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“ They know customer service” 5 of 5 stars
Review of Riad Al Badia

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Riad Al Badia
4.0 of 5 Hotel   |   135 Derb Ahl Souss, Marrakech 40040, Morocco   |  
Hotel amenities
Ranked #23 of 460 Hotels in Marrakech
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“ They know customer service”
5 of 5 stars Reviewed October 7, 2013

Unfortunately the hotel had double booked us and couldn't accomodate us at their hotel. These things do happen in that line of business, and are not necessarily an indicator of a bad hotel.

In this case the hotel manager more than made up for their mistake. Not only did they profusely apologize and explain what happened, but they quickly and easily lodged us in the Riad next door. It was hardly an inconvenience when the staff took such good care of us. Everyone were incredibly polite and nice to talk to. They also arranged a taxi to the airport the next day.

The new Riad we stayed in was just as nice, though I would've like to dip my toes in that pool they have. Maybe next time!

Stayed October 2013, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent O, Gérant at Riad Al Badia, responded to this review, October 16, 2013
Dear Madam, dear Sir,
I thank you for your kind review and once again the all team wish to apologize for the double booking, which is extremely rare but as we saw, it can happen. We really would like to expressour heartfelt gratitude for your understanding, we are all pleased that you enjoyed your stay at our riad partner and we all hope to see you again soon, just send us a short mail would be easier than websites where anybody can book from worldwide within 3 minutes !! Than you so for your understanding and we wish you both all the best for the future. Take good care of both of you.
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324 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Swanage, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 28, 2013

We just returned home from our stay at Riad Al Badia. We had a lovely time staying at this Riad. An oasis of calm in busy Marrakech. Laurent, Ahmed and their team were great - very helpful and the service was excellent. We thoroughly enjoyed it and would recommend staying here. Great location in the Medina, close to many of the cities main attractions.Thank you all so much for such an enjoyable stay.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent O, Gérant at Riad Al Badia, responded to this review, October 1, 2013
Dear Madam,
I thank you so much for this very kind review, Ahmed and his all team join me to express you our gratitude for this stay at Riad Al Badia. It was a pure delight having these few days among us. Your extreme kindness, your interest in our culture, your smiles everyday were just a sun shine. We all hope to see you again in a not too far future and we wish you all the best for the nearest future. Thank you again for everything you gave us and take good care of both of you.
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London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 23, 2013

Laurent and the team couldn't have been more welcoming during our stay. From organising our airport transport, to talking us through what to do/where to go in Marrakech, to late-night mint tea runs, staying at Riad Al Badia was a real delight. We stayed in a Junior Suite, which was very comfortable, with a large shower to see refuge in from the heat! The rooms were air-conditioned, which was also a plus. There is also a small indoor pool you can dip into in the main foyer. Wi-Fi available, plus a lovely roof terrace to watch the sensational sunsets from. The team also organised day-spa visits and a trip to Essaouira for us. Finally, last but not least, THE FOOD - the breakfast spread was delicious and I'd definitely recommend having a traditional Moroccan meal at the Riad. Some of the best and freshest local cuisine we had in our time in Marrakech. Would definitely stay there again.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent O, Gérant at Riad Al Badia, responded to this review, September 24, 2013
Dear Madam,
I thank you so much for this lovely review and Ahmed and his all team are very grateful for your stay in Marrakech. We remember all your extreme kindness, your sense of humor, your happiness, your interest in Marrakech, South of Morocco and our culture. We really keep a fresh souvenir of all of you and we hope to have the pleasure to receive you again in a not too far future. We wish you all the best and take good care of all of you.
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Funchal, Portugal
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 22, 2013

Staying in a riad was the right option; staying at Riad Al Badia was the best option!
The rooms were very nice, our bathroom was even better - lovely colours and so tasteful! The small pool was calm and very nice.
The riad's atmosphere was very relaxing, helping our fiew days in Marrakech to be a success.

