We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Execellent Value for Money but a few niggles” 4 of 5 stars
Review of Kenzi Club Agdal Medina

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Kenzi Club Agdal Medina to your Saves list
Kenzi Club Agdal Medina
5.0 of 5 Hotel   |   Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #168 of 460 Hotels in Marrakech
London
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
52 helpful votes 52 helpful votes
“Execellent Value for Money but a few niggles”
4 of 5 stars Reviewed April 3, 2012

On the whole a pretty good hotel (although they would describe it as a “club” – not sure what the difference is), but a few irritating niggles which I will describe later. I also provide a bit of advice about Marrakech itself later on in my review.

Starting with the positives, the hotel has only been open for 18 months or so and is very clean indeed. I’m not sure I would call it 5 star, but it’s on a par with other five star hotels abroad.

The rooms are very comfortable and well appointed, but by far the strong point of the hotel is its staff – they are excellent. Also, the gym is the best I have ever come across in a holiday hotel like this, as normally the gyms abroad consist of a load of broken machines and not a lot else.

There are two really nice pools, one of which is heated and the water slides are great fun for adults and kids alike. The “executive” sun loungers (like double four-poster beds with a canopy and cushions) are worth having but you’ll need to disobey the “sun loungers cannot be reserved” directive and get your towels down before the French! (btw, I have nothing against the French per se.)

There’s plenty to do without venturing out of the hotel (apart from eating and drinking) including tennis, table tennis, archery, keep fit, aqua aerobics, dancing lessons, football, volley ball and petanque.

On to the “niggles” then:

The food on the whole is excellent, particularly the traditional Moroccan cuisine (tagines, cous cous etc.) There is also a fantastic selection of salads and desserts as well as good old chips. However, we did find some fish and chicken that wasn’t cooked properly on one day but I think this was an isolated incident.

There is a proper Moroccan restaurant which you have to pay a small supplement for, but to be honest we couldn’t see the point in it given that the main restaurant’s selection of traditional cuisine was always good. I think for a change of scenery they could do with a second AI restaurant, and I’d hate to be in the main restaurant at the height of the holiday season!

The bar near the pool is an asset and the staff there are excellent, however it shuts at 6pm – personally I think it should stay open longer as the only other bar is inside.

The air conditioning across the hotel was near useless, apart from in the main reception (I have a feeling they disable it off-peak to save money). Not such an issue for us as the weather was rubbish (some of the staff mentioned that the weather around the end of March/beginning of April is pretty variable). In fact on one day we got a free exfoliation courtesy of the wind and the Sahara desert!

The gym, whilst excellent, doesn’t open until 9am which means that you can’t have a work out before breakfast.

The animation team, whilst talented and lovely people, were more passive than any hotel I’ve ever been too. In fairness I think they engaged more with the French (which is a natural second language for them) rather than the Brits. Most of the entertainment was in French although us Brits overtook the French in terms of numbers in the week we went, and they seemed to try harder with the English translation as a result.

If you are honest at checkout and say “yes” to the question “have you used the safety deposit box in your room?” you will be charged about £20 – something they omit to tell you on check-in. There are also local taxes to pay, which work out at £1.50 per person per day (no big deal).
In terms of Marrakech itself, you would be ill advised to take children or anyone with a nervous disposition to the Medina. The Medina is a real “eye opener” in terms of the crowds, noises, smells and some of the “unusual” things that you might see.

If you fancy the Medina and Souks then get your own guide (from your rep or hotel, not one of the sharks in the City) and go early one weekday morning. Our guide took us right into the depths of the markets, where you can see some of the goods being manufactured by hand.

This was very interesting and we were not hassled at all (because we had a guide and the markets were quiet). Watch out for the mopeds though, as they drive through the market no matter how narrow the paths are.

Don’t engage with or photograph any of the “sideshows” like snake charmers or monkey handlers, or you will be deemed to have signed a contract with them and they will insist that you pay.

Also (ladies) steer clear of the Henna tattooist women; they are really annoying albeit they will leave you with a (pretty) “rusty” mark on your hand that lasts about 4 days.

The hotel runs a great shuttle service that’s free but you need to book it through reception. Alternatively you can get a taxi but make sure you agree the fare upfront and don’t sit in the front (the seatbelts don’t work because they tend to put two Moroccan ladies on the front seat and four passengers on the back seat – in a 30 year old E class Mercedes!). Having said that, the taxi drivers are really good, despite the driving conditions being somewhat like playing an arcade game.

One day we wanted to go the Yves St Laurent gardens (recommended) and then into the Souks for half an hour to do some last minute shopping, so we negotiated a 200 dirham fare (approx. £20) for 4 of us and the guy was at our beckoned disposal for 2.5 hours.

The Medina is extremely unpleasant in the evenings and is best avoided.

My final advice is “barter like crazy” and be prepared to walk away. Start by offering at least a third of the price the guy quotes and don’t pay more than 50% - they see you coming and will rip you off. We found things in the fixed price shops at the airport that were cheaper than in the markets!

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,259 reviews from our community

Traveler rating
    1,075
    796
    247
    90
    51
See reviews for
910
672
39
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Colchester
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 1, 2012

Visited in March 2012 and found the Hotel excellent value for the price we paid. Apart from a poor start when they sent us to a room what only had one bed made up and not another bed for the 3rd person and then sent a fold up bed what would have been too small for a child and certainly where they wanted to put it would not have been able to get in or out of bed. I protested to reception and asked for a Manager (I was told he was not around and they could not do anything about it) however when I refused to accept it and sat in the reception they got the Manager who arrived but was dressed in a track suit, he was certainly not happy but eventually sorted it however when we got to the bigger room there was not another made bed and along came the fold up. We pointed to the sofa what we explained looked as though they could be put together to make a reasonable sized bed however we still had to assist in moving the furniture and awaiting for linen it was now gone midnight.
The rest of the holiday run smoothly thank god and we enjoyed the variety of foods the fish was very good some of the tangine a bit too greasy but lovely salads and breads besides an array of deserts and ice cream (thanks to the Chef for supplying our favourite) and a variety of drinks. They had wonderful lounging tents around the pool besides sun loungers and although the pools were very cold with the very hot weather was worth getting in for a dip. The entertainment Team tried very hard and were very pleasant (a "Louis Spence" chap was very athletical). We managed to get booked on to the free mini shuttle bus however it was only 50 dm for a taxi back. The square in Marrakech was very atmospheric and the souks although we had to ask the way out.
We will certainly go back to Marrakech and probably the hotel it will be a first as we do not normally as there is too much of the world to see. We would certainly like to visit more of the surrounding sites and of course enjoy the Morrocan hospitality again.

Room Tip: Ask to see the room before you accept it and if it is not suitable ask to see the Manager as Recepti...
See more room tips
  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 1, 2012

Have just returned from a weeks stay here and for what we paid with Broadway Travel I think it was a great deal. Rooms are spacious and well decorated,nice bathroom, bed was huge, couple of downsides we were on the first floor (room 332) so balcony/terrace not huge, larger on the ground floor and our view was somewhat spoilt by some building works which were also noisy (so take ear plugs). Also air con isn't too good. Grounds are lovely and well kept, loads of room to sunbathe, plenty of loungers and loads empty when we were there, especially liked the huge daybeds with cushions and the towels included. Plenty of space to walk around and loads of activities every day if you wish to take part. Restaurant for an inclusive buffet was pretty good, anyone who says otherwise in my opinion must be quite fussy as there is loads of choice. Wine not too bad either, certainly drinkable. Weather unseasonally hot for March even in the evenings as previously I have been and it's been much cooler.Most of the staff were friendly and helpful even if you did not speak french and I would stay here again.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 1, 2012

