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“Lovely hotel” 4 of 5 stars
Review of Les Trois Palmiers

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Les Trois Palmiers
3.0 of 5 Hotel   |   18 Rue Loubnane | Guéliz, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #258 of 465 Hotels in Marrakech
Marrakech, Morocco
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Lovely hotel”
4 of 5 stars Reviewed January 11, 2013

This is a lovely hotel. The staff are charming and, by and large, very helpful. rooms are very clean and well looked after. Shower is wonderful. However we found that a couple of the reception staff did not speak very good English, and therefore could not be helpful. Rooms are very clean and kept that way. We did B&B and breakfast was OK, some elements, which should have been warm were cold every day. I generally came away feeling satisfied.

I fell one night and had a graze on my knee - the duty lad came up to my Room and swabbed me with (a very red) antiseptic -without gloves! But he was very kind.

Just one gripe: we booked a trip to the Atlas Mountains and we charged 300 Dirhams: the other two couples were charged 150 an 200 Dirhams respectively. Rip off!

Room Tip: Ask for one at the back - the traffic noise overlooking the street can be quite loud.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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176 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rabat, Morocco
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 10, 2013

Ok, I would give it a Good. It's above average, but not REALLY good. This is really all you need in Marrakech. It's centrally located (you can walk everywhere from here), the rooms are spacious, the hotel is clean, the breakfast is quite adequate (depending on your timing!) and there's a swimming pool. The drawbacks were the street noise and no internet in rooms.

Room Tip: Try to get a pool-side room, the street noise is pretty bad in the mornings.
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandbach, England
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 8, 2013

We have just returned from a week spent at Les Trois Palmiers. I made the same mistake as a few others and thought I had booked the Riad Trois P, it was only the nigh before going I realised the mistake. However, I am not disappointed with the outcome. When we arrived we were given the option of staying in the main hotel or staying in their new riad only opened that day. We were shown both rooms and the riad just a few doors down won hands down. There is also a pool in the riad, it didn't look used but that may be more to do with the time of year, as well as a lovely lounge area. Especially as I had thought I had booked a riad. There are six rooms and we were shown 3, we choose one on the top floor with an open balcony and view over the entrance. We found it very quiet with little noise, my husband is noise sensitive. The only draw back to staying in the riad was that if you needed to return there during the day a member of staff had to come and let you in the street door. This was not a problem in the evening as there was a security man there to let you in.
The staff were friendly and helpful. No hair dryer or kettle in the rooms. Hair dryer available on request. Breakfast was average, with several choices.
It is a 25 -30 min walk to the main square, down a long busy road. But if you leave the hotel and go straight forward joining Ave Mohammed V and the bus stop is on the other side of the road, it costs 4dhms to the main square. Places round and about the hotel to eat in an evening if you don't want to go back down town.
I would stay at this hotel again, as it was a calm tranquil place in an otherwise busy bustling town.

Room Tip: I would choose the riad again on the top floor.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leigh-on Sea, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 20, 2012

Les Trois Palmiers is a great hotel, located just off the main strip and has some friendly and helpful staff. The staff were quick to advise me and my partner the best places to go, how to get there and what to look out for.

We stayed for 5 nights which we felt was a little too long in Marrakech as there wasn't much too do on a tight budget, however, the stay in Les Trois Palmiers was comfortable, accomodating and with a continental breakfast including a few local treats.

The swimming pool was a bit small but that's the sacrifice you make when you get a hotel close to the town centre. It was clean though and quiet with a scattering of sun loungers around it, pretty ideal for relaxing and cooling down when the sun was at its hottest.

The only complaint I would have was the doors to the rooms. If the doors weren't closed properly, an alarm would sound (something close to a bad case of tinnitus). One of the nights we stayed there, we were joined by a big group of students that found shutting their room doors a little too taxing. However, in true British fashion, we didn't complain at all and it did eventually stop.

All-in-all, I'd definitely go back to the hotel and have recommended it to friends and family.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 5, 2012 via mobile

We arrived at the airport at 10:30am on time and looked for the sign with my name on it being held up by the taxi driver as promised by the hotel. Sadly there was no one to be seen so I called the hotel and they just said to get a taxi, no apology! Not the best welcome to Marrakech...
They were unable to offer us an early check-in so we waited a couple of hours to check-in (which was understandable). Then a school bus full of children joined us at the hotel, about 40 in total, whilst checking in, our relaxing week in Marrakesh seemed a long way away.

The rooms were big, spacious, with a telly and the shower worked well. The aircon was good and when it stopped someone came up very quickly to sort the problem.

