Well, where shall I start!! I have no idea how most of the other reviews have rated this place as so good. It is NOT a hotel, more like a back packers lodge. Was expecting a few days relaxing in the sun by the pool but as our mornings started at 5.40am once having been awoken with their morning call for prayer from the mosque speakers it wasn't the best of starts.(Not that I mind anyone following their religion but wasn't quite expecting that!) Rooms good size but dirty, old & in definite need of refurbishment, we had lumps of toothpaste all over the sink, cigarette wrappers on the floor and a used dirty cotton bud on the window ledge!! Our bathroom was very dated, bad smell in there all the time, shower curtain torn & hanging off which matched the paintwork hanging off the walls. Bed linen & towels must be at least 20 years old and very well worn. One day we came back to our room to find the male cleaner having locked himself our bathroom whilst having a shower!!
3 male staff (1 English speaking) attempting to run this place but failing badly. Language barrier not a huge problem as I was able to communicate in French with them. There is no dining room/place to eat but in the gardens which is nice if sunny but you are on old garden furniture with broken cushions, cigarette stained table clothes and swarms of wasps & flies! Food was awful, over an hour to get a toasted sandwich, vegetarian taggine was full of beef, a friend had a burger which was freezing cold in the middle and as for breakfast...! There is no choice for breakfast you are handed the same stuff every morning which consists of bread, cold pancake, yogurt, orange juice - no fresh fruit or choice.
You can not get any soft drinks/icecreams during the day as they only have an old fridge outside which may have water in if you are lucky. We got a taxi to a supermarket and put some supplies in here for our stay.
Ok,the regular shuttle bus that is advertised leaves at 11am or 6pm and comes back from the town at 6.30pm or 9.30pm. However we were told we could have a shuttle bus at 5pm and waited until nearly 7pm for it to turn up and this was the standard of their time keeping! The 9.30pm bus back left at various times between 9.10pm and 9.55pm so if you weren't on it then you are left in the town facing a £15-£20 taxi back - if they can find the hotel, one of our shuttle bus drivers had no idea where the hotel was and luckily got directions form a German couple on board!
The pool is disgusting and I did not go in due to the thick,green slim all around the bottom and the clumps of hair & muck collecting on the waters surface - awful! I did ask them to clean the pool which took 3 days for them to then tickle it with a pool brush but not removing any slim. They do not use any chlorine or chemicals so hate to think what is growing in there - saw a frog swimming in it on my first morning, says it all really!
Many guests checked out as they refused to stay in such a dump, can't blame them but the other option is for a hotel in the town and we didn't fancy the noise levels that came with that.
Marrakech town itself is worth a visit but only for half a day or one day really. Very busy, noisy, smelly & quite dirty as you would expect but the traders within the madena are all friendly and not pushy or aggressive, I never once felt threatened. However, the ladies outside on the square pushing henna tattoos are very aggressive and overpowering - beware!
Food in the town cafes is very disappointing unless you want to eat a panini or a pizza (boring) as the tagines that I saw looked like a pile of slop with very tough old chicken in it! I did not eat any meat whilst there as I was not convinced what animal it would be, plus staying at the 'hotel' out in the countryside I saw a lot from the shuttle bus - like the local farmers with their herds grazing on the dump/tip land next right next to old men hooking out old water bottles to reuse and sell that evening in the square with their version of 'orangina' in it and as for the dead horse laying by the road side....!
I certainly would not take children to Marrakech.
All in all good to tick this country off my bucket list of things to do, would I go again? ..... NOT if you paid me!! Best part was when the plane left the tarmac!
lower ground rooms seemed to be slightly nicer but still wouldn't recommend this place.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.