Having heard mixed reviews of Marrakech and this hotel, a friend and I were a little apprehensive. We were very pleasantly surprised with the hotel. Although our room wasn't ready till late afternoon, we were able to get our bikini's and head to the pool and enjoy the quieter area.
We found the all of the staff, with the exception of some of the Reception staff, so helpful, and they were very happy to practice their English on us, some of the fluent. Coloured Wrist bands issued by nationality was helpful to us and staff. The white bands for English speaking, brown for French etc. Wherever we went, we were greeted in English.
I didn't go hungry, but the food didn't particularly appeal to my taste, but there were many people enjoying their meals. Wine is served at meal time if required, and beer is available on a self service basis. The Oasis snack bar was excellent.
Our twin room was comfortable and clean.
As indicated earlier, the only criticism would be some of the Reception staff. Clearly this doesn't apply to all, but 3/4 of the staff who worked the day shift were positively rude. It wasn't a one off and was a talking point around the pool amongst the French and the Brits.
All in all, we had a great 4 day break, with wonderful weather and wonderful people. If certain reception staff could raise a smile or at least appear to care, this hotel would have been spot on.
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more less
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- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech