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“Ideal.” 4 of 5 stars
Review of Les Trois Palmiers

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Les Trois Palmiers
3.0 of 5 Hotel   |   18 Rue Loubnane | Guéliz, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #276 of 467 Hotels in Marrakech
Leigh-on Sea, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Ideal.”
4 of 5 stars Reviewed November 20, 2012

Les Trois Palmiers is a great hotel, located just off the main strip and has some friendly and helpful staff. The staff were quick to advise me and my partner the best places to go, how to get there and what to look out for.

We stayed for 5 nights which we felt was a little too long in Marrakech as there wasn't much too do on a tight budget, however, the stay in Les Trois Palmiers was comfortable, accomodating and with a continental breakfast including a few local treats.

The swimming pool was a bit small but that's the sacrifice you make when you get a hotel close to the town centre. It was clean though and quiet with a scattering of sun loungers around it, pretty ideal for relaxing and cooling down when the sun was at its hottest.

The only complaint I would have was the doors to the rooms. If the doors weren't closed properly, an alarm would sound (something close to a bad case of tinnitus). One of the nights we stayed there, we were joined by a big group of students that found shutting their room doors a little too taxing. However, in true British fashion, we didn't complain at all and it did eventually stop.

All-in-all, I'd definitely go back to the hotel and have recommended it to friends and family.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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182 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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London
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 5, 2012 via mobile

We arrived at the airport at 10:30am on time and looked for the sign with my name on it being held up by the taxi driver as promised by the hotel. Sadly there was no one to be seen so I called the hotel and they just said to get a taxi, no apology! Not the best welcome to Marrakech...
They were unable to offer us an early check-in so we waited a couple of hours to check-in (which was understandable). Then a school bus full of children joined us at the hotel, about 40 in total, whilst checking in, our relaxing week in Marrakesh seemed a long way away.

The rooms were big, spacious, with a telly and the shower worked well. The aircon was good and when it stopped someone came up very quickly to sort the problem.

Breakfast was good with a nice selection BUT we had to go down when the flock of children had left or before they got there as otherwise it was carnage..to be fair they restocked quickly though.
We never made it into the pool as it only got the sun for a couple of hours per day but it was nice and relaxing when the group of kids weren't there.
The location, in new town was good, and was a 25 minute walk to Jma Al Fnah (the main square) just follow the main road.
Our last day fell on Eid which we're sad we missed as we had an earlyish flight which meant that taxis were going to be hard to get, so we booked one through the hotel. Sadly after booking it earlier that day we were told at 10pm the night before we we due to leave the hotel staff informed us that they couldn't book one as there were none available. They offered us no resolution, so we called our contact from a tour we went on who helped us out kindly and booked us someone to take us to the airport with no hesitation.
Overall other than transport to and from the hotel it was an alright place to stay and was good value and you get what you pay for! If we did it again we'd probably pay the extra and go to a Riyadh.
Things to do:
- day trip to Atlas was great we went with Anyas Travel.
- Les Bains de Marrakesh was ace
- Al Fassia an amazing restaurant just round the corner.
Make sure you book all the above though as they're all popular.
We had a fab week, it's an amazing city, just get a taxi to and from the airport.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saif B, Owner at Les Trois Palmiers, responded to this review, November 13, 2012
I very much appreciate the time you took to give your feedback following your stay with us.

I am of course concerned to read about your transportation experience. Please accept my sincere apologies, and we hope to have the opportunity to restore your confidence in Hotel Les Trois Palmiers and welcome you back once again.

Kind regards,

Saif Bataineh
General Manager
+212 524 457 801
Saif.bataineh@lestroispalmiers.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 25, 2012

After staying in a couple of average budget hotels in Meknes and Fes, Les Trois Palmiers was a welcome upgrade which we particularly appreciated after the 8 hour train journey.

Whilst it is located a little away from the sights, this is a blessing as it enables a comfortable and quiet nights sleep and the Medina is a cheap 10 min taxi ride away. The reception staff were polite and professional and made us feel very welcome.

The buffet breakfast was of a good standard, and the restaurant served well priced (if a little bland) meals.

Would happily stay here again.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maraman, Owner at Les Trois Palmiers, responded to this review, November 7, 2012
Many thanks for taking the time to leave such a kind review of your stay at Hotel Les Trois Palmiers Marrakech. I am pleased to read that you were able to feel comfortable after your train journey and that you have enjoyed our breakfast. I will share your feedback with the team and I look forward to welcoming you back here again soon.

