First, I have to stay this was the third Riad we visited in our trip to Morocco, second one in Marrakech. We booked it for the second part of our trip when we returned to Marrakech and, being the most expensive and the best rated that we had chosen, we had high expectations. The other Riads we stayed at had been fabulous.
The Riad is perfectly clean and tidy - impecable. Nevertheless, it is much smaller than it looks like in the pictures and it lacks the Moroccan "magic". The decoration is neither traditional nor modern, the environment is sterile. Hard to explain if you haven't been there.
The pool is not heated, so no way to try it as our trip was in the winter. The small patio is covered with a plastic roof which is really detrimental to the space, specially as our room was located above it in the terrace and we lost any relation to the rest of the building. As it was fully booked, we got a standard room for the first two days and a superior one for the other two. It was tiny! You could barely get through the door into the bathroom. Spent there one night thinking - let's get through with this, maybe the superior room we'll get at the end will be better.
We went for breakfast the next morning and the crepes were hard and cold. Everything was so disappointing we didn't even want to complain about it! We couldn't believe we had chosen this over the paradise we had been to at the beginning of the trip.
We went for another rough and great day in the Medina (it's a beautifully crazy place, you always end up exhausted) only to arrive to a nightmare. They had a terrible leak, power was cut off in one of the floors and there was this hammering noise that got to your bones.
Staff apologised and apologised over and over again. Evidently this is not something you expect and we totally understand accidents happen. We went into our room to find that the hammering was next door and it was even louder there. Totally drained and terribly disappointed we had to do something about this. Called our previous Riad - they had one room available! We came out, talked to the manager and cut our stay at this place short, only to go back to paradise. Nightmare was over.
Marrakech is a very crazy city, and you certainly need to have a piece of heaven to retreat and relax for a while. I don't think this one works for that. I feel sorry for the owner and the staff who were always very attentive and are always trying to do their best, but it is not working out.
We won't be coming back here. I don't understand why it is so highly rated.
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- Also Known As:
- Riad Al Badia Hotel Marrakech