Breakfast was good with a nice selection BUT we had to go down when the flock of children had left or before they got there as otherwise it was carnage..to be fair they restocked quickly though.
We never made it into the pool as it only got the sun for a couple of hours per day but it was nice and relaxing when the group of kids weren't there.
The location, in new town was good, and was a 25 minute walk to Jma Al Fnah (the main square) just follow the main road.
Our last day fell on Eid which we're sad we missed as we had an earlyish flight which meant that taxis were going to be hard to get, so we booked one through the hotel. Sadly after booking it earlier that day we were told at 10pm the night before we we due to leave the hotel staff informed us that they couldn't book one as there were none available. They offered us no resolution, so we called our contact from a tour we went on who helped us out kindly and booked us someone to take us to the airport with no hesitation.
Overall other than transport to and from the hotel it was an alright place to stay and was good value and you get what you pay for! If we did it again we'd probably pay the extra and go to a Riyadh.
Things to do:
- day trip to Atlas was great we went with Anyas Travel.
- Les Bains de Marrakesh was ace
- Al Fassia an amazing restaurant just round the corner.
Make sure you book all the above though as they're all popular.
We had a fab week, it's an amazing city, just get a taxi to and from the airport.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saif B, Owner at Les Trois Palmiers, responded to this review, November 13, 2012
I very much appreciate the time you took to give your feedback following your stay with us.

I am of course concerned to read about your transportation experience. Please accept my sincere apologies, and we hope to have the opportunity to restore your confidence in Hotel Les Trois Palmiers and welcome you back once again.

Kind regards,

Saif Bataineh
General Manager
+212 524 457 801
Saif.bataineh@lestroispalmiers.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 25, 2012

After staying in a couple of average budget hotels in Meknes and Fes, Les Trois Palmiers was a welcome upgrade which we particularly appreciated after the 8 hour train journey.

Whilst it is located a little away from the sights, this is a blessing as it enables a comfortable and quiet nights sleep and the Medina is a cheap 10 min taxi ride away. The reception staff were polite and professional and made us feel very welcome.

The buffet breakfast was of a good standard, and the restaurant served well priced (if a little bland) meals.

Would happily stay here again.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maraman, Owner at Les Trois Palmiers, responded to this review, November 7, 2012
Many thanks for taking the time to leave such a kind review of your stay at Hotel Les Trois Palmiers Marrakech. I am pleased to read that you were able to feel comfortable after your train journey and that you have enjoyed our breakfast. I will share your feedback with the team and I look forward to welcoming you back here again soon.

Kind regards,

Saif Bataineh
General Manager
+212 524 457 801
Saif.bataineh@lestroispalmiers.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 23, 2012

We spent 4 nights at Les Trois Palmiers. The staff were helpful and friendly, even if getting a cup of tea seemed to be a bit too much for them (it took at least 3 requests each time we asked). The foyer, dining room and pool area are very nice. Rooms are basic - the standard that of a slightly unfinished Travelodge. Breakfasts very good (especially the coffee), lunches a bit limited. The hotel is in a back street very close to the place de 16 Novembre, which is a very upmarket area with expensive shops, and decent standard (mainly pizza) restaurants. The walk to the main souks is a good 30 minutes. The best restaurant nearby that we found is the Grande Cafe de la Poste. Also you must visit the Jardins Majorelle - a 15 minute walk. Airport transfers worked like a dream, and they arranged a good value day trip to the Ourika Valley for us for only 200 dirham (£15, plus tip for the guide). There is a hamman just round the corner too. You could do a lot worse - we would stay there again.

Room Tip: Rooms at the rear overlooking the pool are quieter, and don't overlook the building site at the...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maraman, Owner at Les Trois Palmiers, responded to this review, November 7, 2012
Thank you for taking the time to share your experience at Hotel Les Trois Palmiers Marrakech. I’m happy to hear that you enjoyed many aspects of your stay and that you will be returning to our hotel, however I am concerned to hear about the many requests you have made for the cup of tea. This matter will surely be discussed with the concerned department and your feedback will be shared with the team. I look forward to welcoming you back here again soon.

Kind regards,

Saif Bataineh
General Manager
+212 524 457 801
Saif.bataineh@lestroispalmiers.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Les Trois Palmiers

Address: 18 Rue Loubnane | Guéliz, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #258 of 465 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Les Trois Palmiers 3*
Number of rooms: 49
Reservation Options:
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Also Known As:
Les Trois Palmiers Hotel Marrakech

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