We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst hotel ever” 1 of 5 stars
Review of Riad Hamdane et SPA

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Riad Hamdane et SPA to your Saves list
Riad Hamdane et SPA
4.0 of 5 Hotel   |   88, derb Sidi Bouloukate. | Rue Bab Agnaou - Medina, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #320 of 465 Hotels in Marrakech
Zurich, Switzerland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Worst hotel ever”
1 of 5 stars Reviewed August 15, 2012

Don't go there!!!
Attention was average.
Very noisy employees doing lots of noise around 8-10pm
The so called Spa is not such,
Massagist could do better, I can give better massages myself
Body-care was offered, paid, but the person never got there, at the end the poor massage lady tried to fake been a Body-care person but had absolutely no clue, didn't even could speak properly to excuse herself.
We had to leave earlier than 8.00am (beginning time for breakfast) so we spoke at the counter that we should get the breakfast served between 7:00am and 7:30am. This never happened, everybody was still sleeping when we got to the reception, and didn't even excuse themselves.
Totally disappointing experience!!!

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

125 reviews from our community

Traveler rating
    63
    37
    14
    6
    5
See reviews for
26
36
3
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 4, 2012 via mobile

The man who said 'I'd rather be luck than a good saw deeply into life ' Absolutey attractive stay in this stunning riad, i was totally captivated from the first second, a visual and sensual pleasure down to the last detail, i could not have felt more at home in this stylish and cozy treasure in the heart of the medina. Thanks a lot all the riad hamdane's staff, i'll be back as soon as i can! That' why I think I was very lucky

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 7, 2012

I recently took a trip to Marrakech and stayed at the Riad et Spa Hamdane. It was a first time visit with my younger brother (13) and my mother . The staff working at the Riad were very accommodating and extremely helpful. It was a real joy staying here and the facilities were very comfortably and homely. The staff were always to hand and the service we received from the 'get go' was exemplary. The taxi dropped us into the hustle and bustle of the market place and my initial thought was ‘what have I done?’. The friendly street porter took our cases through the crowds with us following shortly behind and turned off into this small side street. I felt like I was in a scene from Aladdin! As we walked through the narrow streets, it got a lot quieter where we saw other neighbouring Riads with women washing down the pavements with pales of water, children playing and cats running outside.

After about 3 minutes of walking, I arrived to see this grand entrance to the Riad which simply blew me away. It was truly a hidden gem. The front desk staff opened the door giving us a lovely warm welcome seating us down and giving us some Moroccan tea to help us relax. We filled the relevant paperwork and we were checked into the room. We had three people to our room and were given a double and a single bed on the ground floor; which is quite hard to find in most Riads, so we were thankful of the efforts to accommodate our needs as a family. The room was clean and tidy and had a fridge which was handy for those hot days. The hotel was air conditioned and the rooftop offered many opportunities to eat with a view. There was a slight issue with our toilet on arrival but the attentive staff dealt with this straight away so no inconvenience was caused. The front desk service was very friendly and patient and they were always on hand to deal with any requests. Any information required was provided to us and the staff even went out of their normal duties to ensure we were comfortable. For example, I needed to use some kitchen utensils in the evening when the kitchen was closed but the receptionist provided what we needed on request. The food provided in the hotel was both tasty and great value for money. A couple of the mornings we had excursions and the staff were kind enough to prepare our breakfasts at an earlier time which was really kind of them. The hotel was safe and comfortable with a ‘homely feel’ and a very good distance from all the places of attraction. It was also the perfect distance from the hustle and bustle of Djemma El Fna – the main square which offered all the restaurants and entertainment you could ask for. The stay was very enjoyable and I would like to take the time to thank Mustafa and all the other staff working in the hotel. Although English was not their first language, they really made the effort to understand us and would go out their way to ensure our stay was the best it could be. No complaints!

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canton Fribourg
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 3, 2012

My friend and I spent three nights in total (two nights on our arrival and one night before flying home) and they gave us the same room. The hotel is in a strategic location, just a few minutes walking from the market place. The staff is kind, the breakfast is good and you can enjoy it from the terrace on the top of the hotel. The room is big, but the level of cleanliness is not so good (ok, maybe aligned with most of hotels in Marrakech) and the toilet, even if big, was in bad conditions (water was not going down the drain in the shower and therefore it was overflowing all around in the room). I had also a massage in the hamman of the hotel: the hamman is nice and the massage was good.
They say that they accept credit cards, but in reality they don't (the card reader had problems every time we stayed there...)

