I am actually staying at this hotel as I write this review. 12th October. We arrived on the 10th in the morning and were sat in reception and given a welcome drink of cold lemonade which was lovely we had to fill out forms which we needed a little help with (wording a bit confusing), and then told to go and sit at the pool bar whilst we waited for our rooms to be ready which we did. As the flight took of from gatwick at 6.25 am and we were all up from around 2am, we were all hungry but unfortunately, the restaurant did not open for another hour and the bar food was covered in flys! So breakfast was beer and cocktails that were not anything we recognised. Eventually we returned to reception to get our room keys (rooms 900 &902). The rooms both smelt of sewerage and seemed a bit dark. We decided to go to lunch when we got back to our rooms we found 5 cockroaches so immediately returned to reception and asked to be moved (I took a cockroach with me). The reception manager changed our room strait away.
So far we have visited the old town we opted for a personal guide which was great we paid 300dinah and bought him lunch he stayed with us for about 5 hours it was very good. The food at the hotel is plentiful but average in choice and quality our favourite meal is breakfast. The coffee is not good and not a costa in site help! The staff are a mixture of friendly and rude unfortunately some appear to be more interested in their mobile phones than the guests which is very rude. I would remove all their phones during working hours. The spa was not a good experience I have visited many and this one really only caters for people who can speak French which means the manicure and pedicure was very boring and the atmosphere a bit strained not pleasant and not cheap my sister had a manicure and tried to explain that the beautician was cutting her and the girl tutted in response. When the manicure was finished 4 of her fingers were bleeding! Needles to say we cancelled everything else we had booked.
So far There has been I a disco every night I have not had any sleep and now have a headache because I can here it from my room when I went to reception to complain the girl laughed. We paid £395 each all inclusive through an on line site for one week. To be honest I am glad we did not pay more I would not stay here again and would not recommend it. Too many flys on the food and by the pool so you can't relax which is a shame because the pool area is lovely the entertainment people seem lovely and the chambermaids are friendly, the rest of the staff is hit and miss. The grounds are lovely the room we have now is ok but noisy at night. No shops near by and the one on site is very expensive. I await the rest of the week with baited breath to see if things improve.
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more less
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- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech