This hotel is run by (what seems to be) 3 young men who were friendly however communication was difficult as only one of them spoke English. I don't expect everyone to speak English but there also seemed to be poor communication between the staff. Messages did not seem to be passed on.
The shuttle was sold to us as being flexible and regular. This was not the case and therefore (in 3 days) we found ourselves 'stuck' in the hotel a couple of times with nothing around for miles. This would not have been a problem if there was a varied menu or if there had been some entertainment however the one dinner we had at the hotel took 1hr to arrive (it was only a toasted sandwich!) and there no soft drinks that night so we were obligated to eat a sandwich and drink water....hardly living it up!
The shuttle was the main issue as it ran at awkward times which meant that you either had 4-5hrs in the main square and nothing to do for dinner or you spent the day and evening in the square and come back at a sobering time of 9.30pm. Taxi's were an option however they get pricey to use everyday and especially as the hotel was sold as having a good shuttle into square.
We did try and arrange a night excursion however the transport did not arrive. It appears that they had tried to contact the hotel 3 times and when on the 3rd time someone finally answered (pushed by us) the transport was too far to collect us. Which leads me back to the lack of communication.
The pool looked great from far however close up, there was mould and grime all around the edge of the floor. I did not get in!
I have to say that the young men do work hard and did endeavour to meet all our requests however everything needed to be requested rather just being included in the service. It became tiresome. I would definitely not rate this hotel at 4* and sorry to say but will not be recommending or returning there.
- Official Description (provided by the hotel):
- Riad has 4 suites of 55sqm with private room and of 6 rooms of 25sqm. All suites and rooms have air conditioning, TV and dressing room. 4 lounges, swimming pool, 500sqm of terrace and solarium. VIP area, shop presents Moroccan crafts. ... more less
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