I will not belabor all the great things that have already been written on Tripadvisor about the Riad al Badia. They are all true. What I want to share with the readers is a specific example of how the staff at the Riad exceeded our expectations for customer service.
Because of a general strike in Portugal where we were prior to going to Marrakech, we had to be rerouted and our luggage did not arrive with us. Upon checking into the Riad al Badia, Laurent (the manager) assured us that he would take care of the matter. I don't know how many calls he made but I do know he went to the airport at least twice to find out the status of our luggage. And the day after we arrived, he triumphantly brought the luggage to our room. Not once did I have to make a call to the airline or check the airline website regarding our lost luggage.
We are not in the habit of losing our luggage so I cannot say what other residence managers would do in a similar situation, but as far as I am concerned, this was an example of customer service of the highest level. And it is indicative of how well you will.be treated by Laurent and his staff.
So if you are going to Marrakech, for the cultural experience, the comfort and convenience, consider a stay at a Riad. And if you decide on a stay at a Riad, strongly consider a stay at the Riad al .Badia. You will be glad you did. And if you do go, have a home-cooked dinner at the Riad and always drink the mint tea they bring out for guests.
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- Also Known As:
- Riad Al Badia Hotel Marrakech