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“My home, My family, My favorite.” 5 of 5 stars
Review of Riad Kheirredine

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Riad Kheirredine
44 Derb Chourafa | Marrakech Medina, Marrakech 40000, Morocco   |  
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Ranked #2 of 472 Hotels in Marrakech
Los Angeles, California
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“My home, My family, My favorite.”
5 of 5 stars Reviewed yesterday NEW

I have never felt so at home, so far from my comfort zone. As two friends traveling the world together (both women, in our mid twenties) this place was one of my best memories to date (in all our travels).
Here's what saved us:
#1) THE CELLPHONE they give you at check in, programmed with the hotels number on speed dial. We used this to have someone from the hotel meet/help us at the taxi drop off point to find our way thru the medina to the riad, but only for the first day, you'll master it by night's end :)
#2) THE ESCORTS - our newfound brothers aka the male staff would walk with us at night to the taxi area and help us not only call one, but explain where we were headed - we always got a good rate this way.
#3) THE WATER - and plenty of it, placed in your room, always (vanilla villa was our home)

Here's what charmed us:
#1) CUTE NOOKS/tables, tons of them, to have amazing meals with a view scattered throughout the riad, never felt crowded though all rooms were taken.
#2) KEY CUSTOM: we would lock our room, and leave the key with the desk so we didn't have to carry it with us walking around, when we'd check back in to grab the key, they'd bring drinks or snacks for us to take back to the room or enjoy by the pool.
#3) WIFI (i know its bad, but hey we need it!) - works well, make sure when you ask for password you log into BOTH networks as they have one for each side of riad - that way you can pick whichever one is working fastest depending on whose home.

Here's why they're family:
#1) ALLI - we love this guy. He is the most charming, respectful, hilarious person we met. He helps to escort guests as needed in/out of the medina. Also doubles as your best friend/tour guide/teacher if you keep an open mind.
#2) KINSHIP - we had dinner sitting with the one filipino gal who is so abundant with life! we met the owner herself, and we're served by the same guys every night - you really get to know people and they reflect the beauty of the destination.
#3) COMPASSION - one night we had a horrible taxi driver that kept us stranded for 20 minutes on the side of the road, late at night, by ourselves as he didn't know where we were going, it was nowhere near the medina. This was scary as two young women who didn't speak the language, we were nervous, far from the city center, surrounded by darkness with barely any cash. When we finally arrived, the brothers who met us just outside the medina gates took control of the situation appropriately. One of them handled the taxi driver, exchanging words in arabic while the other started to walk us back, literally giving us hugs as it was a stressful situation. He apologized for what happened and did everything he could to ensure this didn't ruin our stay or most importantly, our thoughts/memories surrounding marrakech. It felt like family, and I can't explain it further.

When you chose to stay here, you chose to get to know new family members across the world. You'll love it when you're there and miss them dearly when you return. This is more than a place to lay your head, it is for me, the epitome of the moroccan culture. Different, beautiful, surprising & understanding. We will so be back! side note: beds are firm (if that matters) but we loved it!!!

  • Stayed May 2015, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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995 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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USA
Top Contributor
76 reviews 76 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Riad Kheirredine for 3 nights at the beginning of our trip, and then another night at the end of our trip after touring around the country for 2 weeks. This was far and away our favorite of the 8 riads or hotels we stayed in. When we arrived at the riad again at the end of our trip, it really was just like coming home! I’m pretty sure it’s the only time I’ve ever looked forward to returning to a lodging establishment due to it being beautiful, comfortable, AND because of the specific staff I knew I’d see again.

The property is beautiful, and Dalila, Valentina, Elena, Chaf, Abdul, and all the other staff are the icing on the cake; just as friendly, wonderful, and accommodating as the other reviewers claim.

The things that really set this riad apart:

The staff! They will do anything they can to accommodate needs and make you feel like a truly valued guest.
- We had to leave for the airport very early on the morning of our departure, and were still served a full breakfast, even though it was before breakfast hours.
- One of the people in our group had a birthday during our stay, and we were all treated to a delicious, complimentary snack and nice bottle of wine on our favorite upper terrace.
- We had breakfast on the terrace a couple of times, and Chaf, Abdul, and others were always there to serve with a big smile, in spite of just running up and down many flights of stairs.
- Housekeeping staff is also phenomenal. It seems like they were in the room every time we left, either to straighten up and replenish the water and fresh fruit, or to turn the bed down. And I never remember seeing them walking around!

The riad provided a mobile phone for our use while we were there. And a staff member to walk us to restaurants, taxis and other places within the medina. This was SO helpful! We just called as we were on the way back to the medina from the restaurant, and someone was always there to meet us where the taxis dropped us off, or at the restaurant itself when we dined in the medina. Extraordinary.

