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“Dated Hotel 29/08/12” 2 of 5 stars
Review of Hotel ZAHIA Marrakech

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Hotel ZAHIA Marrakech
av Abdelkrim El Khattabi | Guéliz, route de Casablanca, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #400 of 460 hotels in Marrakech
Lancaster, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Dated Hotel 29/08/12”
2 of 5 stars Reviewed September 14, 2012

Stayed at this hotel 29/08/12 for 3 nights and again on 08/09/12 for 4 nights. Wish I could have cancelled last ,4 nights. I went to morocco with my partner and my son, it was for his 21st birthday. The room was clean, very tatty, cupboards falling apart ect. I brought t/bags, sugar and dried milk from uk, as there was a kitchen in our apartment for 4. We arrived at 9pm, but could'nt even have a brew as there were no cups, only 2 plates, 2 pans, 1 kettle, 2 ringed electric worktop thing with dodgy plug, but I managed with glasses. air-con not working properly, so very stifling in the room, had to shut bedroom door to keep main lounge area cool. guy on reception not interested, cracked on he could'nt understand me [he could]!.be aware of rotting wood on the balcony, it is loose, someone could fall. suite 18 first floor. All electrics are dodgy.

Room Tip: second floor suite slightly better
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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40 people have reviewed this hotel

Traveler rating
    4
    12
    7
    3
    14
See reviews for
5
9
1
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed May 7, 2012 via mobile

When we got hotel Zahia at night, the man at reception, altho seemingly nice, could not speak english. The corridors were so dark, we had to use our cellphones for light to find our room. The room was pityful, we didn't even wanna use the bathroom or get into the sheets. The hotel is far from the djemaa el fna, u have to take a taxi there. The next morning when we complained and wanted to check out, the manager put up a big fuss and refused to refund us for our intented stay!! Hotel Zahia was a terrible experience for such a beautiful city.

  • Stayed December 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Marrakech hotels

Chester, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed January 25, 2012

This hotel is the worst I have ever seen, infact we did not bother unpacking our suitcases.
DO NOT PAY TILL you have seen the room you have booked!!!!!! ARE WE IN THE SAME HOTEL AS I HAVE READ IN THE REVIEWS AM NOT SURE!!! Cause the rooms were not the same as advertised on Laterooms.com.
The owner was not at all helpfull but abusive and refused to pay any of our money back and was shown out of the door. There were lights hanging from the ceiling just bare wires, the lift was not safe and was so old, the lighting in the hotel only stayed on for a few seconds leaving us in the pitch dark. The top bed cover was ripped and in holes. The shower cubicle was all rusty and so small.
I took photo's and will down load at a later date but should you wish to view it and there are no photo's contact me,as when booking with an agent namely Laterooms.com the photo's do not do it justice and should be struct off there list. NEVER AGAIN BE AWARE!!!!

  • Stayed January 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 15, 2011

My friend and I have just returned from a 1 week holiday in Marrakech, staying half board at the Hotel Zahia. The hotel is situated on a very busy street in the new town of Gueliz. There are several shops, restaurants and a supermarket all just a short walk away. The old town & market, Jemaa el Fna are a just under a couple of miles from the Hotel. Our room was clean but very basic, the beds were very firm. The tv has no remote control but they do have English speaking channels, one being a movie channel. The phone in the room was the old style rotary, not that we used it. Our room was cleaned daily and fresh towels were given daily also. The chambermaid was lovely and very friendly.

Using the lift is an interesting experience, sometimes it would stop between floors and the lights would go out, don't panic though, you just have to press the button a few times to get it moving again, on one occasion we had to hold the button down for the entire journey, you learn quickly that the lift is temperamental so if you are nervous in lifts I suggest you take the stairs.

The hotel does NOT have a restaurant, it has a sort of cafe serving coffee/tea and some cold drinks (no food) it is frequented by some locals. The pool is at the rear of the hotel/cafe and anyone who visits can sit in the pool area. The breakfast is served in the cafe area, it's the same everyday, chocolate croissants, french bread, coffee/tea and orange juice.

Our evening meal was at a local restaurant, every evening you go to reception collect a piece of paper to prove you can eat for free and then walk to the restaurant which is about a 2 minute walk away. The food in the restaurant was lovely, although you need to like pasta or pizza as those are the main dishes on offer. You can buy alcohol in the restaurant but this and any other drinks are not included as part of the half board meal, you must pay for them.

The staff are mostly friendly and helpful, they speak a little english, but it's worth knowing a little french as everything is written in french and most of the people in Marrakech speak it.

The hotel is clean but needs updating, don't use the toilets in the cafe, they are dreadful even the staff told us not to use them! There are toilets and changing rooms by the pool, wear shoes to go in them as they have a lot of ants on the floors. The pool is clean and cold, due to the buildings round the hotel the sun is blocked out from the pool area by about 3 o clock.

We enjoyed our stay at the hotel, you have to be slightly forgiving of the standards of some of the facilities, the staff do their best with what they have. I would stay at the hotel again.

Room Tip: Rooms at the front of the hotel are noisier because of the traffic, but they have a far more interes...
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  • Stayed October 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inverness, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 25, 2011

Was delighted with Hotel Zahia. Its location was perfect; was outwith the centre and was much quieter and the nearby cafes and restuarants were cheaper. The centre was a walk of approximately 45mins and there was plenty to see on the way.
The staff were very friendly and the rooms were spotless. The breakfast was lovely and the rooms were always stocked with clean towels, soaps and shampoo. Would definetly recomend this hotel and will be staying here again on my next visit to Marrakesh.

  • Stayed April 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Top Contributor
79 reviews 79 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 16, 2011

Large rooms, hot water, cute balcony, elevator, free storage of bags and comfortable beds. There were 2 english channels. The hotel has an adjoining restaurant which we did not use. However, there is a cheap eatery across the road which we would recommend. The staff were pleasant and helpful and the prices were very reasonable. The hotel is about 40 mins walk to the old medina and we walk quite fast. It's not a bad walk - but was a bit longer than we were expecting. The hotel helped us organise a trip at very short notice and when we stayed there a second time, we were welcomed as old friends. We were on 4th floor and wifi didn't work up there. It seemed you had to be in the lobby or on the 1st or 2nd floor common area (there are small lounges on each floor).

  • Stayed March 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel ZAHIA Marrakech

Address: av Abdelkrim El Khattabi | Guéliz, route de Casablanca, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #400 of 460 hotels in Marrakech
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
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