I feel like I got what I paid for here. It was convenient and friendly with good breakfast but I'm not sure I would stay here again. I stayed with a friend and we agreed that communicating with the staff was a bit difficult. My French is a bit rusty and the English of the young man who we communicated with the most often was not very good. We were picked up at the airport by the riad's shuttle but when we tried to arrange a ride back to the airport something got very lost in translation so there was no ride. We ended up using our tour guide that we hired privately during the week for a ride to the airport so we weren't inconvenienced and were smart enough to confirm the night before that we had (or didn't have in this case) a ride. We also were there for 3 days before being told that the couple in our room before us took the key with them and we needed to leave the key at the desk so housekeeping could clean. It wasn't a big deal for us not to have our room tided, but our trash was building up and we ran out of toilet paper. (My friend tried to get some in English first but it had to be done in French.)
On the plus side, the dinners were fantastic--the best food we had in Marrakech by far. We had the chicken and vegetables tagines. They make your food to order ahead of time. You choose off a menu and arrange a time. I think it is made fresh everyday but if you eat too late they microwave it for you. They also do this if you eat earlier than 8:00. They are very accommodating so that is also a nice thing about staying there. The location is safe and quiet at night. It is in the old city so just beware that getting to other places in Marrakech (new city, Majorelle Gardens) can be difficult.
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