The rooms and the riad itself. Each room is unique, beautifully decorated, and comfortable. We stayed in the Lotus and Gingembre junior suites on our first visit, and in the Gingembre junior suite and Vanilla suite on our second visit. We especially loved Lotus, with its comfortable “nook”. In addition to the rooms, there are several public terraces that provide wonderful views over the medina. They are all inviting, comfortable spaces to enjoy breakfast, or to just relax at any time of day and let the world go by. Being deep in the medina is really atmospheric, and we loved spending time on the terraces to just sit and soak it all in.

The food! We had the Moroccan tajine chicken the first night we were there, and it was one of our best meals the whole trip. Lesson learned – eat lightly in the beginning, because there is a LOT more to come! Breakfast is also a grand affair, with a lot of wonderful food. The scrambled eggs were especially tasty! We ate on different terraces a couple of times, and also by the pool and in the dining room. All are excellent choices.

Amenities – all the bottled water, soda, mint tea, fresh squeezed juices, etc. you could ask for.

Happy to add the long list of 5-star reviews.

Room Tip: Lotus junior suite was our favorite. It has a great "nook", practically a second bed, that...
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  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We spent 3 nights in Mid - May, at this wonderful Riad.
The Staff could not have been more helpful.
The food was excellent.
The premises were very clean.
Guests are given a mobile to call if they get lost - by the third night, we had mastered the geography, but until then, this was a most helpful innovation.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greater Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Riad Kheirredine for 3 nights for our 25th wedding anniversary. Every aspect of the stay, the accommodation, the staff and the attention to fine detail were exemplary. We would unreservedly recommend it.

Stayed May 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We loved our stay. No need to look any further, just stay here.

The staff are wonderful - so friendly and helpful. If you want, they will walk you everywhere so you don't get lost. Even in the evening they walked us to and from a restaurant so we didn't have to walk alone through the streets. The restaurant was their recommendation and was great!

Free water, tea, coffee and juice all day long, brought to you wherever you want it. The breakfast is delicious, with so much choice and too much food! We also ate the set dinner here - amazingly delicious - and they will make a huge effort to cater for allergies/super fussy people!

We booked a guide through the riad, to take us for a morning walking tour, he was wonderful. Great idea to get your bearings. We never got lost after that. But even if you do, they give you a phone so you can call up at any time to be rescued.

Loved the pool. Loved the view. Loved the room. Our stay was amazing.

Stayed May 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 2 weeks ago

My husband and I visited for three nights in March and, at the risk of sounding redundant, had an amazing stay at this wonderful riad!
The location was very convenient - after being physically shown the way to the main area of the medina and given a cell phone in case we got lost, we were able to walk everywhere, including the Bahia Palace, Jemaa el Fna, and the Majorelle Gardens.
The riad itself was spotlessly clean, well kept, comfortable, and beautifully decorated. We thoroughly enjoyed sitting upstairs, looking out over the mountains, and having breakfast or an afternoon mint tea and cookies. We also had the traditional Moroccan dinner one night - so much food, but all delicious.
Above all, though, it was the staff that made our experience at Riad Kheirredine memorable. Nothing was too much trouble and often requests were anticipated and provided before we could even think to ask for them . Valentina, Elena, and company truly have hospitality down to an art.
I would highly recommend them.

Room Tip: Lotus Room was beautiful with a spacious bathroom
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  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are top of the tree on Tripadvisor then being able to maintain or exceed expectations is difficult - but the Team at the Riad achieve this. There are so many little touches beyond many of the points highlighted by reviewers which shows how much consideration has gone into making a visit a fantastic memory. The 'Team' comprises of so many staff who are all aligned in ensuring such a fantastic experience, from the cleaners, guys to helped us navigate the routes in and out of the Riad, the waiters and finally the lovely ladies in reception, namely Elena, Cinzia (my doppelgänger) and Dalila. The trip was a birthday surprise for my husband and the ladies all made great recommendations and also organised a delicious chocolate birthday cake. The Riad is not only a little oasis but fantastically positioned so you can dip in and out of everything Marrakech has to offer. This really deserves it's top spot on this site.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Kheirredine

Address: 44 Derb Chourafa | Marrakech Medina, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Marrakech
#2 Romantic Hotel in Marrakech
#19 Business Hotel in Marrakech
Price Range (Based on Average Rates): $$
Number of rooms: 7
Official Description (provided by the hotel):
The Riad can defined like a boutique hotel as we have a personalized service. All ours Rooms are equiped with phone, minibar, safetybox, hairdryer, insuite bathroom, hitter and air condioning. We have a multilanguages staff service 24 to 24 hours. In the restaurant we have a international and Moroccon cucine. ... more   less 
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Also Known As:
Riad Kheirredine Hotel Marrakech

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