No words can describe the exceptional service and welcome you receive when staying at this lovely hotel-riad. We have been very fortunate to have stayed in dar palmyra on numerous occasions but our recent visit has most definitely surpassed all previous stays. [They just had a management change 6 months ago, very great that they turn 180 degree in such short time]
Having spent 2 nights desert safari and stayed 3 nights in Fes we spent the last week of our holiday at the dar palmyra. What a treat!!! The welcome we received on arrival to the hotel-riad was amazing, we felt like we were returning home and felt like part of the royal family. Amazing. The hotel-riad remains the same building wise but the new management makes it stunningly incredible. It is luxury in a category of its own. You can have your luggage packed and unpacked, and your bath run for you. The service is truly amazing. We never practice this during our previous stays !!! we just use to stay here as the place is just very close to everything that is all, but now the whole picture have turned around to be more pretty than we ever think of, booked two rooms, we found that one of them was upgraded to a suite with no extra cost whatsoever!!rooms were changed beautifully with new decoration and always very clean, moreover, imagine from the managers who remembered my son and daughters names immediately, and greeted them with a huge smile and 'high fives' every time we went through the door, to the sunny terrace, which was prepared with sun beds, towels, water to drink. Everyone here have exceptional training. All that and we still paid the same price we have paid during our last visit!!!!!!!
The true that the new management, were superb and the best service we have ever had in Morocco. Especially the way they dealt with the demands of our 6 & 8 years old daughters and our 12 years old son.
The service was exceptional. Each morning breakfast at the terrace we were greeted by our names and given our usual requests of drinks for us and the kids, and different Moroccan sweets on daily basis. The staff even offered to get our breakfast by the pool then at the terrace then at the lobby,... always something new every day..True 5 stars... even it is a small hotel-riad, but you cannot make any different between them and any 5 starts hotel chain in morocco, if this one is not better, as it has the home feeling.
Small example of how they are attending into details: when we went to swim at the pool, the manager offers fresh orange juice to the kids and ice water for us on the house, plus “warm body towels” were offered once we came out of the pool, no place is doing this any where...
You may like or dislike the style of the hotel-riad - but nobody would deny that it impresses.
Speaking about staff and services - I did not see so well educated and flexible managers - they a family as I came to know and both hoteliers - as if they read your personality and tell you what you want to hear and behave the way you expect and you need. Excellent!
We personally felt so much at ease and comfortable.
We like to discuss with people and we got absolute reflection of same attitude from all hotel-riad members - no matter if from housekeeping or managers.
You feel there as the Special guest, the Very Important guest.
I could write pages about it! It is truly a hotel-riad that should be visited everytime if you ever visit Morocco.
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