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“Nice Resort in Marrakech but problem with language, food and bathrooms.” 4 of 5 stars
Review of Kenzi Club Agdal Medina

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Kenzi Club Agdal Medina
5.0 of 5 Hotel   |   Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #189 of 480 Hotels in Marrakech
Princeton Junction, New Jersey
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Nice Resort in Marrakech but problem with language, food and bathrooms.”
4 of 5 stars Reviewed May 18, 2012

We recently stayed at this hotel in Dec '11/jan '12 for 4 nights. My husband booked this hotel after searching on booking.com which allows you free cancellations. It was very expensive to stay in expecially on new years night. We had arrived by ferry from Spain into tangers and then took the overnight train to marrakech. the train station was a bit isolated and we took a cab to the hotel. Its situated along a wide hotel lined road- avenue Mohammed, but away from the Old parts of marrakech. Not too far but nowhere within walking distance of the Medina. My intial impression about the hotel was very good. Its a huge resort style property with typical red adobe style architecture. Our guide explained that all the buildings here have to confirm to this color which is evocative of Marrakech.
Now for the hotel. Its a huge complex with its double tier of building blocks clustered around a central pool area. The entrance foyer is quite nice and well done up. It leads to the outside courtyard where you first encounter the main restaurant where you will eat all your meals. there is another bar/disco to the right. There is a huge pool with water slides though it was quite cold to swim in Dec. There is another deeper pool to the side which may be heated as it was covered and uncovered everyday. There are plenty of canopied cabanas and deck chairs around to soak in the sun. Amenities for the kids include a kids club where the hosts take charge in leading the children in games and other activities. There is a basketball court, tennis court, archery, and I think they could play soccer or volleyball, I forget. Daily activities included belly dance lessons, tennis lessons, archery lessons etc for adults and kids. There was always music playing and a bar serving drinks- coffee tea juices all day long. Our kids really enjoyed staying here, especially as one night they got dressed up in traditional Morroccan clothes and danced to music. There was also a hammam/spa which had its own indoor pool and turkish steam room and a gym and hair salon. All charges were extra. Though the experience was not as good as one in istanbul.
Now for the rooms. Since we were four, we had a suite which was quite nice. It was located all the way out towards the back of the property in the 900's, but which we dint complain about even though it was a bit of a walk to get to and initially difficult to find especially at night, as there is no good signage leading to the rooms. An outer room with a half bath and two beds and then an inner bedroom with a king bed and full bathroom with tub and shower. Since we were on the ground floor there were glass doors leading to a small patio and path outside. Luxuriously furnished rooms, clean and neat and modern. But we had a problem with the bathoom. The shower was built in, did not have a door and even though it had a curtain , it kept falling down and all the water streamed outside into the bathroom. Drainage was very poor. Same for the bidet and toilet area. The fixtures weren't of good quality.
Apart from that, the food in the restaurants during all meals was very good. Lot of choices and variety even though it was repetitive sometimes. Do try the traditional pancakes with honey and the sweet moroccan tea. yummy food most of the times thats why the New years fiasco was so surprsing. The staff was very friendly as well and took quite good care of us. The problem we had was on New years eve, where the hospitality group had planned a surprise party for all the guests. It started at 7 pm in the main restaurant where they had a sit down dinner. The program was very good with good music and dance performances even though it catered mainly to the french crowd. And the compere spoke only in french too which we couldn't understand. The food was a big problem and left a lot to be desired. It was mainly seafood based which we do not eat. Therefore for 2 hours we were sitting hungry until fianlly a fter making repeated requests to the manager we finally got served something we could eat. I found that very perplexing as to how they could serve a complete seafood meal, with caviar, fish, shrimp for all courses to all the guests, especially if some body may have a seafood allergy or dietary restrictions. They should have had choices for this night whether it was sit down or not. we had a paid a lot of money to stay in this hotel for New years eve night and certainly deserved a better dinner rather than staying hungry for more than 2 hours. The service was so bad that even when we asked for soda we weren't served until we repeatedly kept calling. One of us had to get up and walk over to get the managers attention. This was most appalling. And also that the staff should speak in english which being a universal language is understood by most tourists. Hardly anyone spoke english here and even if they did they had limited understanding. If this is a five star resort, then the amenities and conveniences certainly aren't. The assistant manager mr. Mustafa was nice though and took good care of us once we had his attention. the next day when we were leaving for casablanca he packed us a nice cold lunch. Thank you mr. Mustafa, but the manager should have been careful on New years eve.
Also There are free hotel shuttle buses to Jmaa el Fnaa sqare but they have limited tmings and when we got on we were told that we had to return within a set time whcih was just an hour and half, and only if we accepted that we could board. that w as quite crazy in my opinion. And of course wandering in the Jama el fnaa square, looking at the Kutubiya mosque and it s environs, wandering thru the huge souks of Marrakech cannot be seen in an hour and half. We had to take a taxi back which was a bit expensive.
We also booked one of those adventure treks from the hotel from a tour operator that didnt speak any ENGLISH. but thank fully it was a fun trip though expensive. one of those dune buggy rides. Was quite an experience and really enjoyed the sweet Moroccon tea experience.
Another trip we took was to Ourika, loved going for the drive alongside the mountainside, even though we didnt get to trek to the waterfall( it was dusk by the time we reached). We stopped at a berber house along the way. the taxi driver took us to one of those Berber gift shoops which sell everything quite expensive and try to rip off tourists so beware.
We did enjoy our stay here barring these few hiccups amd maybe the hotel could improve their services and upgrade their bathrooms. I do travel quite a bit and here's my thing- that if a place wants tourists to visit, then they should speak a universal language so that guests feel comfortable visiting and donot experience any problems.
All in all they could do with a bit of improvement. If anyone has a specific query, feel free to ask me.