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 9, 2012

Riad Hamdane was recommended to us and we stayed twice for one night., having to come back to Marrakesh. The riad is coveniently located from Place Jaffna, looking nice, and welcoming but a busy place. The breafast is good and copious. The double room are small and unfortunately there was a very strong smell of humidity in the bathrooms. Also the draining pipe seemed plugged.
The 2nd time we came back we also had to pay the bill before we even got the room. However the staff was friendly.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
60 reviews 60 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed December 2, 2011

We stayed at Riad Hamdane in March 2011 and we really enjoyed our stay. The location is great, close to the main square and the souks, price was excellent and included a yummie breakfast. On our last morning, although we were leaving early, they arranged for breakfast for the 3 of us, that was a nice touch! We booked directly with the owner through email and transfered the deposit by wire transfer and we had no problems whatsoever.
The only complaint: the bed are super hard ....

  • Stayed March 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 18, 2011

This hotel is located in maze of backstreets, but it's just a five minute walk to the souk markets (where lots of fun is to be had!). It's really safe because the desk staff man the door 24/7; in fact, you have to knock to be let in (you don't get a key to the building, the desk staff just open the door to let you in). My friends thought the bed was a bit hard, but I thought it was comfortable. I had air conditioning in my room but my friends didn't - I would suggest you ask for a room with air conditioning (it can get warm and stuffy). Each room seems to have its own perks...while I had air conditioning, my friends had a large double bed (I shared 2 twins w my partner) and a beautiful bathroom (I had a bathroom with some poorly-laid brick foundation).

The hotel itself is beautiful on the inside, and there are lots of great extras to find there - specifically, food and spa services. The breakfast each morning was delicious, and they serve amazing mint tea that they will serve to you whenever you ask. There's also a nice rooftop terrace.

The spa services were really good but only about 15 minutes each. I'm not sure how the pricing works because they told us first that you could get all the services for 50 euro, then they gave us a sheet with the prices and the desk staff said there were no package deals (each service was 35 euros), but then they didn't charge us when we checked out (we just tipped the masseuse). It was really weird, but worked in our benefit.

Room Tip: Ask for air conditioned room (each room has its own perks). Possibly sandals for shower?
See more room tips
  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Riad Hamdane et SPA? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Riad Hamdane et SPA

Address: 88, derb Sidi Bouloukate. | Rue Bab Agnaou - Medina, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #320 of 465 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad Hamdane et SPA 4*
Number of rooms: 16
Official Description (provided by the hotel):
Au coeur de la Medina, et dans le quartier le plus prise de la Medina de Marrakech (Sidi Boulokate) decouvrez un lieu calme, authentique et chaleureux. Facile acces a pied, notre riad chambre d'hotes est idealement situee dans la medina pour rejoindre rapidement les celebres sites touristiques de Marrakech : la celebre place Jamaa El Fna, la Koutoubia, les jardins de Majorelle et de la Menara, les palais Bahia et El Badi, la medersa Ben Youssef, le musee de Marrakech et les fameux souks de Marrakech. Vous tomberez sous le charme de notre maison d'hotes, qui par sa decoration et son mobilier, reflete l'art et l'artisanat traditionnel marocain. Le RIAD HAMDANE ET SPA a ete renove dans la pure tradition locale et offre confort et excellent rapport qualite/prix. La convivialite du RIAD HAMDANE ET SPA en fait l'endroit ideal pour vos vacances en famille ou entre amis. Des votre arrivee, vous serez chaleureusement accueillis par Notre staff, Ce dernier se fera un plaisir de rendre agreable votre sejour a Marrakech en vous faisant decouvrir sa culture, les traditions de son pays et la cuisine marocaine. Le riad dispose de 2 suites pour 2 et 4 personnes et 14 chambres repartis en 2 etages, chacune de ses chambres joliment decoree dans un style zen et epure, revelant le savoir-faire artisanal marocain. Vous pourrez effacer la fatigue de la journee en profitant au riad du Hammam traditionnel, suivi d'un massage a l'huile d'argan. Le salon vous accueille autour du patio calme et paisible. La terrasse vous offre l'opportunite pour profiter d'une vue imprenable sur la Koutoubia et la Medina. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Despegar.com, TripOnline SA, Agoda, HostelBookers and Odigeo so you can book your Riad Hamdane et SPA reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Riad Hamdane et SPA, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.