isn't at the front of the queue, and if there isn't one, go have a coffee and return later) and then ask for the driver's card and stick with this for other trips during your stay. Drivers will put together a trip to main sites, city tours or up into the mountains (though best get a 4x4 taxi) for much less than the booked tours, especially if you use the same driver.

The main let down for us was in the evenings. There's only one main bar, and smoking is allowed inside (non smoking in all other areas of the hotel) By early evening the bar disappeared behind a fog of burning Gauloises and Gitanes and was quite an unpleasant place to be or even enter for a moment if you're a non-smoker. It meant we couldn't enjoy the entertainment or drinks in an evening within the hotel. It's a shame, as there's heaters (although not turned on) and seating outside, so it would be easy to enforce a non-smoking policy inside and keep everyone happy. That said, the bar could be v pleasant, is modern, clean, plenty of seating and the cocktails are great, the hotel just need to clear the smog.

We paid about 50% of the advertised and rack rate, so we felt we had good value. As other reviewers have said, maybe this isn't 5* compared to European standards, and it can't compare to some of the boutique hotels or riads in Marrakech which are fab for a romantic stay or short break. However it is a v good quality, large modern hotel in a good location with excellent facilities and a great base

Room Tip: we'd probably avoid rooms at the front of the hotel (there's some building work across the r...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubagdal, Service qualité at Kenzi Club Agdal Medina, responded to this review, February 25, 2013
Thank you for your review

We are pleased to know that you had a very nice stay in The Kenzi Club Agdal Medina.

We Hope to see you soon in your vacancy club.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,227 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
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English first
Broxbourne, United Kingdom
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 23, 2013

I'm not normally a fan of all-inclusive holidays but needed a completely relaxing break at a budget price, so booked this via TravelZoo. It surpassed all expectations and I would even say it was the best value deal I've ever had. The resort itself is very clean and well-organised, and we found the staff very friendly and helpful but not obtrusive. It annoys me when other reviewers criticise somewhere for not being English speaking or have tea-making facilities in rooms. This is a resort in Morrocco, where 80-90% of the tourists are French, so why should they speak English or adapt to English customs? I have never seen an English resort make announcements in Arabic or French!
We had a quiet room at the back of the resort, which was modern, ample and comfortable. The food and wine was plentiful and delicious - there is something for everyone. The French-style entertainment in the bar was not to our liking, but it was good-hearted and we only went there for pre-dinner cocktails (these are a bit sickly but hey, they're free!).
The spa was amazing. The prices are quite high compared to some of the spas in town (I would recommend Easy Spa), but we paid for one of their special deals, and with the 20% off coupon we received from the hotel, it was good value. The massage was amazing and very professional, but ladies be warned that you go topless - best to tell them up front if you are shy about them touching you all over!!
There are two massive outdoor pools - one (with slides) was cold, the other pleasantly heated. There are some wonderful cabins to relax in around the pools. There is also a tiny indoor pool as part of the spa but it's about £7 to use it and the free hammam experience doesn't include entrance to the pool.
My tips would be, make sure you book all your shuttle journeys into town and back as soon as you arrive there, as well as your free evening meal in the Orangerie restaurant, as both get booked up very quickly. Also, bring warm clothes as although it was warm in the day (February), it was chillly at night and we didn't find the hotel room very warm. The best time to eat in the buffet area is when it first opens as it's not too full then and the food is hotter.

Room Tip: Our room (710) was in the furthest block and very quiet. There was building work going on next door...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubagdal, Service qualité at Kenzi Club Agdal Medina, responded to this review, February 25, 2013
Thank you for your Review.

We are happy to know that your stay was an unforgettable memory

We hope to see you very soon with us

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 19, 2013

I have to say that I just retuned from Marrakech and I was not impressed with this hotel nor will I return here or recommend to friends. The hotel itself is beautiful, and the rooms very spacious but the staff at the Front desk were not helpful in the least.
I understand that being in a French/Arabic speaking nation it would have been difficult yet I found all the waiters and housekeepers in the hotel extremely helpful and understanding and the front desk completely useless. I am not sure why these people at the front desk are so useless.
The food at the hotel was very dull, after the first day we were sick of the food. Lunch and dinner being basically the same thing. Unlike the other guests at the hotel, we ventured into the city often and ate at restaurants outside the hotel so we did not have to deal with the pasta and pizza all day everyday.
There is only one restaurant in the hotel that offers a dining experience, it was lovely. The service was great, but being a set menu, you could only eat once there.
I was quite surprised that you had to pay for the use of the indoor pool, something which is not stated on the website. And furthermore, the lack of being able to communicate with the front desk was very frustrating, we had many issues throughout the week.
I was also very disgusted on my final day, I always like to tip the gardeners and security guards as they usually don't receive any tips yet I was informed they are not allowed to accept any tips and only certain members of staff are.
If you enjoy eating the same food everyday, doing the same thing by the pool everyday then I guess this is the hotel for you. Unfortunately, this was not my cup of tea.

Room Tip: Stay in a different hotel if you want to experience the real Marrakech! Oh also there is no a/c in t...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlow, United Kingdom
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 15, 2013

Just had 4 days here and all the previous reviews are pretty spot on. Very large complex which is well maintained.
Others have mentioned the climate and it's worth mentioning that during the day it was lovely and warm but first thing in the morning (until about 10ish) and after dark it was really cold: 1-2 degrees C so you needed winter clothes for breakfast & dinner.

