the ryad is well decorated if you don't mind the painful sight of seeing 2 giant 3 meter tusks stolen from a mighty elephant on entering the main downstairs area. the plants and decor are a nice touch. good shower.
i didn't like being given a windowless 'cupboard' of a room, which was entered from the chlorine filled breakfast room.. which meant every time on opening the door we were met by turned faces staring at us and probably wondering what an earth we were doing there. there had been no mention in the description that the room was without a window when i booked it, from the photo's there was no distinction between that room and any other room with windows or doors that opened out onto the airy central ryad space. i asked to change room and was told there was non available. 5 hours later having finally managed to get on line (the rooms don't have wifi as stated) i discovered from the booking.com site that the last room for that night had been booked only 40 minutes earlier. when i challenged the man at reception about this he continued to lie and became rude, aggressive and threatening.. eventually in his rage admitting that he had lied.. i felt completely cheated. there were people upstairs with bigger rooms and doors open to the air and lovely views of the well decorated ryad who were paying the same i was paying for a dark airless box that stank of chlorine. i felt cheated and very upset.
i also witnessed the same guy on reception trying to take advantage of 2 young japanese women by forcefully trying to convince them that they should buy an expensive excursion whilst avoiding giving them the information they were requesting.. all they were asking for was regular bus tickets to essaouira.. in the end i had to step in and tell them how much a ticket costs, and how and where to get them. i guess he was more motivated by his commission than helping the guests in his ryad. it's not an attitude i like from someone i'm paying money to. i found this guy to be dishonest, rude and arrogant.
Also, the room was not sound proof as advertised.. which means being woken up by the kitchen staff in the kitchen and breakfast room outside of the door at 6am. the spa was not in operation, the 'hot tub' was freezing cold, the room was cold and there was no internet in the room as they claim in their ad's. the ryad is also not well positioned, it's in a really ugly part of the medina, some distance from the jemaa el fna square and the souks which requires walking some distance along a dangerous, dirty and busy ugly road.
once they'd taken my money, i found this ryad to be unhelpful, unfriendly, dishonest, aggressive and completely uncaring about the quality of stay their guest were getting. i wouldn't advise anyone to stay there, especially with children.. the experience completely ruined my last night in morocco. also their poor attitude towards their guest becomes quite apparent in their responses to their least favoured reviews on this sight.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, Odigeo, Agoda and Hotels.com so you can book your Ryad Laarouss reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ryad Laarouss Hotel Marrakech