I recently took a trip to Marrakech and stayed at the Riad et Spa Hamdane. It was a first time visit with my younger brother (13) and my mother . The staff working at the Riad were very accommodating and extremely helpful. It was a real joy staying here and the facilities were very comfortably and homely. The staff were always to hand and the service we received from the 'get go' was exemplary. The taxi dropped us into the hustle and bustle of the market place and my initial thought was ‘what have I done?’. The friendly street porter took our cases through the crowds with us following shortly behind and turned off into this small side street. I felt like I was in a scene from Aladdin! As we walked through the narrow streets, it got a lot quieter where we saw other neighbouring Riads with women washing down the pavements with pales of water, children playing and cats running outside.
After about 3 minutes of walking, I arrived to see this grand entrance to the Riad which simply blew me away. It was truly a hidden gem. The front desk staff opened the door giving us a lovely warm welcome seating us down and giving us some Moroccan tea to help us relax. We filled the relevant paperwork and we were checked into the room. We had three people to our room and were given a double and a single bed on the ground floor; which is quite hard to find in most Riads, so we were thankful of the efforts to accommodate our needs as a family. The room was clean and tidy and had a fridge which was handy for those hot days. The hotel was air conditioned and the rooftop offered many opportunities to eat with a view. There was a slight issue with our toilet on arrival but the attentive staff dealt with this straight away so no inconvenience was caused. The front desk service was very friendly and patient and they were always on hand to deal with any requests. Any information required was provided to us and the staff even went out of their normal duties to ensure we were comfortable. For example, I needed to use some kitchen utensils in the evening when the kitchen was closed but the receptionist provided what we needed on request. The food provided in the hotel was both tasty and great value for money. A couple of the mornings we had excursions and the staff were kind enough to prepare our breakfasts at an earlier time which was really kind of them. The hotel was safe and comfortable with a ‘homely feel’ and a very good distance from all the places of attraction. It was also the perfect distance from the hustle and bustle of Djemma El Fna – the main square which offered all the restaurants and entertainment you could ask for. The stay was very enjoyable and I would like to take the time to thank Mustafa and all the other staff working in the hotel. Although English was not their first language, they really made the effort to understand us and would go out their way to ensure our stay was the best it could be. No complaints!
- Official Description (provided by the hotel):
- Au coeur de la Medina, et dans le quartier le plus prise de la Medina de Marrakech (Sidi Boulokate) decouvrez un lieu calme, authentique et chaleureux. Facile acces a pied, notre riad chambre d'hotes est idealement situee dans la medina pour rejoindre rapidement les celebres sites touristiques de Marrakech : la celebre place Jamaa El Fna, la Koutoubia, les jardins de Majorelle et de la Menara, les palais Bahia et El Badi, la medersa Ben Youssef, le musee de Marrakech et les fameux souks de Marrakech. Vous tomberez sous le charme de notre maison d'hotes, qui par sa decoration et son mobilier, reflete l'art et l'artisanat traditionnel marocain. Le RIAD HAMDANE ET SPA a ete renove dans la pure tradition locale et offre confort et excellent rapport qualite/prix. La convivialite du RIAD HAMDANE ET SPA en fait l'endroit ideal pour vos vacances en famille ou entre amis. Des votre arrivee, vous serez chaleureusement accueillis par Notre staff, Ce dernier se fera un plaisir de rendre agreable votre sejour a Marrakech en vous faisant decouvrir sa culture, les traditions de son pays et la cuisine marocaine. Le riad dispose de 2 suites pour 2 et 4 personnes et 14 chambres repartis en 2 etages, chacune de ses chambres joliment decoree dans un style zen et epure, revelant le savoir-faire artisanal marocain. Vous pourrez effacer la fatigue de la journee en profitant au riad du Hammam traditionnel, suivi d'un massage a l'huile d'argan. Le salon vous accueille autour du patio calme et paisible. La terrasse vous offre l'opportunite pour profiter d'une vue imprenable sur la Koutoubia et la Medina. ... more less
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