We booked thie Riad based on value for money, we knew the location was outside Marrakech but were happy with this based on the shuttle bus service. The driver did meet us at the airport as arranged, however there was a language barrier and it was not immediately obvious whether we were to walk elsewhere, wait with him or what (not the drivers fault). A brief welcome card in several languages might have been useful at this stage. Once in the Riad we received a warm welcome and shown to our room which was large. First night we ate at the Riad which cost £24 for 2 of us for 3 courses, not bad value we thought at first until we ventured into the city centre and found better quality food cheaper in price.
Gardens were lovely and breakfast nicely served either in the garden or inside and there were lots of seeats available. However, cleanliness of the rooms needs to be improved on. The first day our room was not made up at all, then folowing day it was but missed out next day so was not sure if to make bed or not in mornings. Hot water varied from almost hot to lukewarm but never proper hot for a decent shower. Dust seemed to remain on carpets and around room during our stay.
Organisation of the shuttle into town also needs improvement, first morning we were told 11:30h to be ready, and were finally taken in at 12:30h via an emergency airport stop for a passenger who left their passport behing, which ended up taking over an hour. Next day were told at breakfast shuttle was going at 14:30h. We then asked at the desk for a taxi as the shuttle was going to be so late to be told it was actually going at 12:30. Next morning told to have quick breakfast as shuttle going at 10:00h, actually left at 11:30h so never knew what to expect.
Riad is an experiance, if expecting luxury or organisation you will be disappointed, if you prefer to relax and not get too bothered about some disorganisation then you will probably enjoy it. Some guests however can be loud and inconsiderate, banging doors, talking loudly in the lobby areas from where bedrooms lead from, given the stone floors their noise echos throughout the Riad which did disturb some guests.