Room Tip: try and get a room closer to the restaurants and main entrance. the ones at the back clusters are fa...
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  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
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English first
Ewell United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 18, 2012

The hotel was clean and very comfortable. The staff in the restaurant and those who cleaned the rooms and staffed reception were friendly and eager to help. The spa experience however was poor with surly silent staff who didn't seem interested or trained. To sit in an armchair for an hour having a pedicure with non functioning air conditioning and no offer of a drink was unacceptable. As I was travelling without my husband getting a drink at either of the two bars as an unaccompanied female was a challenge! Whilst this may be a cultural issue with all the European women that must visit here the management should address this.
The food was very good and plentiful. The pool clean with lots of comfy sun loungers and parasols and the gardens were beautiful.
Overall a very relaxing holiday for the price with a few small niggles that that could easily be put right. I would definitely recommend it.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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West London
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 14, 2012

I stayed at the Kenzi club Agdal Medina for the Easter break after getting a cheap deal on Travel Republic. If you are looking for a good, cheap sunshine break then go for the Kenzi.

However I've got a few tips:

1, Book a taxi from the airport from www.247transfer.com: they were much cheaper than the ones outside and from what I could see a lot more welcoming!!

2, If you drink beer/lager take a bottle opener with you - I cannot stress this enough! There are only bottles in the dining area and finding a waiter to open one for you is a nightmare. I had to wait twenty minutes on one evening and only managed to get a maximum of two beers a night despite being all inclusive.

3, Bring some spare towels. Quite bizarrely for a 'five star' hotel the Kenzi rations you to two towels a day. Also the Spa supplies no towels at all (which I thought was a minimum requirement for a spa??)

4, Avoid the hotel Hammam - it's basically a lukewarm cave and you'll get more of a sweat walking to dinner.

5, Don't book a 'city view' room, the Kenzi is very isolated and the city view is basically a building site

6, Be prepared for no-one speaking English at all (I know it's Morocco) and quite a 'relaxed attitude' to service at the front desk/bar restaurant. I didn't get annoyed but I could see why others might!

