I experienced near royal customer service at this location and look forward to my next visit when I travel to marrakesh. As anyone can expect, Marrakesh can be noisy, crammed, and a little crazy; however, this place delivered a level of zen and the staff went out of there way to ensure a delivery of customer satisfaction that was beyond anything I could have imagined. This place actually had me pondering about opening up my own Riad.
Pros: customer service was excellent. They made you feel at ease and were always willing to help. They constantly offered to take us to the town center by person if we requested. Once we arrived late at night around 9pm and asked if there were any places we could buy fruits for the morning, they immediately sent a runner to the local market to bring us a wide assortment of fruits and vegetables so that we could pick from and to have for breakfast.
Con: The riad can be tricky to find. If you rely on google maps for most of your navigation, you'll find that google maps will drop a pin in the center of a gray area mass and is unable to provide resolution on which alleys and corridors you should navigate to in order to get to the hotel. I suggest finding a local kid or shop owner nearby that can take you there. If you decide on this method, remember to have some change on you as you will be charged a few coins (for tip of course)---remember that cash machines only allow you to withdraw in large denominations so ensure you break up your large bills before asking anyone for help so to avoid the awkward situation where you're trusting the random stranger to bring you correct change.
I decided to stay at this place because I noticed that the proprietor responded to each comment on trip advisor. Definitely a sign of someone who cares.
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- Also Known As:
- Riad Al Badia Hotel Marrakech