Laurent, Ahmed and all the team were incalculably helpful and made us feel very special. They had allways a good tip for our day, fruit when we lacked it, mint tea when we arrived tired, fine suggestions for restaurants and were allways ready and helpful!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent O, Gérant at Riad Al Badia, responded to this review, September 23, 2013
Dear Madam, dear Sir,
We all thank you from the deepest of our hearts. It was a true pleasure receiving you at Riad Al Badia, you sense of humor, your interest, your happiness, your extreme kindness with everyone of us were very much appreciated and will remain in memories. We all hope to see you next year to start the Sahara trip and we all wish you all the best for the nearest future. You are all fabulous so do not change a thing, you are all just perfect. This is a pure delight having you at the Riad. Take good care of all of you.
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Davenport, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 20, 2013

Tonight is my last night here and i just could not wait to share my experience. From the moment we entered this diamond in the rough i have experience service that is beyound 5 stars and I work in the travel industry for over 16 years and i have traveled to many parts of the world stayed in many hotels and the service here sets this place apart. Situated in a bustling part of marrakesh yet you walk in the doors and you immediately feel a world away from whats outside. The riad is nicely decorated very clean well kept. We had the pleasure of dinning on the elagantly decorated roof top and had the best meal i had in my 16 days of travel in the most tranquil atmosphere. I highly reccommend this riad for your stay in marrakesh if you appreciate excellent service.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent O, Gérant at Riad Al Badia, responded to this review, September 21, 2013
Dear Madam, dear Sir,
You left the Riad 45 minutes ago and we all saw now your review published. I thank you so much for such a touching review and the all team join me to express you our heartfelt gratitude for everything you gave us during these few days at Riad Al Badia. Your kindness, your enthusiasm, your smiles to both of you were just a pure delight. We already miss you both and we will keep a very warm and elegant souvenir of your stay with us. Please send us a short note when you are home safe and sound and we all hope to see you again in a not too far future. We wish you all the best and take good care of both of you.
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Bourne End, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
395 helpful votes 395 helpful votes
5 of 5 stars Reviewed September 19, 2013

We stayed here last week, and found Laurent to be very welcoming and made sure that we knew where we were and what to see (given that we were only in town for 2 days).
The room was fine, and can't understand some of the previous reviews about the size of the bathroom since it is a riad so not sure what their expectations were!
The standard of food was superb, breakfast was all freshly cooked and ate their one evening (based on the recommendation of a previous guest), and I have to say that it was the best meal we had in Morocco, and would suggest that you eat there at least once (need to let them know in the morning since it is all bought and cooked to order)

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent O, Gérant at Riad Al Badia, responded to this review, September 20, 2013
Dear Sir,
I thank you very much for this lovely review. Ahmed and his all team join me to express you our heartfelt gratitude for your short stay at Riad Al Badia. Once again we really enjoyed having you these 2 days and Samira was absolutely pleased to cook dinner for you. Your enthusiasm for Marrakech and South of Morocco as well as our cooking was a pure delight. So thank you for everything and we hope to see you again in a not too far future. Take good care of both of you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 14, 2013

Were it not for Trip Advisor, I would probably have missed out on the great experience I had here with my boyfriend just recently. We stayed for 5 nights in the Turquoise room on the first floor and were well taken care of from start to finish. When we arrived, we were given mint tea, shown a map and after a much needed nap from a long day of travel, were walked towards the first square so we would learn our way. From then on, we always felt like the riad was a home, not a hotel. Breakfast was delicious and we had the joy of eating here one night, a true home-cooked Moroccan meal. We were easily arranged our airport transportation as well as a private cab to Essaouira with ease. No task was too great! We were very much sad to leave but will talk praise of Riad al Badia to all our friends! For our first time in Morocco, we couldn't have had a friendlier, more comfortable stay.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent O, Gérant at Riad Al Badia, responded to this review, September 15, 2013
Dear Madam,
I thank you for this lovely review. Ahmed and his all team join me to express you our heartfelt gratitude for your stay at Riad Al Badia. It was a pure delight for the all team to receive you and see you discover South of Morocco, our culture … this was much appreciated. We definitely hope to see you again in a not too far furture and you will always be more than welcome at Riad Al Badia, or any of your friends, a short mail and we will look after them carefuly on your behalf. Thank you again for everything your gave us and take good care of both of you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riad Al Badia

Address: 135 Derb Ahl Souss, Marrakech 40040, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 Luxury Hotel in Marrakech
#11 Family Hotel in Marrakech
#30 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Riad Al Badia 4*
Number of rooms: 6
Reservation Options:
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Also Known As:
Riad Al Badia Hotel Marrakech

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