7, Borrow some of the cushions from around the bar for your sun lounger (they make all the difference)

Other than some slight complaints I would still recommend this hotel. The rooms are large and nicely decorated with big comfy beds. The buffet food was lovely with great pancakes and doughnuts at teatime. And who doesn't enjoy an endless supply of cocktail or beers while soaking up the Morrocan sun.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Devizes
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed May 13, 2012

My wife and I stayed here for ten nights and really enjoyed the place. We had a nice quiet room on the ground floor with a patio fronting on to lovely gardens. Most of the clientele were French and most had families so during some French holidays the place was a bit busy, though quietened down afterwards. However, with three pools and large grounds it was not too noisy or crowded. Perhaps because of the French influence the buffet food in the restaurant was very good and varied ( they even served pork one evening - in a Moslem country!) Even more to the point the wine, beer and cocktails were free, any time of day; the Moroccan wine and beer were very acceptable. I've never been to a Butlins so can't comment on that, but nobody wore singlets in the restaurant, mostly smartly cas. The waiters and cleaners were extremely helpful and polite, though the front desk staff could have been more forthcoming. There was a free and frequent minibus service into the centre of town. As an ex-French Protectorate French was much more widely spoken than English, though in the Souks the traders could speak all manner of languages. Have thoroughly recommended it to our two (adult) children and friends.

Room Tip: If you want a quiet room, get one away from the pools.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kent
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed May 8, 2012

We are frequent visitors to Marrakech, although this is our first stay in the Kenzi. The hotel is spotless and very well maintained. we were in Riad Clementine which was towards the back of the complex. It was a very quiet room with a huge very comfortable bed. There are three pools (baby,large free form and one that tended to be more adults only) the loungers around the pool were plentiful and pool towels refreshed everyday.
We both are gym users and and forunately due to reading previous reviews were aware that the gym was payable locally- this is the first time we have never stayed in an AI and had to pay extra for the gym(this was also the case with the in room safes), really find this disgusting.
Only real other downsides were the restaurant-although the food was plentiful we have eaten much better at lower star morroccan hotels. The other grip was that the hotel mainly caters for French guests and they seem to smoke all the time!! The only bar is also the mini disco/nightclub, It was so loud and so smokey that it really wasn't the sort of place you wanted to sit and have a quiet pre or post dinner drink or two. This may be better in the summer as I imagine the evenings are warm enought o sit outside.
Marrakech as always never fails to steal my heart, please don't visit without fully exploring the medina. The hotel does run a shuttle bus but its last journey back is at 6.30pm, taxis are plentiful and fairly reasonable and the main square is grest fun at night and the food is amazing.
All in all my husband and I had a great break at the Kenzi the weather was fantastic although the evenings were slightly cooler, and the hotel didn't let us down. I would return.
If i've missed anything please ask

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Portsmouth, United Kingdom
Level Contributor
68 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed May 6, 2012

Unhelpful Staff, Scruffy Room, Bad Quality Food, and rip-off Taxi drivers outside Hotel.

Room Tip: Rooms near pool and lounge are best
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  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed May 6, 2012

This hotel is 90% french families and is like a french butlins holiday camp,so if you are a mature couple without children then don't go.!
We both got Deli Beli within days of eating at this hotel and only ate at the all inclusive restaurant!
The rooms were consantly cleaned within minutes so not very clean at all!
The nightly entertainment was in fact the same group who did all the childrens activities for the daytime and left a lot to be desired!
Quite a lot of the time we were not able to communicate as the hotel is staffed with people you do not speak english.
So no we do not recommend this hotel and in fact we have both not be able to eat properly since returning to england last week3rd,May2012.

  • Stayed May 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
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Additional Information about Kenzi Club Agdal Medina

Address: Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Business Hotel in Marrakech
#96 Luxury Hotel in Marrakech
#97 Family Hotel in Marrakech
#141 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kenzi Club Agdal Medina 5*
Number of rooms: 314
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more   less 
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Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech

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