Pros:

Rooms were big & spacious with good heating/ air-conditioning, comfy beds & flat screen TVs (Obviously very limted English TV though)

2 outdoor pools - one was heated and the other massive one was not so is really only for when it's really hot. There were plenty of loungers available but this may be different in the summer.

Staff were very friendly - on the way back to the airport the bell hop negotiated a good 100 dirham deal with a taxi for us.

Free bottled water in room.

House wine was good and included in all-inclusive.

Cons:

Food was OK - lots of salads etc but not much authentic Moroccan fare and what there was looked a bit dubious. Also a little limited unless you like pizza, pasta and chips.

We emaled in advance to get 2 adjoining rooms with views of the mountains (as suggested by other reviews). They said that was fine but when we checked in we got 2 rooms at least 20 rooms apart neither with a mountain view. This meant that for the first night my 17 year old daughter was on her own in a room that was in a very dark & dingey corner of the complex which was a little concerning having just arrived. We asked for her to be moved the next day and after some negotiation she ended up a floor lower and about 5 doors away which was better but still not ideal.

The safe in the room was expensive as was the use of the indoor swimming pool - 100 dirhams per visit (~£8).

Both my daughter and I succumbed to bad stomachs by the end of the week - we're not sure whether it was the pool water or the tap water (brushing teeth etc). This is not really the fault of the hotel though.

There was nowhere to get a quiet pre-dinner drink as the only bar was effectively a disco/ club so that at 7pm there was dimmed lighting, loud music & people dancing. The pool bar closes as soon as it gets dark so is not really an option.

Finally, if you don't have a little French you may struggle as most staff & guests are French speaking. We have basic schoolgirl/boy French so managed to get by OK - without that it could have been a problem.

Other than these niggles it was an great place for a short break and to get a bit of winter sun!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wigan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 13, 2013

Where to start!? This was a suprise holiday for my wife who turned 30 on the day we arrived. Lovely hotel, speedy check in and given a lift to our room on a golf cart. I had emailed the hotel and asked a lot of questions all of which were answered quickly by Abhoune Saadia who also upgraded our room to a Junior Suite for my wifes birthday at no extra cost.

Room was brilliant. Did smell a little funny at first but jusr run all the taps for a few minutes and it soon disspears. Probably only occurs when room hasnt been used for a while. Beds were comfortable, balcony lovely, fridge in room, safe (30 DH per day) and had a great view of the Atlas Mountains. The grounds are all well kept and nice to walk around.

Breakfast, lunch and tea where all pleasent experiences. Plenty of food available. My wife is a vegetarian and i was worried by other reviews on here but i need not have been. She found there was plenty to had and we enjoyed the Tagines (eggplant / sweet pototes / lentals all very good). Plenty of chips, pizzas, salads etc for the kids. Pastas were nice too. The pudding were ace, small portons but then you can try lots of them... and i did!!

2 outdoor pools, one heated, one not. We still found the heated pool a little cool but was still nice to have a dip for an hour then sit in the sun. Drinks in the bars are nice. Whiskey sours being my favourite. Entertainment is good though not my cup of tea and all in french.

Paid 250DH for taxi from airport to hotel. We where ripped off but just paid it as it was late when we arrived. We paid 100DH to return to the airport and between 70-100DH to the town centre.

Great hotel. Would go back again. No negatives at all. Mint tea is amazing!

Room Tip: Try and pick a room on the first floor. Ask for a free upgrade if available (or if booked for a spec...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubagdal, Service qualité at Kenzi Club Agdal Medina, responded to this review, February 23, 2013
Thank you for your review.

We are pleased to know that you had a pleasant stay in Kenzi Club Agdal Medina.

We Hope to see you with us very soon to enjoy the sun and good mint tea

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2013

Just arrived back , had booked an all inclusive trip with Travelzoo, not having done this before wasn't quite saw what to expect. Great stay enjoyed by myself and three friends. Excellent value, very good food with a lots of choice. Hotel very clean and pleasant and helpful staff.Would certainly return again.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cuenca
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 7, 2013

I just got back from a few wonderful days at Kenzi with a friend. I quick summary:
A spacious heated pool (and another massive pool but that was for summer as the water was freezing)
Lots of sunloungers and very comfortable beds
There is an indoor pool/spa you can pay £10 a day to use but as the weather was beautiful we didn't use it
Hotel staff and the animation team were extremely friendly from the moment we arrived to the moment we left.
The buffet was varied and good quality and wine is served by the bottle at dinner so there is plenty!
There is a schedule of activities with dancing, ping pong, water aerobics, cooking demonstration and in the evening there are dance shows in the bar and games if you want it but the animation team just leave you to relax if you're not interested

The only potential negatives for some people could be:
The resort is mainly French, the staff speak English but announcements are mostly in French and evening entertainment is aimed at a French audience
If you stayed more than a week you might get bored of the buffet as although there is a big choice it is mostly the same choice every day
There is music playing by the pool and frequent announcements about activities which might not suit older people who really want to relax.
We were there off season in February and maybe the restaurant and bar could get too congested in peak season
I'll definitely be going back to Club Kenzi as it was absolutely perfect for what I was looking for.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kenzi Club Agdal Medina

Address: Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#64 Spa Hotel in Marrakech
#67 Luxury Hotel in Marrakech
#81 Family Hotel in Marrakech
#144 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kenzi Club Agdal Medina 5*
Number of rooms: 314
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more   less 
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Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech

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