Our group of ten arrived at the hotel in the evening where we were promptly served and offered mint tea whilst we checked in. We were all impressed by the hotel foyer and the service and the fact that we had managed to get such a good deal with the hotel and flights. We were then directed to the restaurant for our evening meal which was brilliant as there was plenty of choice at the buffet even though we came late.
After dinner we were lead to our rooms on a nice little golf buggy, our rooms were on the ground floor and all next to each other which was good for safety. The rooms were clean and basically but tastefully decorated. The beds were firm and it was cool enough at night so we did not need the air con. We were all inclusive and thought the buffet restaurant was pretty good with a good mixture of Italian, French and Moroccan dishes. I note that people have said that it was pretty repetitive but it is a buffet and there are only so many ways you can dress a lettuce and cook a chip! The reason people thought it was sometimes repetitive was because there was so much choice in the first place that cooking anything again would appear monotonous. In between there were cakes, pancakes and hot and cold drinks from the snack and cocktail bars. I don’t drink alcohol so I can’t comment on any of that side.
Entertainment-wise there was a bar/disco and a little theatre for the animation team, we went to the theatre once, it was all in French and they did some covers of popular songs and it all passed the time. We preferred excursions and going into the medina for entertainment and just relaxing at the hotel in the evening. We were happy with the shuttle service and used it a few times when going into the souks – try and book them in good time to avoid disappointment. If you want one in the morning then you should book it the day before. The driver would then let you know what time he was coming back to the same spot.
We did however encounter a problem with the pool, we were all Muslim women and the few who used the pool were asked to leave for wearing water-proof leggings and tops. However, this said, the hotel manager who came to tell us off was very nice and apologetic and said we were free to write to Kenzi Group management about this policy (we emailed the group a week agao and have still not received a response so maybe a letter at the time would have been better) and conceded that we could have exclusive use of the indoor pool at any time we wished during our stay. If we had any problems we usually spoke to Mohammed (there are a few Mohammeds there but this one has a Tom Hanks forehead if that helps!), he was the only one who I felt genuinely wanted to help you and he would go out of his way to do so. There were a lot of nice and friendly staff, the morning buffet servers for breakfast omelettes and pancakes in the restaurant, Mohammed and the hotel manager especially come to mind.
Overall I would definitely recommend this hotel, a nice oasis away from noise of the souks – I enjoyed spending time in the hotel and found it relaxing unlike other hotels I had stayed at.
General tips on Marrakech –
The hotel is a nice 10 minute drive away from the hustle and bustle of the souks and the medina and about 15 minutes from the airport.
Bargain hard with taxi drivers – it should cost no more than 50 dirhams to the medina and no more than 100-150 dirhams to the airport depending on the time. Bargain harder at the souks - The souks can be a bit much and coming from a culture where bartering is the norm, that says everything. The sellers were aggressive and overly friendly and there is no such thing as browsing, if you go into or look at anything in a shop, they will rarely let you go without pushing you into buying something. If they give you a price, halve it or just under if you are feeling cheeky and go up slowly if you have to – best tip is to offer your best price and walk off as they will usually call you back. If you get lost just ask for directions to the medina and then look for the minaret of Katoubi Mosque, the shuttle pick up point is near the mosque just past KFC and in front of the currency exchange.
On our 3rd and 4th day, we took excursions to Palmorie for quad biking and Orica Valley. This was not done through the hotel because we were able to negotiate everything a lot cheaper out of the hotel. Unrelated to the hotel – if you are thinking about going quad biking please bear in mind that it was positively unsafe and dangerous is not anything like quad biking in the Sahara desert which is actually fun. Orica Valley was relaxing with camel rides, hiking up a mountain to a waterfall and a stop at a herb garden with good quality organic products for sale.

Room Tip: Our room was a ground floor room in Riad Roseraie near the tennis courts and it was fine but in hind...
See more room tips
  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 31, 2012

Upon arival we were able to check in immediately. The ambiance in the hotel lobby was calming after a stressful journey, a wide open space and a beautiful aroma surrounds you. We were taken to our room in a golf cart, which was on the ground floor within a riad.

The room was spacious and pleasantly decorated however we were faced with two single beds pushed together instead of the King sized bed we had paid for. This was the first disappointment. We then found that the patio doors that led out to the patio (facing a mud wall)was broken. We phoned reception to request a room change and was told that we could not move until the next day. This was honoured the next afternoon.