Kind regards,

Saif Bataineh
General Manager
+212 524 457 801
Saif.bataineh@lestroispalmiers.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 23, 2012

We spent 4 nights at Les Trois Palmiers. The staff were helpful and friendly, even if getting a cup of tea seemed to be a bit too much for them (it took at least 3 requests each time we asked). The foyer, dining room and pool area are very nice. Rooms are basic - the standard that of a slightly unfinished Travelodge. Breakfasts very good (especially the coffee), lunches a bit limited. The hotel is in a back street very close to the place de 16 Novembre, which is a very upmarket area with expensive shops, and decent standard (mainly pizza) restaurants. The walk to the main souks is a good 30 minutes. The best restaurant nearby that we found is the Grande Cafe de la Poste. Also you must visit the Jardins Majorelle - a 15 minute walk. Airport transfers worked like a dream, and they arranged a good value day trip to the Ourika Valley for us for only 200 dirham (£15, plus tip for the guide). There is a hamman just round the corner too. You could do a lot worse - we would stay there again.

Room Tip: Rooms at the rear overlooking the pool are quieter, and don't overlook the building site at the...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maraman, Owner at Les Trois Palmiers, responded to this review, November 7, 2012
Thank you for taking the time to share your experience at Hotel Les Trois Palmiers Marrakech. I’m happy to hear that you enjoyed many aspects of your stay and that you will be returning to our hotel, however I am concerned to hear about the many requests you have made for the cup of tea. This matter will surely be discussed with the concerned department and your feedback will be shared with the team. I look forward to welcoming you back here again soon.

Kind regards,

Saif Bataineh
General Manager
+212 524 457 801
Saif.bataineh@lestroispalmiers.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bavaria
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 12, 2012 via mobile

lobby free wifi, medium sized pool in the courtyard, excellent croissants from the highly rated french bakery nearby for breakfast, air conditioning, TV, hairdryer on request. 15min walk from Jardin Majorelle & its berber museum. 25dirham petit taxi to the medina

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maraman, Owner at Les Trois Palmiers, responded to this review, November 7, 2012
Thank you for taking the time to share your experience at Hotel Les Trois Palmiers Marrakech. I do hope that we will have the pleasure of welcoming you back to Hotel Les Trois Palmiers in the near future.

Kind regards,

Saif Bataineh
General Manager
+212 524 457 801
Saif.bataineh@lestroispalmiers.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 6, 2012

This hotel was excellent value for money. It was in a great location close to shops and restaurants. It was only a short taxi ride to the medina. The rooms were neat and tidy and the bed comfy. The service was fantastic. I would definitely stay here again.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maraman, Owner at Les Trois Palmiers, responded to this review, November 7, 2012
Thank you for taking the time to share your feedback about your stay at Hotel Les Trois Palmiers Marrakech. We are delighted to hear that you have enjoyed your time and that your stay was pleasant. Your kind words are much appreciated, in particular the ones about our service. We look forward to welcoming you again soon.

Kind regards,

Saif Bataineh
General Manager
+212 524 457 801
Saif.bataineh@lestroispalmiers.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 4, 2012

We stayed for a week in Les Trois Palmiers in September. It is a nice hotel in a good location in the new town part of Marrakech only 25 mins from the main Souk/Madinas. The hotel reception area is very beautiful and the rooms are a lovely size and good quality. Yes the swimming pool is small and only gets sun from about 10am till 2 but with so much to see in Marrakech we didn't stay in the hotel much.

The only issues we had was that towards the end of the breakfast sitting there ws very little choice available and it was cold. Also our shower door broke and it took us asking 2 times to get it fixed. Other than that it was a lovely hotel and we would happily come back

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maraman, Owner at Les Trois Palmiers, responded to this review, November 7, 2012
Thank you for taking the time to share your experience at Hotel Les Trois Palmiers Marrakech.

I will certainly take your comments into consideration with my team, and I hope that you choose to stay with us at Hotel Les Trois Palmiers again and give us the opportunity to live up to your expectations.

I am sorry to hear about the breakfast experience, and the issue faced in the bathroom, we will certainly take a look and ensure it is all working properly.

Looking forward to welcoming you back to Hotel Les Trois Palmiers Marrakech.

Regards,

Saif Bataineh
General Manager
+212 524 457 801
Saif.bataineh@lestroispalmiers.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Les Trois Palmiers

Address: 18 Rue Loubnane | Guéliz, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #276 of 467 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Les Trois Palmiers 3*
Number of rooms: 49
Reservation Options:
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Also Known As:
Les Trois Palmiers Hotel Marrakech

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