The problems started before we arrived. Despite receiving an email confirming that we would be picked up from the airport, our promised lift never arrived. The result-a 35 pound taxi fare. The owner, Said, told me he was sorry, that he would 'sort it', but no refund was forthcoming. The reason for the confusion according to Said...the room was booked in my name, but the taxi emails were from my wife. My wife has the same surname as me, so I don't believe that this is a particularly credible excuse. Even if it were true, why send an email back to my wife saying they would see her at the airport if they didn't know who she was! My feeling is they simply forgot. Forgetting customers happens an awful lot at Riad Qodwa.
Food is poor quality, very expensive and takes an eternity to appear. The 2 hours for an omlette to turn up was the worst example, but it typically took 45 minutes for a tray of stale bread, yoghurt, olives and a triangle of laughing cow to appear each morning (breakfast is identical every day). Another evening I watched my food cool in front of me for 5 minutes as a waiter went to get me cutlery. The problem is that you have no alternative given the remote location of the Riad.
The shuttle bus service to Marrakech rarely ran on time. This is a problem when you have only a limited amount of time on your holiday. It also caused stress when it was time for a shuttle run back to the airport at the end of our stay.
We had to point out our room wasn't being cleaned.
I could go on, but I don't want to labour the point. And there are positives!
The bedrooms are huge, there is free wifi, and the pool is great. The sun shone all week and Marrakech is a fascinating city. However, this does not hide the appalling service and food at Riad Qodwa. I wouldn't want anyone else to experience this Moroccan Fawlty Towers without being forewarned!