Generally the food was ok. Breakfasts were great with a wide selection of foods to choose from. We found the lunches to be better than the dinner selection...although the choices didn't vary much between the two. The hotel has a different theme for evening meals each night, however you'll find that the options are generally the same with one small change to the freshly prepared food counter. In terms of the actual restaurant, we prefered to eat outside by the little olive trees in the sunshine for breakfast and lunch and inside for dinner. There is no set table for your stay so you can choose to sit wherever you wish. The service inside was mixed. One evening you would have a glass of wine at your table before you'd even sat down, and other times you'd ask for a drink that would never appear. At 4pm the hotel offers a snack bar which serves cakes, crepes, paninis and coffee. This was always a welcomed treat.

The pool area I thought was great. There are numerous double sun loungers under a canvas covering and plenty of sunbeds. The larger pool is unheated and quite frankly too cold to dip your toes in for more than a minute at a time. The smaller pool is heated, and although still cold it is bareable and refreshing in the heat.

The pool bar is surrounded by tables and a cute little perimeter of padded seats which overlook the pool. We enjoyed a cold beer up on this terrace as the sun was setting.

I have stayed at many all inclusive resorts and I have to say that the Kenzi club is distinctly average. My partner and I were discussing what would have made it better and although we couldn't quite put our finger on it, we felt that it was missing the personal touch and customer service that makes you feel welcome. This was accentuated when we went to check out and were told that we owed them 200 DH for using the safe in the wardrobe. We were not told about this when we checked in and there are no signs in the room to state a charge. We were outraged by this but had no choice but to pay. We left with a sour taste in our mouths and would not recommend this hotel based on the service, or lack of that we faced. I was quite relieved to be leaving.

Room Tip: Ask for a KING bed not two singles, check the rear doors and do not use the safe unless you expect t...
See more room tips
  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristiansand
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 31, 2012

We had a all over lovely stay at this hotel. With All inclusive it was verry nice. Could have had some more opions on the lunch tabel but nothing to complain about. We where a litle consuren about all the wasps, that was not pleasent.

But woul travel here again. It is a very nice hotel if you travel with children. there are 2 big pools with slides on one of them. And alot of sun beds near the pool.
Recomend this hotel.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 29, 2012

Staff were extremely helpful and friendly, reps were full of energy (but not pushy!) Plenty to eat and a lot of variety, the Moroccan restaurant - although similar to what is available at the restaurant - is one not to miss. Cooked to perfection and mood is amazing and for 100 dirham's per person it's totally worth it. Good wine, tasty spirits and bottled/pumped beer available all day everyday, desserts were heavenly! The pool with the slides in is very cold but the other one is much better! A couple of bad points: 1 is beware of the safe rental. My sister paid for her safe outright and then they asked for money again when she left. The safe itself is in the room and perfectly secure, it's just they charge you twice for it (this happened to another group in the hotel too) the maids are extremely loud too so if you like a lie in, take ear plugs! Camel rides which are available to book at the opposite side of the reception are brilliant value for money and a very good experience. Marrakech market is one to see but only if you don't mind hussle and bustle. Blonde and young watch out, you may feel uncomfortable on the market. Lots of people trying to get your attention. Cab from/to the market should be no more than 50 dirham. State your fair before you set off - if it's two men getting in the taxi, the driver will drive a hard bargain but it's easier to haggle if you're a woman! Last thing I will say is - it might be useful to learn a bit of French before you go as that is their 2nd language!! Although the staff did speak English, some of them did struggle so I felt a bit rude not knowing any French, which someone told me before I went! Overall, brilliant hotel, clean, quiet (apart from the maids!) good entertainment, good leisure activities (table tennis, archery etc) and just a relaxing atmosphere. Would definitely go again!

Room Tip: State you wish to have a double bed or you will get two singles pushed together!
See more room tips
  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Kenzi Club Agdal Medina? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kenzi Club Agdal Medina

Address: Avenue Mohamed VI | Zone Touristique Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#64 Spa Hotel in Marrakech
#66 Luxury Hotel in Marrakech
#76 Family Hotel in Marrakech
#142 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kenzi Club Agdal Medina 5*
Number of rooms: 314
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Agoda, Orbitz, Priceline, Hotels.com, Odigeo and Tingo so you can book your Kenzi Club Agdal Medina reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech

Owners: What's your side of the story?

If you own or manage Kenzi Club Agdal Medina, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.