We are both Vegeterian and the chefs and kitchen staff were very pleasant and helpful to make special food for us. 4.5 Star service. Amazing
The bar staff were amazing and friendly Amazing. 5 star
The pool side lounges and animation team. Amazing 5 star.
Our room shower temperarue kept changing from meduim to extra hot, This was not nice. We complianed 4 days in row. Then on our finaly day the General Manager said he will move us, but as it was the last night there was no point. He also mentioned the Maintenance person said it was too much of a big job to fix!! The cheack! Anyway he then said that he would allow us to have our messages on the house due to inconviences and due to the below. 3 Star
Spa: we both had a message and it was one of the worst we had exeprienced. During our message one of the ladies was giggling and talking, which was very annoying. At one point we asked her to turn the music of as it wasnt tranquil and she rolled her eye at me!! VERY unprofessional! Therefore for this reason alone we shouldnt have had to pay for this. 1 Star
We also used the swimming pool and was asked to sign a piece of paper. At the checkout we realised there was a charge to use the swimming pool which we werant told about! Language should not be an excuse! 1 Star
Check out staff and General Manager who's name was Saad:
SAAD told us due to inconvience of having a poor shower and exsperience of Spa we would not have to pay and would be able to get a late check out. we felt he was amazing and this was a great service. WE SPOKE TO SOON>>>>>However when we checked out, he only gave 50% of the spa and said that the late check was complimentatry instead. This left a sour taste when we left! As he said we would not have to pay for anyhing!!!!
I would have contested more but didnt want to get more annoyed as i was in a nice mellow mood! However that is the difference between a true 5 star and 3 star who dont know what customer service is. 2 STAR
At one point Saad made me feel i was trying to get out of paying, which was not the point. I expect a service a normal running shower and professional spa staff. I my self am in the service industry and would have expected no payment.
If Saad understands true customer service then i would have rated this a 5 star! I would still recommend people to come to this Hotel as you only have to use the check out service once.
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees.Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony . ... more less
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- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech